Name: Gauguin Resort Hotel
Address: Kaoh Rung, Unnamed Road, Koh Rong, Koh Rong, Koh Rong, 18205, Cambodia
Rating: 7

Computer

Air conditioning

24-hour reception

Smoking areas

Currency exchange

Smoke-free property

Garden

Terrace

Design hotel

Pharmacy

General

Bridal suite

Non-smoking rooms

Soundproof rooms

Room service

Fridge

Family room

Cable TV

Music system

Minibar

DVD Player

Safe (in room)

Rooms

Laundry

Dry-cleaning

Hairdryer (on request)

Luggage storage

Telephone

Services and amenities

Breakfast

Breakfast in the room

Cafe

Restaurant

Meals

Internet access

Internet

Airport transportation

Transfer

Barbeque

Sun Deck

Recreation

No parking

Parking

Spa tub

Pool and beach

Event facilities

Fax and copy machine

Business

Babysitting and childcare

Children's playground

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the resort

Room amenities

Sihanouk International Airport

Gauguin Resort Hotel

Koh Rong

The hotel is well located, right next to the main street but a little further away. Comfortable room with air conditioning and a good mattress. But the highlights of this hotel stop there! It is located right next to a construction site/discharge which is not very engaging, there is no service, not even a reception, when you arrive you have to look between the bungalows for someone who works at the hotel, no hot water or wifi for the 3 days or I stayed.

Very average hotel

The room is big and clean, with AC. But it's overpriced (we paid 60$ per night, it's not beach facing and it has no facilities) and unfortunely there is construction work just below the hotel, so we were woken up at 7am every morning including Sunday. I'm afraid it won't change soon as it was only the beginning of the construction. 

Room is clean but overpriced and noisy

It was already dark, I was planning on going in, booking beautiful photos and descriptions, I saw live, and most importantly, I went into the room (the horrible smell of mold), bad ventilation. I wanted to stay in another hotel, it's busy all around, or it doesn't really look like a hotel at all. The room was relatively spacious, the internet was there, no breakfast. The price was $45 a room a day. You can take beautiful photos outside, in the green area. But down by the stairs and upstairs - there's a building.

If it wasn't for a night in the yard, I wouldn't have chosen

Stumbled upon Gauguin as we were looking for a place to stay for one last night on the island. It’s a very nice place with clean rooms, good bathrooms and AC.
The location up the hill is not the prettiest, but it is conveniently close to everything but still high enough to have some peace and quiet. 
They are still doing some building work around the resort, but they do not start too early and finish before night time so it did not bother us. And I bet the place will be even better once they are finished.
They do not serve breakfast but just a little more down the alley there’s multiple places that do. For a room 25-40$/night is a reasonable price.
After seeing a lot of places to stay on the island I have to say that Gauguin is definitely one of the best options! Would highly recommend and would stay again.


Decent place, good location, five stars on island standards

My friend and I had booked this resort several months ago. However, there were very different reviews for this place, which made us very curious about the situation. When we arrived we were lucky enough to meet someone who could not speak English. But he immediately brought his colleague and we could check in immediately. Bed and bathroom were clean. However, there were several smaller spots on the bed linen which was slightly disgusting. The door could be closed, but under the door was a very large gap which allowed ice cream to enter the room. We also had a small guest house. Yes, this is not a critical point for every arrival, but it is a critical point to check in. However, in one critical point, there is a discrepancy. However, this problem could easily be solved with a lot of people, which was also a problem that we had to solve with the air conditioning and the floor, which was also a problem that we had to work with. This was also a problem that we had to solve with a lot of water, but it was also a problem that we had to work with the floor floor, because we had a lot of floor space.

Nice clean room, but small flaws

We stayed there for a week. According to the description, that is, clean room, air conditioning that works, WIFI that's pretty slow and that cuts off often because there are micro power cuts and rather the mess outside the perimeter. The establishment is under construction and is relatively close to the center of the village, so not really quiet. The terrace in our room had no view and was a little sad. The staff barely speaks English. If you forget to put the do the room sign on your door, the housekeeping will not be done. Regarding the island, I expected a better beach: dirty enough and no small fish, few explanations for the prices of the taxi boats are made in front of the customer.

Satisfying

The bungalow was absolutely perfect - clean, quiet area and hot water in the shower. No complains about that. But the problem here is the management. We wanted to extend our stay, and went to ask them if this was possible. No one we spoke to could help us, because they spoke no English. They were nice people, but we had some real communication problems and decided to book via Hotels.com. Well, this was a mistake.

Next day I got an email saying that they are over-booked for our stay, so we had to move to the place next to this resort. We managed to talk to one guy who talked English, and found out that we could stay here in Gauguin for 1 extra night, then move to the other hotel. This was fine for us. 

Moving day we went to the reception to check-out and move our staff to the other hotel. The manager was sleeping, and just said that we can go straight to the other hotel (Koh Rong Boutique). We went there, and the reception guy said that we have to pay them, we explained the situation and that we had allready payed to Gauguin, but he insisted to talk to the manager of Gauguin. We asked him to make a call, but he didn't want to do that. Just told that this is not his fault. 

So after all we had to jump between these two hotels 2 times because the managers of both hotels would not want to call to each other and solve this out, or be present themselves. After all we got our room from Boutique, and that was way worse than Gauguin: no hot water in the shower, no toilet paper even, the linen was smelly. Luckily we went to a boat trip and only spend 1 night there.

All and all, if there had been just one person with ok-English at the first place when we wanted to extend our stay, we could have saved so much time, and especially our nerves. That is a pity because the place itself is really beautiful. So my advice is that book directly to them and try to book your whole stay at the same time, just to make sure you don't have any hassle. 

Nice place, too much hassle

Stayed here for 2 nights - the room was big and clean, and just 5min walk from the ferry pier. It isn’t clearly signposted but not hard to find if you google it. There is a lot of building work going on around but that can be said for most of Koh Rong. Only saw the staff on check-in & she was abrupt but not an issue for us. There is ALOT of rubbish next to the hotel but again the whole of Koh Toch village is generally quite dirty. We booked through booking.com and it was fine. However, don’t stay in this area of Koh Rong. Head to the other beaches or to Samloem instead. Much more beautiful and nicer place to spend time. The vibe in this area of Koh Rong is really weird. 

No issues with the room or our stay here

I booked this hotel through booking.com from february 17 to 20. I sent an email and confirmed my stay with them. They never replied back. They never cancelled my booking either but when we arrived, the receptionist girls told us they sold our room to someone else, and forced us to stay in a hotel opposite the road for the same price (51 dollars). The room they showed us was beyond terrible, let alone is worth even 5 bucks! There were tens of garbage bags and construction materials in front of the room. It was nothing like we could ever imagine. We had to stay because all the other rooms on that tiny island were fully booked and we had no other option. And they knew we would have no other option. They are like mafia. When I told them I would report this, they would go "Ok, do whatever you like, we don't care". Such a horrible place. Never stay at this hotel. Never. And never trust booking.com. Never. Don't believe in the good comments about this place. They are all fake!

Mafia-Like Attitude

We had a nice stay here. 
The room where clean and the shower was good. 
It’s a quiet area surrounded by vegetation. 

Things to note: 
It’s a long uphill walk from the ferry to the resort, which is badly signposted. 

Gauguin Resort Hotel

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