Name: Hotel Casa Khaldi
Address: 50 Rue Sidi Abdelhamid 91000 Chefchaouen,Rue Sidi Abdelhamid, Chefchaouen, Chefchaouen, Chefchaouen, 91000, Morocco
Rating: 6

24-hour reception

Smoking areas

Smoke-free property

Washing machine

Express check-in/check-out

Terrace

Private check-in/check-out

Patio

No elevators

General

Non-smoking rooms

Room service

Family room

Cable TV

Shower/Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Safe-deposit box

Concierge services

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Spanish

English

Italian

French

Arabic

Languages Spoken

Sun Deck

Recreation

Parking

Beach/pool towels

Pool and beach

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Hotel Casa Khaldi

Chefchaouen

The hotel itself is fine. PERO: We booked a booking trip (no refund), and at the hour we get a message from the hotel telling us that the price of the booking is an error, that I have to cancel it, and that if they accept the cancellation as their mistake and return it to me because of them.

Full robbery by the hotel.

An unbalanced receptionist. He wanted to charge me even without having seen the room. Aggressive, he woke up in a bad mood and threatened to beat me up to wake him up... so he would open the door for me!!. Prices are as you see the face. Horrible experience.

An unbalanced receptionist.

I've booked two nights this summer with my wife and child, we got the room back, the host asked us for our ID, and the marriage certificate as we are not they put us out I had to leave for Tetouan at 10pm I strongly recommend this hotel

Hotel Khaldi

The hotel is very well located, a few steps from the old town. We were welcomed by Monsef who was very kind, he gave us good advice about the city. This is one of our best encounters in Morocco. Thank you very much for the welcome Monsef!

Two nights in Chefchaouen

Fascinating structure, super potion, gentle staff though not too expansive cleanliness and above all quality price ratio very good internet connection is terrible, 4 stars for this advised

Best after 15 days.

One of the worst hotels I've ever stayed in. Dirty sheets, full of hair, dirty bathroom, bad shower, pee-pee everything. My boyfriend and I had several bed bug bites.

Horrible hotel

Bad things: -Receptionists are a little unpleasant and a little dry, they don't know the language. -Wi-Fi doesn't work in the rooms. This was definitely an aggravating thing. -The walls are very thin, since the first Spanish person forgot to sleep. -There is no heating or air conditioning. -The rooftop is useless because it is generally electric... -Since 7am there are people molesting. -The electrical and low-capacity roofs are just for a shower, so if you go to two of the two, you get a shower. -No shower, no jabones or toilet paper. -The TV doesn't work. -You get by car to the entrance to the bathroom, but it's such a cool shower that you want to go to the bathroom.

A hotel for no return.

The hotel is very Chefchaouen style, all blue. Our room was basically a very nice little two-bedroom apartment, all colorful. Too bad for some problems, like the lack of a TV remote control.

A welcoming but to be reviewed structure

Nothing is good in this'hotel  the have Dark rooms no hot water . Tv doesnt work . Smelllly bathroom . No privacy . Camera everywhere . Get recieve when you pay cash because they dont accept credit card

We arrived at near 2pm, but the room was not cleaned, despite having a stated 1200 pm check in time.  The clerk allowed us to put the bags in the room, and he informed me that the maid would clean later.  I looked at the unmade bed and had a sixth sense.  On the inside of two pillowcases, I wrote my initials.  Less than 1/8 the size of my thumbnail.

We returned to the room at 9pm and noted the room had been cleaned.  I went to the bedroom and inspected the pillow cases.  My initials were still there.  In other words, the bed had never been changed. These were the dirty sheets from the previous guest.   

I found Yousef, the night clerk and shared with him the situation.  

R: "Hi, the sheets were not changed, they are dirty"
Y:  "Show me"
I show him the pillow cases and my initials.
Y: "You wrote this! Why did you do this?"
I explained to him, I had a feeling that the bed was not going to be changed.
Y: "So what do you want?"
R "It would be great to have clean sheets"
Y "Why didnt you just say so"

In short, I had envisioned that the staff would be embarrassed and ashamed.  I was quite wrong.  He was not concerned that the room was dirty, his main concern that my initials had been written on the pillowcase. In fact, Yousef was aggressive and rude.  

Y "Clean these initials off, I will get new sheets"   I began to wash the pillow cases in the sink.

Yousef comes back to the room after several minutes, clutching some new sheets.

Y "Why did you write your name?"
I explained to him my sixth sense.
Y "Well, you should have made sure they were cleaned"
R "How could I do that?"
Y "The maid only takes 15 minutes to clean the room"
R "I dont understand"

Yousef then explains, I should have stayed in the room, and watched the maid to make sure she did her job.  I then explained it is not my job to supervise the maid.

Y "You are a very untrustworthy man, come here to test the sheets"  Again, he gets very aggressive.  
R "No that is OK, I trust you", I state as I sit on the couch.
He then taunts me five or so times, to touch and smell the sheets to ensure they are clean,  I decline each time.  
He taunts me again, and I concede.  I come over to him, touch the sheets, and thank him.  This all done in a raised voice with an aggressive condescending tone.  

He doesnt make the bed, he hands me the the sheets.  He wants me to make the bed.  He only provides one sheet and one pillow case.  The bed has two sheets and two pillowcases that need to be changed.  And there are two beds in the room.  

We lock the door, and slide some bags in front of the door.  We wake up the next day, look into the lobby to make sure Yousef is not there.  We leave and do not return until the end of the day, when a different clerk is there.  

I travel quite a lot and was shocked by his actions, making me feel insecure and uncomfortable.  

****

Besides the threatening actions... some other issues that would make this a subpar stay.

Despite staying there two nights, the sheets were never changed.
The temperature in the room was 16 C at night.
The shower provided a timed two minute and thirty seconds of hot water and then it turned ice cold.  This was timed for three showers.  This is for a hotel room that is an apartment, that sleeps 4 people.
Bad wifi

Hotel Casa Khaldi

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