Name: Amara Cancun Beachfront Condos
Address: Aveinda Jose Lopez Portillo Lote 1-02 Manzana 14,Aveinda Jose Lopez Portillo, Cancun, Cancun, Cancun, 77500, Mexico
Rating: 8

Elevator/lift

Smoking areas

Ticket assistance

Garden

Terrace

General

Concierge services

Services and amenities

Coffee/tea for guests

Breakfast

Meals

Airport transportation

Transfer

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Barbecue grill(s)

Picnic area

Recreation

Location

At the hotel

Cancun Downtown

Mercado 23

Museo de Arte Popular Mexicano

La Isla Shopping Mall

Maya Cancun Museum

Kukulcan Plaza

El Rey Ruins

Playa Delfines

Cancun International Airport

Wet n' Wild

Amara Cancun Beachfront Condos

Cancun

Based on Airbnb are Amarra Cancun!!!!! This apartment has stunning views. It creates a beautiful ambiance to be with family. All Uber eats deliveries are sent up directly to your door and it has many security clearances. However, no view or safety measure is worth this airbnb. The apartment needs maintenance. It is dated. Examples: shower curtains yellow, cracked floors, overused kitchen utensils, iron board is broken, acs barely run, toilets don’t flush properly, grime on shower floors. Although some may overlook that it. The hosts did not specify that this community serves a large number of elders whom have blatant racist ideals. The pool security instructed us to keep our music at a decent noise because they saw we had a speaker. However, residents living there began to yell when we turned our speaker on. They called security and urged them to fine us 15,000 pesos. They began to loudly state that we were new money people, that we were ghetto. They uttered more slurs that I would like to not repeat. They wanted the music to be completely off.  Hosts should’ve specified pool rules and no speakers to avoid any altercation. Hosts set us up for an awful encounter. We turned it off but weird stares made us end our pool day. How disrespectful is it to call my family and I ghetto, when I myself serve my american nation. My family has brown hair and it became a target. The final cherry on top, was the hosts themselves. They sent me messages that the Airbnb was extremely dirty upon my family leaving. No specifications. The hosts have a thing of checking out at 12 pm and checking in at 3. Giving the maid only two hours to clean a four bedroom apartment. 2/4 of the bedrooms smelled like the pores of an alcoholic man. The hosts, the neighbors, and the lack of maintenance are not made up by the fantastic view.

The worst

A great swimming pool, a small and mediocre beach, a somewhat old building, good security and good parking, location in terms of Cancun more or less well, if you have a magnificent apartment with magnificent views.

Thinking about whether to go back or not.

Wow what a disaster.   My wife and I booked two and a half weeks March 2022 in Cancun at Amara Beachfront Casa De Dora B905.   We had numerous problems with the condo (missing kitchen items, had to make coffee on stove, no TV service, light oven with match, minimal towels/linen, 1 elevator per building occasionally not working, cold/scalding showers, bar & restaurant palapas both closed, noisy area, etc)   

We initially tried to treat these as just minor annoyances and work with staff to fix the most problematic issues, but the deal breaker came when a major renovation started a few days after arrival in a condo directly below us.   The noise was loud and constant (hammers, drills, saws) making it virtually impossible to be in the unit during the day.   When we learned that this renovation would continue through the entire duration of our stay, we decided to cut our losses and leave a week early and find another property.  (not easy to do short notice during Spring break in Cancun!)

We ultimately found another condo and did receive a partial refund which offset some of the costs of relocating, but it was a disruptive and frustrating process.  

About a week after we left we posted what we felt was an honest/fair review of our experience on the Vacasa site where we made the original reservation.  Today I checked Vacasa to see if my review was live and was shocked to see that a review with my name was there, but I didn't write it!. 
Someone had placed a forged review giving the property a five star rating.   Here is a copy of the review on vacasa:  (Brian E. Mar 2022 -  5* We had a very nice vacation. The facilities, the space in the whole apartment and the balcony are worth it. Highly recommended.)   You can see my actual review below to see how different it is from this forgery.

I didn't want to believe that Vacasa/Vrbo might have a way to filter or not post critical reviews, but was a bit suspicious since all the prior 'reviews' gave the condo glowing reviews despite some obvious issues.   I was not prepared to see a completely falsified review in my name.

I contacted Vacasa and advised them of this issue, and have lost confidence in the validity of the "guest reviews" as it appears they can be manipulated or falsified at least in our case.    We have been customers of vrbo/vacasa for many years and this is the only time we had to leave a property early or had these kinds of problems with a property.   Perhaps it is an isolated incident specific to this property/unit/manager, but the falsified review is troubling if not fraudulent, and adds insult to injury.   

We hope posting this on Tripadvisor will help other travelers in making a more informed decision about this property and it's issues.

(If you are interested in specific details, I have included the review that we actually uploaded to vacasa that was replaced with the forged review noted above)

"Not what we were expecting…

THE GOOD
-	The condo itself is nice and has a lovely panoramic view overlooking the grounds, pool and ocean.   
-	The pool is huge and located right beside a nice beach, staff are friendly and professional. 
-	There is an awesome seafood restaurant (Puerto Santo) a short walk down the beach.  
-	The grounds are very nice and well maintained but we were a bit surprised to learn that both the swim up bar and food palapa’s were closed (maybe our misunderstanding from previous review comments)

THE BAD
-	Each tower only has one small elevator resulting in frequent waits plus the elevator was out of service several times.
-	No welcome guide or user manual.  This would have been very helpful in understanding how to use some condo items (see below) or info on restaurants in the area, etc.
-	Living Room - No end tables or lamps. There is a TV but no TV service we could find so no TV unless you use your own Netflix account or similar.
-	No coffee pot - There is a Keurig that takes special pods (none provided), had to make ‘cowboy’ coffee on the stove each morning.
-	Limited cleaning supplies/towels etc.  Manager did bring some supplies upon request.
-	The oven is different from what you may be used to (think lighting a camp stove with a match).  Again, some sort of user manual could have saved some inconvenience for all.
-	Washer and dryer (well sort of..).  The washing machine is also a ventless dryer that works but slowly.
-	Hot water is provided by a small on demand water tank in the kitchen.  Maintenance tried to adjust but it would oscillate between cold and scalding or run out of hot water altogether.  We were never able to have a proper warm shower the entire time we were there.
-	The kitchen was a bit skimpy on kitchen ware.  We ended up going out and buying a few kitchen items on our own.

-	A few days into our trip the condo owner below us began a major renovation of their unit.   While we understand that condo owners have the right to work on their units, the impact on us was that we couldn’t be in it during the day (hammering/drills/saws).  We became very frustrated as we had no response on timing, and when we learned the Reno was just starting we gave up and cancelled the remainder of our reservation and moved to another property.  

To their credit, vrbo and the manager did agree to a partial refund which was appreciated.
This was not the Cancun dream vacation we had in mind, and hope sharing our experience may be helpful to future travelers."

Beware Falsified Review - Amara B905 Casa de Dora

We booked this condo on Airbnb and it was a good deal (price-wise). The condo was fairly clean on the surface, but actually pretty dirty under beds, in closets, around the kitchen sink, etc. The water in the shower was either scalding hot or freezing cold. There was no dishwasher. The sliding doors opened up to the balcony and what could have been a beautiful view of the ocean... if not for the ferry station and a bunch of old rusty fishing boats. The beach was awful- seaweed, trash and rocks. There was even an old chunk of concrete with rusty rebar sticking out of it. 
All of this might have been overlooked if we could have ordered a nice beachy drink at the pool... but as of 12/30/20 there was no food or beverage service at the pool. They told us it was because of Covid, but it didn't look like it was just shut down temporarily... everything was completely gone. If you are considering staying here and want food and drinks at the pool, ask before you go- this is NOT a resort. It's a condo with a pool. The only saving grace was the beach restaurant that was right next door. They had great food and drinks (but very slow service). 
Overall, I would not recommend this place to anyone, unless you are on a very tight budget and just want a cheap place to stay. I will not be returning.

You get what you pay for...

I'm going on vacation with my kids and even though they're quiet, you couldn't play with a little ball in the pool, (you really don't mind if I'm boss because there were no people in the pool) you couldn't play with a key to get into the water, you couldn't play, you couldn't drink, you couldn't be in bed... You couldn't do ANYTHING!!!!! I think bringing a blue bracelet gives the guards the right to be harassing and molesting us.

Hostigan a huéspedes is the host.

Amara Beachfront Condos -Unit 404A Bldg. #1 - Home away Listing # 515200
My wife and I stayed 2 weeks, Jan. 19th to Feb. 2nd, 2019. This was our 3rd stay at Ivan's beautiful condo.
We love Mexico for so many reasons, one of the main reason being the people, so kind and caring. Ivan the owner of the condo reflexes this and more.
We come to Mexico to relax and refresh our minds and spirits. So to find a condo that we know fills all our needs is very important.
Here are some of our findings on this stay: 
 On arrival we found the condo, 5 Star clean, not new, we have always found the condo in this pristine condition.
WI-Fi was strong and fast, on demand hot water system and ac units are new to this visit and worked excellent.
All the appliances worked great, having a washer and dryer in the unit allows us to pack light.
This condo fills all our needs and more, all the positive reviews of Ivan's condo are so true.
Just to touch on a few of our findings on the condo complex and location.
Security on site is excellent, new this visit you have to wear a wrist band to show you belong on site.
Security will politely check on you  once during the day at the pool area requesting your condo number.
We felt very secure having them on site during our visit.
The on site restaurant is excellent. We meet Richard the Manger the first day. Very kind and professional.
Richard  and his staff provided great service. The BQ wings and their own Hot Sauce, so good!
All delivered pool side if you request.
Across from the Condo Complex beside the Circle K store is a lady that sets up a charcoal grill every day.
She BQ,s whole flattened chickens, dry rubbed with herbs, to perfection.
She 9 cuts the chicken of your choice, provides you with rice, taco shells and Green Hot!! Sauce, all for 80 pesos.
So good, we went back 3 times during our 2 week stay.
Are go to place for supplies is Wall-Mart 50 pesos there, 80 pesos back, just go across the street in front of her Chicken stand and flag down a taxi.
We found all the drivers very friendly, just set the price before you get in, key.
In closing we like to thank you Ivan  for your kindness and hospitality during our stay.
We are looking forward to our next visit and I hope we can stay longer, if only my wife would let me retire soon!
Warm Regards, James & Cathy

Another Great Stay

Beautiful place, comfort and peace where you can relax, listen to the wind, the sea, in our department there were all the comforts and breadth, every day we saw the ships leaving, as well as the wonderful landscape.

 comfort

While the resort pool area is ok, the staff behind the bar and the food is absolutely terrible. The staff couldn’t be less helpful if they tried. The tacos are awful and a complete waste of money. I ordered chicken tacos for my son, and they came out dry. They literally had lettuce, tomato and dry grilled chicken. Nothing that was in the description was on the menu. When I confronted the staff about it, I was told it’s because they had none of the ingredients, yet they still insisted on charging me. 

The staff are terrible

We went in 2017 and 2018 and we are returning in 2019. Very nice place away from the hotel zone and a walking distance from downtown Cancun. We stayed for 55 days each time. The ferry to Isla Mujares is very close and collectivo as well as two busses route 1 to the hotel zone and 6 to Walmart and close to Costco are about 500 meters from the complex.

Very nice complex!

We found this place on Airbnb and rented it from Tues-Sun! We arrived via airport shuttle and it took us a bit to get in through both security gates. This place is very well kept and the grounds are beautiful! Our condo was nice with two bedrooms and two bathrooms. Kitchen and living space with a balcony. It wasn’t the cleanest condo we have ever stayed at but for the most part it was nice. The pool was amazing! We were there every morning as it overlooks the ocean. We would eat lunch and have drinks all day at the restaurant next to the pool. We LOVED the staff including Edgardo. Meeting them was one of the best parts of our trip. Their food was good and reasonably priced! We were so close to the ferry for Isla Mujeres that we walked down to it. Only a short taxi ride to most things and about 15 min to the hotel zone. We definitely will be back and highly recommend this place to anyone wanting a quiet serene vacation. There is security everywhere so they really help make you feel safe! 

Amara Cancun Beachfront Condos

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