Name: Schützen Hotel
Address: Fuhren 439 3822 Lauterbrunnen,Fuhren, Lauterbrunnen, Lauterbrunnen, Lauterbrunnen, 3822, Switzerland
Rating: 7

Elevator/lift

Smoke-free property

Heating

Garden

Terrace

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Linens

Rooms

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Transfer services

Transfer

German

English

Chinese

Languages Spoken

Tour assistance

Tourist services

Bike rental

Sun Deck

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Wengen LWM Ski Lift

Wengen-Mannlichen Ski Lift

Bern Airport

Bear Pits

Bern Natural History Museum

Nydeggbrucke

Bern Historical Museum

Untertorbrucke

Bern Rose Garden

Berner Munster

Bern Town Hall

PostFinance Arena

Einstein-Haus

Zahringerbrunnen

Theater am Zytglogge

French Church

Bern Art Museum

Botanical Garden

Jesuit Church

Mill Bridge

Chapel Bridge

Lucerne Town Hall

Rosengart Collection

Lucerne Congress and Events Centre

Saint Peters Church

Lucerne Arts Museum

Loewenplatz

Bourbaki Panorama

Glacier Garden

Lion Monument

Swiss Transportation Museum

Sunnegga Ski Resort

Zermatt-Furi Ski Lift

Matterhorn Express Ski Lift

Matternhorn-gracier paradise Ski Lift

Gorner Ridge

Schützen Hotel

Lauterbrunnen

A very classic hotel. It is cozy, the view of iconic waterfall from our terrace is spectacular. If you, expecting something is modern, extra comfortable bed, extraordinary ambiance, this is not for you. You might not have that luxury. But the services from reception and restaurant is very welcoming. We celebrate a wonderful New Year of 2024 here. Thank you to all the hospitality.

New Year’s in Lauterbrunnen, Swiss

Shabby hotel, ancient shower unit, no heater in shower "room" toilet stained and running all night., seat broken. Lighting needs an update. it was not possible to read after dark and pillows should be in the bin.

No restaurant for breakfast or any meals. Not noted in booking information, well hidden. This hotel is way below standard for even a basic Swiss hotel. No wardrobe, publicity did not represent room. Net curtains black with age!

Awful AVOID!

Not accustomed to complaining, but everyone must know about the appalling service at Hotel Schutzen, Lauterbrunnen.
On checking in, we were hit with a city tax of 13.80 chf. I asked the receptionist if there was a guest card for discounts in resort and she said no. I later found out in tourist information, that payment of city tax automatically qualifies for a guest card! (We missed out on discounts at Trummelbach waterfalls!).
In the mornings, nobody was on reception, it was closed.
Our room had a fridge but this was padlocked shut!
The tiles in the bathroom were cracked and the ceiling was mouldy. The curtains were wafer thin and couldn’t stop a dim torch shining through. The cleaner left our room unlocked on the first day!
At breakfast (9am), it looked like breakfast had finished but should have continued until 10am.
I had to ask for coffee/tea cups, glasses for juice, milk, orange juice, bread, cutlery, sliced meat and cheese. There were 3 slices of meat in the buffet before I asked but the meat had changed to a dark brown and dried up, as it had obviously been left out too long.
Shortly after we arrived in the breakfast room, at least 10 other guests arrived. Everything was quickly running out and the waitress was just sitting in the kitchen eating her breakfast!!!
There was no attempt to prevent cross contamination with one small loaf of bread being handled by several guests. I think this hotel slept through Covid!
I told the waitress that this was the worst breakfast experience we had had in all our travels and we were asked to pay 15chf each afterwards!!
I was appalled and asked to speak to the manager who didn’t seem to have the slightest understanding of what was wrong.
This hotel lives to charge Swiss prices but the service was shambolic.

DO NOT STOP HERE!!!

We arrived today and found this restaurant down town. 
The setting was lovely and the service was great but the food was so so. 
We all ordered burgers. The french fries were over fried and the vegan burger and chicken burger was very dry. 
Maybe other dishes on that menu might be better? 

Food was not that great 

DO NOT GO TO THIS HOTEL!!! It's unreasonable! unfriendly! I regret not reading the google reviews first before making an appointment! There is at least one week before the check-in date. We contacted the hotel one week but nobody answered! bc we flight was cancelled, we hope to refund or change the check-in date, or return the point for subsequent use. But nobody answered and they all refused! We tried to contact them on June 12th, they didn't respond, but told us we were too late to cancel. Omg There are still one week before checkin date, and they are still unwilling to refund or return points if they cannot go to the destination due to flight cancellation. I have never had such an experience, no hotel has been so unfriendly! Ok well may be some people too short of money so use this method to defraud consumers of money. I don’t think people will not be happy if it no kind ,good luck

DO NOT GO TO THIS HOTEL!!! No one responds to your request, but they will withhold money and tell you bc you too late

Attention, bed bugs during my stay on August 30, 2022 We're still waiting for the full refund, as well as $50.00 for unclaimed medication, wasted vacation, very disappointing!

Unpleasant

We went there by chance and we were not disappointed. All the dishes were very good and very filling (special mention of gratin pasta / potatoes). Service is fast and the waitresses are nice. The view from the terrace is gorgeous.

Very good meal with a view

Place was good, rather than very good. Typical Swiss German hotel. Room was good and clean.
WIFI was terrible.
English no issue. Centrally located on the main  rd in the village. Free car parking.
Nice restaurant attached. 
Major CC accepted.
Walking distance to train station and other places of interest in town.

Not a bad place.

A quick walk through this beautiful village, the room was very pleasant to see on the mountain, very pleasant and professional staff, old-fashioned but very functional bathroom, enough.

Satisfied

It was clean and the situation is great, but if you can't reach anyone at an emergency number at night and early in the morning, then that's not right. There were clogs that kept the water in the bathroom/shower running. The shower water from the room above us later ran into our bathroom. The bathroom was also running full. If we hadn't told the guests about us, they should have done so please, our room would have been under water, like the next room. Here, unfortunately, the water flowed through the carpet floor to the next floor. This wouldn't be a problem and we're back after one night.

Schützen Hotel

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