Name: Hazelbrook
Address: No. 10 The Vee, Waterford, Waterford, Waterford, X91 V677, Ireland
Rating: 7

Computer

24-hour reception

Smoke-free property

Heating

Newspapers

Garden

Outdoor furniture

No elevators

General

Room service

Family room

Cable TV

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Concierge services

Shoe shine

Luggage storage

Wake-up service

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Kettle

Meals

Free Wi-Fi

Internet

German

English

French

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Barbecue grill(s)

Karaoke

Picnic area

Fishing

Barbeque

Recreation

Free parking

Free parking nearby

Parking

Beach/pool towels

Pool and beach

Windsurfing

Cycling

Table Tennis

Sports

Family/Kid Friendly

Kids

Location

At the hotel

Room amenities

Hazelbrook

Waterford

The Hazelbrook in Waterford, or The Vee three houses further down the road, to which we were sent immediately after our arrival, are, in short, a freak. We were told immediately that there would be no breakfast, which was previously available on the Internet and so not surprising. If Corona is the explanation, then you wonder why you have to share the bathroom with other guests. By the way, the toilet wasn't enough for all guests.

You'd better find something else.

It's not a reliable place. I do not recommend.

We made a reservation, received confirmation by email, paying for the accommodation with breakfast included.

In addition, we made telephone contact with the Hazelbrook B&B and confirmed all the details of the reservation.

On the eve of the scheduled date for check-in, we were advised that there was no vacancy available at the location and that, therefore, our guest, the guest, would have to be moved to another location, supposedly part of the same system or network as Hazelbrook B&B. This left us very disappointed as all previous confirmations were invalidated.

We got in touch with this other place that we were told about and we learned that it was an Airbnb. The new hostess said that it was a room and a house with a shared bathroom and that there was no breakfast included. When we asked about the fact that we had made a reservation for a room with bathroom (suite) and breakfast, she was very rude and replied with a “If you don't want to stay here, cancel the reservation. I do not want problems!".

So, on the eve of hosting a friend from another country in the city, we had to deal with the cancellation with Hazelbrook B&B and look, at the last minute, for another hotel for our friend to stay.

Afterwards, we discovered several other similar reports on the internet. Therefore, as stated, we do not recommend it.

It's not a reliable place. I do not recommend.

Unreliable place - it was cancelled three out of four times. Last time, when I called them - same afternoon as my booking was for - to enquire about the exact check-in time, I was told that I made a cancellation, which was not true. I was stuck with my baby having no place to stay at 3 pm. Never again!

Unreliable place

I was promised breakfast when I booked. When I arrived the manager said that Hazelbrook (Waterford) had discontinued this because of Covid. He had no reply when I told him that Hazelbrook (Waterford)'s web site on my arrival day promised a breakfast. I stayed, for 2 days, and had to pay for breakfast elsewhere. The manager then promised money back, which has not arrived and I doubt ever will. In addition, the rooms were not very clean, were very small (I could barely walk around my bed) and there was a dead insect on my bed when I first arrived. I recommend you stay somewhere else, even if it costs you a few Euro more.

Very Poor- Do not stay here

Apparently I booked a Superior room which turned out to be an attic space with really low ceiling. I was too tall for the room. Attic window with dark mold. Noisy. Booked with breakfast and was told there was no breakfast. Nothing about a shared shower room and was forced to share. No hot water when I used the shower. Every noise in the bnb could be heard. En-suite toilet wall right behind bed with dripping noise that lasts a half hour after every flush. 

Arrived late so I had no alternative. While I was traveling to the bnb I was contacted by mail from Agoda to tell me the bnb was closed due to covid. I arrived not knowing if I had a place to sleep and the owner knew nothing about the mail. He tried to tell me it wasn’t paid for even though I showed the online receipt. No idea why that happened. Nightmare! never again!

Not recommended

The manager is a con man, I paid in full online and he tried to tell me I owed him a further 45 euro in cash only , and by the way no breakfast was available,  even though I had paid in advance for it, the room also was not what I had booked  disgraceful service,  this place used to be well run and homely, as a regular business traveller I am extremely disappointed and will be taking up this matter with the booking agent forthwith.

Terrible service

B&Bs with a few amenities, arranged rooms, tiny and not very clean bathroom, improvised breakfast, educated manager fee and free parking and WiFi, convenient location x to reach the center.

Passing by x Waterford

We had cancelled the reservation a week earlier without any justification; when we had made the reservation more than a month earlier, they were impressionable.

Unjustified cancellation!!

We stayed in this bnb after booking via online platform with a month's advance, with a booking that included online payment in advance. We arrive at the facility in the evening, discovering that it is essentially a row villa turned into bnb, without reception. The manager who hosted us immediately informs us that breakfast, which was included in the price, was never reactivated after the pandemic and is therefore not available, forcing us to look for a place to eat the next day. As a matter of fact, the facility informs us that the facility only accepts cash as a payment method.

Absolutely to be avoided

We booked 2 nights B and B at Hazelbrook.  The day before we arrived we had a phone call asking for our time of arrival and saying our booking was for room only - no breakfast.  When we arrived the owner (Graham) repeated that breakfast would not be provided.  We showed our confirmation paperwork from Booking.com and the owner said there had clearly been a mistake on their part as no breakfasts had been provided for 2 years.  He agreed to reduce our bill by €10 per person per night and suggested we get breakfast from a cafe just up the road.
I have checked today and see that for new bookings there is still reference to breakfast being included. This is inaccurate and misleading.
Owner (Graham) would only accept full payment in cash.
The rooms could have been a lot cleaner.
My possessions were left inside what I thought was a locked and secure room but when I returned from a day out I found my ground floor bedroom window had been left open.  This may have been an attempt to dispel the unpleasant smells from the drains in the bathroom.

Hazelbrook

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