Name: The Mulian Hotel of Hangzhou Future Sci-Tech City
Address: Building 2, No. 998 Wenyi West Road, Hangzhou, Hangzhou, Hangzhou, 311122, China
Rating: 8

24-hour reception

Elevator/lift

Smoking areas

Ticket assistance

Express check-in

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

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Coffee/tea for guests

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Meals

Free Wi-Fi

Internet

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Parking

Business center

Business

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Sports

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Hangzhou Xiaoshan International Airport

The Mulian Hotel of Hangzhou Future Sci-Tech City

Hangzhou

I spent one night at the Mulianzhuang Hotel as part of a 15-day Nexus Holidays tour of China.  Our group arrived rather late in the evening, but check-in was smooth and friendly.  A couple of the front desk agents spoke English, and all of the staff members that I encountered were very pleasant.  It appeared that the hotel may have undergone a recent refurbishment, as all of the furnishings and bathroom fixtures were quite contemporary and new.  My room was of average size.  Not spacious, but not cramped either.  The bed was comfortable, with clean, crisp sheets.  The bathroom was more than adequate, with good quality soap, shampoo, etc., as well as a hair dryer.  The breakfast area was nice, with ample seating and an efficient staff.  Food and beverage options were good, with both Asian and western items available.  I can't really offer much information about the location, since my stay was so brief.  Overall, though, I can say that the hotel was stylish, clean and comfortable.  A lobby bar for evening cocktails would be a nice addition.

Pleasant, Comfortable Overnight Stay

It was a beautiful hotel in which to stay - The motel was modern and fresh with good finishing touches. The staff provided good service although language frustrated the communication at times. Lovely accessories waited us in the room. However the room was a little small. 

Bucket list tour 

This hotel is supposedly one of the decent hotels to stay around that area. If your not Chinese I would not recommend staying here.
The hotel staff can barely understand or speak English, which makes it very difficult.
The room looks tired and outdated. The window in my room would not close and it took a while for the staff to fix it. considering that they could not understand a word of English.
The breakfast is the same every single day with only 2 dishes changed. I stayed there for a week and was fed up by the time I left. Do take not that the breakfast is very Chinese and the only thing international is probably the bread that ran out very often.
Room service shuts by 10pm and the menu in the room is in Chinese! Very few international TV channels. There are few fast food restaurants at walking distance so its not so bad. I would not recommend this hotel if you cannot understand or speak some Chinese.
Also WIFI is super lousy. Its very very slow or non existent

Since I didnt have much of a choice

I am a frequent traveller and this is by far the worst hotel I have stayed at. The lock of my room broke down and it took the staff more than 30 mins to fix (I am still waiting at the time of writing).  The manager allowed us to stay at the room next door which was a nice gesture. But the cleaner then came in and told us rudely we could only sit on the sofa and not used the other facilities in the room cause the room was just cleaned. Terrible attitude. If I had a choice I wouldn’t stay here. What bothered me wasn’t so much the technical issue (it’s annoying but not really the staff’s fault) but the attitude of the staff. 

Worst hotel I have stayed at 

No idea why this is categorised as BnB or Inn on Tripadvisor? This is a proper 4 - 5 star hotel. 
It is not in central Hangzhou but about 30 mins away and the best location for business visits to the Alibaba campus.
Arrived at 1am, fast check-in to a modern, clean and luxurious room. Large comfortable bed, local TV and some international channels and a very reasonable mini-bar! 
Took a few minutes to get an iron with limited multi-lingual staff. They do try! :-)

Decent breakfast selection - small western section but as 90% plus of guests are Chinese it caters more for that market.

Classy library bar - didn't get a chance to use.

The only place to stay to be close to the Alibaba campus.
(nothing else - stores, shops, restaurants are close - its just the hotel)

The Mulian Hotel of Hangzhou Future Sci-Tech City

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