Name: Countess House
Address: Countess Road Killarney,Countess Road, Killarney, Killarney, Killarney, V93EV29, Ireland
Rating: 7

Smoke-free property

Heating

Garden

General

Non-smoking rooms

Family room

Rooms

Luggage storage

Services and amenities

Diet menu (on request)

Packed Lunches

Meals

Free Wi-Fi

Internet

Spanish

English

French

Languages Spoken

Tour assistance

Tourist services

Library

Bike rental

Hiking

Fishing

Recreation

Free parking

Parking

Water park

Pool and beach

Diving

Cycling

Sports

Babysitting and childcare

Family/Kid Friendly

Kids

Location

At the hotel

Kerry County Airport

Countess House

Killarney

I booked a special offer (no money back) and paid over 330 euros in advance. When I arrived at the accommodation in the evening, it turned out that the B&B now houses Ukrainian refugees. I had to look for a new accommodation for 3 nights in the very well booked Killarney in the evening and found only something expensive. Contact attempts with the Countess House are running out. Phone is not serviced and emails remain unanswered. Until today I have been waiting for the refund of my money that the Countess House wrongly collected. An error can happen (that I was not informed about the closing of the B&B), but that I did not get my money back and the owner of the Countess House is cheating.

Cheating - Avoid accommodation!

We stayed here while on a 14 day G Adventures Tour of Ireland in May 2019; sorry for the delayed review.

Usually I don't take many notes about a BnB, but this one spoke to me.  Our room was by the front door with a separate bathroom across a short hall to one side. I will say it was clean. My notes include: thin towels, nails sticking out of the carpet and catching on socks, poor mattress, 2 poor channels on the TV, poor wifi, outside central kettle and only black tea, and heat on in "chunks" which I think meant sometimes it was warm and sometimes very cold. But the worse was limited hot water the first day and none the second day in the shower. In a cold climate, cold showers are not appreciated. 

The best I can say is it was centrally located and just a short walk to the park. And the breakfast was fine. I will say the Irish do know how to make a breakfast.

However, you may want to try someplace else in Killarney.

Sorry but can't score any higher

There was no one at the property when we arrived to check in. Rang the number several times - no answer.
Eventually found a tatty book on a side board with our name and room number.
Room 11. Basic. Small. Grubby. Stains on the bedding. No tea/coffee making facilities. Old course towels in the bathroom. Shower tray was dirty.
Breakfast was a plate of reheated cheap produce.
No sign of manager or owner in the morning - just the sound of the microwave heating the food. Would not recommend and will not return. 


Never Again! Shameful excuse for accommodation. 

First impressions count.... The door was unanswered and I located the hostess in her car. The room was damp and cold with stained bedclothes & hairs in both beds and under pillows. The room was fusty smelling. The Wifi was terrible and our bedroom view was ta wall. The room shabby with shabby and outdated furniture. There were chipped cups in the dayroom and the bin in our damp cold bedroom was unemptied properly from previous guests. The shower & skirting boards in bedroom were dirty and neither the tv or radiator in bedroom worked. The hostess said she would get her son to fix the tv the next day as previous guests had tampered with it. The Stench of cooked breakfasts from early morning from the kitchen a few doors up from our room did little for our appetite so we had orange juice and cold toast. Not an experience that I would wish to repeat never mind pay for. I would suggest staying elsewhere.

Crappy Countess

We stayed there before and we absolutely love Countess House. Room was spotless and breakfast was delicious. So close to the town centre. Restaurants and Pubs nearby.Highly recommend this lovely place .

Amazing stay.

Well upon arrival the building was kept up and very charming. Greeted by a chipper young lad, he showed us around the ground floor and then showed us out room.  He helped carry one of our bags up 1, 2, 3 flights of stairs. We had a top floor room with a huge skylight that opened up. But the room was very...very dated. Some of the furniture laminating was missing, pictures hung on the wall seemed like they were from the 70's and faded. Broken hangers in the wall closet and loose broken doors to boot. Clothes line dried "Stiff" towels and random hairs in the bedding. Attention to detailed cleaniness is not a strong suit here. A little shocked on no bathroom items (shampoo or conditioner). The saving grace was the amazing "Proper Irish Breakfast". After that, I didn't eat for hours. Plenty of parking and great location. Only a 5mn walk to downtown and great shopping. 

A little out dated

We were very warmly received and were totally satisfied with the accommodation. The breakfast was great (with all standards, but also good fresh cheese, muffins, etc.).

Great accommodation with great breakfast

Myself and 3 friends stayed here Saturday night, we were greeted by a lovely young fella who carried our bags up to the lovely spacious bedroom where we had a comfortable bed each, very close to the town, great parking, very clean and really nice breakfast where we were offered a great variety, would totally recommend a stay here

Great place

We stayed in Countess House for two nights on 11 and 12 June 2019. In retrospect we would have preferred to stay elsewhere. On the positive side the room was spacious and well serviced daily. The breakfasts were enjoyable and we were well served there by staff. Countess House is well located for many of the things in Killarney. That said, there were things about Countess House that did not gel. Upon arrival we were processed by a young man. It was stand-offish, there being no chit-chat whatsoever. As my wife and I were to go upstairs to our room my wife disappeared somewhere (perhaps a sneaky manoeuvre?) leaving me to carry two suitcases up the rather steep stairwell. A woman in the foyer suggested to the young man that he should assist me. He did. I thought she was the owner or the manager, but it turned out she was a guest. Other than the good breakfast there was nothing. There was no information about Killarney and the surrounding area, seemingly no opportunity to easily connect with any staff member about anything, and frustratingly no internet access. In short there was not a great feel and we were left with the impression that there may have been a management issue which manifested itself in the overall ambience. In almost four weeks of travelling in Ireland Countess House would be ranked last by a significant margin. To grade it a 2 would be too harsh – 2.5 would have been what I would like to have graded it.

On balance would have preferred elsewhere

I was disappointed with this B & B.  The room looked like it needed to be vacuumed upon our arrival.  Bathroom was tiny, no shampoo in the dispenser, shower was very small.  Lukewarm shower water first morning, very lukewarm second morning.  Still no shampoo in the dispenser (bath wash and conditioner were adequate).   Towels on our second day were hard and crusty, as if they had been hung out to dry.  Furniture in the "lounge area" was dirty/stained very badly.  Very weak internet service! But advertised as wifi service!
My least favorite place to stay during our 2 + week in Ireland.

Countess House

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment