Name: Ascott Pudong
Address: No 3 Pudong Avenue, 陆家嘴浦东新区上海市 SH, China, 200120, Shanghai, Shanghai, Shanghai, 200120, China
Rating: 8

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Nanpu Bridge

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Ascott Pudong

Shanghai

I stayed here for 6 nights as part of a business trip. On the photos it was all nice and it was rated 4 stars so i thought it can't be that bad. Well I was wrong. 

The apartment is part of a residential tower so it was really difficult to find and not on the main road at all. Property name was Rui Yuan apartments, not ACME. 

After walking around for 5 minutes, I called the reception. Lucky for me I spoke Mandarin so could converse but for an English speaker, I'd question the English abilities of the receptionist. 

I arrived at the property only to be redirected to the second floor where the "check in desk" was based - which is a tiny room/office/staff sleeping quarters. 

They charged me in full for the room which was around 5500 RMB. I requested for the amount to be charged in local currency only to be told that wasn't an option. So I swallowed the additional AUD 50 or so in extra bank fees. 

Then I headed to the room which comprised of stained carpets, cigarette smell, dirty everything and loose wall fixtures dangling on a thread. I wanted to immediately leave but it was late so I thought I'd deal with it the next day. Then the construction started and I guarantee no one will be able to sleep through it. 

So after a few trips down to complain they finally moved me to another room facing a different direction (after I told them I wanted to return the room. The other room was a 2 bedroom so it was bigger but still stained carpet and dirty furniture. 

In the end, I gave up and stayed as it was booked by my employer so will be difficult to sort out. But it was the worst 6 nights I have stayed anywhere in the world and I have stayed in hostels. 

My suggestion is to avoid this place at all costs and run the other way. 

Ps the breakfast that was included was atrocious. I would not feed it to a person or animal.

Do not stay here!

This hotel really sucks big time in service.  The service of the staff is horrendous and for an international hotel chain, its hard to believe that they dont even have a single staff that can speak moderate english.  Its truly terrible that when you ask for a soup bowl, you get a soap dish!!!

One staff confirms to you (after checking with the management) that the internet package for my room is not chargeable.  And to be on the safe side, I checked with another staff on a separate day just to confirm.  I was told twice that the internet package is complimentary.  Lo and behold when I was checking out, I was charged for all my internet connections. Despite informing them that it was not chargeable, they refuse to omit it out of my bill. 

It is truly terrible service.  Bear in mind, I have been to this hotel frequently for more than 6 months due to my company's arrangement.  Everytime, it disappoints me further. 

Please take note....flooding also occurs in some floors within the hotel.  

Another point to note:  Do not use the gym towels.....they still smell of sweat big time despite being washed!

Sucks Big Time!!!

I stayed at Ascott for nearly 2 months! That is a long time to actually know the hotel staff by name - and trust me, the staff was genuinely very nice. 

I was undergoing training in Pudong and Ascott is one of the best places you can stay. With a nice view overlooking the river, Ascott offers all the luxuries that one can expect only from 4/5 start. 

One gets a good variety in food, though not so much for a vegetarian. Pool and Gym facilities are excellent.

Beautiful Place

Myself and some colleagues stayed at the Ascott for a week to attend a conference, having chosen the Ascott as being within reasonable walking distance of the (very expensive) hotels where the conference was taking place. The Ascott's accommodation is more geared to the long-stay traveller, but we were more than happy with the huge apartment-style accommodation. The one-bedroom suite was very spacious, with a bedroom, living/dining room with office space, separate galley kitchen, large bathroom and even a dressing room. It was also spotlessly clean, the maid came in every day and each day left two bottles of mineral water. There was a good array of complimentary toiletries and a large number of complimentary sachets of tea, coffee, green tea, creamer etc. Its easy to buy milk and other drinks from the small shop round the corner, as there was no mini bar. The only downside as far as I was concerned was that since the hotel caters more for long-stay guests, there are not really the facilities for refreshments that one would find in a regular hotel. There was no bar/cafe on site, only a room where the complimentary breakfast was taken, but this shut after breakfast time. 
As to the breakfast, this is best avoided as it is very poor. Go somewhere else for a better breakfast. Given that the Ascott itself is immaculate and very clean, I was surprised to find that the tables on which the breakfast was laid out were very unsavoury looking and seemed unclean, especially around the tea/coffee are. There was a lot of Chinese food available, but very little in the way of a Western breakfast, some sliced bread next to a very dirty toaster, some small dry rolls, and some jam and butter and yoghurt but that was about it. There were bacon and beans and some small omlettes but the bacon did not look right and most of the food was very unappetising. There were numerous staff at every breakfast, but their time might have been better spent cleaning the breakfast area rather than just hovering, chatting and getting in the way of the guests. 

Reception staff were quite helpful and organised a nice car from and to the airport at a cost of RMB 600 one way. The Pudong international airport is about 45 mins drive, locally one can take taxis at a very reasonable cost - the hotel will get one quite promptly -but bear in mind Chinese taxi drivers mostly do not speak English and also the Ascott is tucked away down a side road, so best show them the address of the hotel in Chinese and tell them it is near Marine Tower. Many taxi drivers do not know where the Ascott is, and also surprisingly they do not know many of the main landmarks in Shanghai. If they throw a wobbly, just get out of the taxi and get another one who knows where he is going. 

Overall, lovely accommodation, but be prepared to either cater for yourself in the kitchen, which has plentiful amenities, or go out to eat. Also, they do not exchange currency at this hotel, so you have to go to a bank or other exchange office. 

A final word of warning - it is difficult to get to anywhere walking at the moment in Shanghai due to the massive amount of building work taking place ahead of Expo 2010, which will  take place summer 2010. You think you can walk somewhere, only to find your path blocked by a massive building site, and you have a 20 minute detour to skirt round it. The beautiful bund is also marred by huge amounts of building work at the time of writing. The whole of Pudong is awash with construction workers in orange hard hats.

Spacious, clean and good value for Shanghai

I've been to Ascott Pudong three times in two years. It's been great every time. The suites with a bedroom are pretty spacious and the bathrooms are big. There's a gym with a hall bath and a tennis/badminton court. We rented the seats a few times. They're in pretty good condition. On the ground floor there's a small supermarket in case you need something fast. It's pretty expensive. The only thing that needs to be improved is the dining menu in the restaurant. It was pretty boring to always have to eat the same thing. But there's a free bus to go to a big shopping center that's a few minutes' walk back. There's also a supermarket on the ground floor. The only problem is that you don't have to pick up a taxi.

A great hotel for a long stay

I stayed at the Ascott on three separate occasions in the span of two years.  I had a great stay each time.  The one bedrooms are pretty roomy and the bathrooms are large.  

There is a fitness center with an indoor pool and tennis/badminton court.  We rented the courts a couple of times.  They are fairly well kept.

There is a little minimart on the first floor in case need something quickly.  Otherwise, it is pretty expensive.

The only thing that needed improvement was the menu in the restaurant.  It was pretty tiring to eat the same thing all of the time.  However, there is a free shuttle that will take you to a large mall a couple of minutes away.  This mall also has a supermarket.  The only thing is that it will not pick you up, so you'll have to get a taxi back.

Ascott Pudong

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