Name: De Witte Raaf
Address: Duindamseweg 7, 2204 AR Noordwijk, Netherlands, Noordwijk, Noordwijk, Noordwijk, 2204 AR, Netherlands
Rating: 7

Smoke-free property

Heating

Washing machine

Garden

Terrace

All Spaces Non-Smoking (public and private)

Outdoor furniture

No elevators

General

Non-smoking rooms

Fridge

Cable TV

DVD Player

Flat-screen TV

Shower/Bathtub

Wardrobe/Closet

Linens

Rooms

Iron and board

Dry-cleaning

Iron

Services and amenities

Microwave oven

Coffeemaker

Kettle

Meals

Free Wi-Fi

Internet

German

English

Languages Spoken

Bike rental

Recreation

Free Parking on Premises

Parking

Beach/pool towels

Next to the beach

Pool and beach

Cycling

Sports

Pets Not Allowed

Pets

Location

At the cottage

Room amenities

Viewpoint Groot Hoogwaak

Museum Engelandvaarders

Beach Noordwijk aan Zee

Offem

Amsterdam Airport Schiphol

Vondelpark

Stedelijk Museum

Van Gogh Museum

Rijksmuseum

Heineken Experience

Anne Frank House

Dam Square

Artis Zoo

NEMO Science Museum

Rotterdam The Hague Airport

Blijdorp Zoo

Railz Miniworld

Stadhuis

De Doelen

Rotterdam City Theatre

Beurs World Trade Center

Arboretum Trompenburg

Maritime Museum

Witte de Withstraat

Sonneveld House

Boijmans Van Beuningen Museum

Netherlands Architecture Institute

Kunsthal Rotterdam

Erasmus Bridge

Wereldmuseum Rotterdam

Euromast

Nederlands Fotomuseum

De Witte Raaf

Noordwijk

We booked a holiday home (Plevier Comfort) at De Witte Raaf on the advise of a family member.  We had previously stayed at Duinresort Dunimar but we're advised that it was worth paying the extra for the Witte Raaf. (big mistake)
We checked in early September for the week and were allocated 137. I had a bad feeling the moment I put the key in with a lose handle and stiff lock. There was no child bed or high chair which had been paid for so back to reception. I also asked for a safety gate for the top of the dangerous spiral staircase for our 18 month old granddaughter. A man came quite quickly with the bed (dusty an broken) and high chair (harness partly broken) and the gentleman pushed a sort of fence at the top of the stairs and warned that it was not very secure. We asked for a sheet and duvet for the child bed. He had no duvet but promised a sheet and some cable ties to secure the fence. We asked him if we could move but he said we couldn't because the park was fully booked.  The man never returned with the sheet or cable ties. We complained and a couple of days later received some cable ties which were far too short to secure the fence.

The house was really badly maintained and not clean. The houses are privately owned; some are OK but ours was definetely not.
We compiled a list of 50+ issues with the house. Some were a minor inconvenience, several were serious especially on safety issues. We wrote to Noordwijk Vakanties who manage the site but they choose not to reply.
Here are some of the main issues

- A very steep spiral staircase with sharp metal edges on the outside

-No child safety gates installed. A fence was provided but it was totally inadequate.

-The bathroom door on the landing opens outwards exactly at the top of the spiral staircase. If anyone opens the door while someone is outside on the landing they will be knocked down the steep spiral staircase.

-The cot had a broken hinge mechanism causing the ends to sag down. There was insufficient height on the sides to safely contain the child. 

-No fence along canal at bottom of garden. We could not sit outside on the patio for the fear of our granddaughter drowning.

-The shower door was badly fitted. When showering the water escaped through the gaps onto the bathroom floor, then it flowed on to the landing and down the spiral staircase.

-Shower and sinks were slow to drain. Air extractor didn't work.

-Cables for the bedside lamps slung above the pillows.  Extension cables were later provided but were a trip hazard.

-The were no cupboards to hang clothes. A metal rack was provided but the screws holding it together were lose or missing. It kept collapsing.

-General maintenance was poor. e.g. broken patio table, loose door handle, stiff door locks, dim/ not working lights, scruffy paintwork, damaged flooring, poor quality cutlery / pans / crockery / towels, few and badly placed electric sockets and superficial cleaning. Service staff didn't turning up when they said they would.

-Even though we paid  for ‘end cleaning’  you are expected to strip the beds, leave all linen and towels in the hall, brush the floors, empty the bins and cupboards. If you fail to do this you will be charged euro 60 for each item not done. 

-The charges for missing/ broken items on the inventory list are very high.

We didn't  make further complaints while in the house as we doubted if it would make any difference. Also we thought we would be labelled trouble makers and lose our deposit (as mentioned on other tripadvisor review).

Run down and dangerous with small children

We stayed for a week in a super cool Star Comfort house. It was just great and very well organized. The park is a half hour walk from the nearest place.

It's a great house.

Chipped furniture, empty picture hooks, faded curtains smelling of cigarette smoke, ripped sofa, dirty duvees, neglected garden. And this for the amazing price of 904 euro's for 4 days. What a rip off.

Very expensive, dreadful house

On our arrival a comment of " you are on time"!! said the receptionist!! We explained we've come off the night boat from England with a 9 month old baby and were hoping we could check in a little earlier than the stated 16.00 hrs.  They were happy to take our money and all details and plan of the villa were given to us.. We looked around and noted that our villa had been cleaned as cleaners were just leaving! On our return we reported back at reception at 15.50 hrs and a grumpy man then running the reception saw us and looked at the clock and made us wait till 16.00 hrs. So rude definitely not a good way to start a holiday. We  have stayed here on 2 previous occasions and staff have been very accommodating. It has obviously changed hands as there is no flexibility with them now.They lied as they said Thursday is there big change over day!!! We were there 12 days and the villas that were occupied,  changed over at various days depending on the length of time people stayed. The Villa was nice fairly spacious accommodating  8 people but there were not enough wardrobes/chest of drawers in bedrooms. The  kitchen needs another tall cupboard to enable you to store the groceries - food shopping. It felt like camping in a Luxury Villa.
The area is good for visiting the beach, is in walking distance 20 mins, Nice restaurants nearby and the village as a few good shops and supermarket. Lovely cities to visit Leiden - Den Haag - Madurodam Delft- Amsterdam Good train service available from Sassenheim. Parking still free at the moment. Took us 25mins to get to Amsterdam.

"Luxurious Villa" run by "grumpy" and abrupt staff in reception

We were eight people in a Tapuit 8. When we arrived we were very disappointed. The whole house made a very crappy impression. In the kitchen cabinet there were obviously used dishes. The tables were not washed, the toilets were dirty and smoking urine. We started a big cleanup first. This place was definitely not cleaned before we arrived. And that with these high cleaning fees that you have to pay! The bedrooms are very sparse furnished, the simplest beds, thin sheets without mattress protection, only in two cabinets, not a single piece of furniture on the wall, feeling like in the youth hostel. The unique decor was furnished here and the modern bathrooms were also well furnished.

Overpriced

We had booked a house in the Duinpark de Witte Raaf for seven days. Check in and check out went completely smoothly. Very friendly staff. We booked a house in the category of star. Apparently we were lucky to get a new house from the interior. It was all very, very clean. The bathroom was equipped with two sinks, kitchen linens top, nice ambience in the living room - simple but still suitable. The house had a large outdoor area that was surrounded, so that the neighbors were not disturbed by us or otherwise. There were definitely two minutes of toilets. The entrance to the upper house led to a very steep slope, a lot of berries were removed. The bathroom was equipped with a full bathroom, but the park had to be cleaned. The beds and the bathrooms were not to be improved. However, there was a lot of room to be cleaned.

Nice stay in a very clean house

The parking lot has five different houses. The reception is open at 16:00 h. On the day of our arrival there were at least 20 arrivals and it will not open earlier!! Conditioned for waiting time! We had the newer Tapuit with a reed roof (house 202). It was not possible to rent a particular house. So we had the pleasure of getting the house directly on the street, with a view to the entrance, the use of bedding tones and the breakfast with gardener plus transporter (see photos). The beds are ready and cost per person 12.50€ (compulsory). We have no outfits so far. The eight-person house has two double-bedroom bathrooms and two mini-bedroom bathrooms with extra handbags taken away respectively.

Beautiful houses, clean is something else. Not again.

The holiday homes in Duinpark de Witte Raaf are of varying sizes and are well suited for families and friends. We had chosen the house Plevier Comfort for the first time and were not disappointed. The house has 3 bedrooms, a bathroom and a guest toilet, is modern furnished and has a beautiful garden, a car park is at the house. The houses are well equipped and you can rent bedding and towels. We were very friendly at the reception, questions were answered and we were very satisfied that we booked again for the next year................

Beautiful holiday homes in idyllic location

Well, but without a galley to get the key to the washing machine that we never had... he didn't have the right keys... otherwise the location is very quiet so I recommend but really without more

Right.

I recently visited with my partner and another couple and we stayed for a week. The location is ok, close to a small village. The problem was the staff. I have worked in hospitality for 27 years and never have I had to endure such ignorance.
The man working in the reception area was nothing short of a waste of oxygen. On our first day we asked if he could call us a taxi to go to Amsterdam. He appeared offended that we had asked him to do something and refused to call the taxi. I was outraged.
Any interaction with this guy was a constant battle. Paying our deposit upon arrival, out he comes with his hands behind his back, stared at us and informed the receptionist quite loudly to "keep an eye on those people." I speak Dutch and he obviously thought I didnt. 
He almost ruined our trip and since returning to Ireland we have been charged for not cleaning our dishes. We never even used any.
These people should be ashamed of themselves and I would strongly recommend to anyone considering staying there to look elsewhere. Appalling.

De Witte Raaf

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