Name: The Crown Hotel
Address: 102 Queen Street, Newton Stewart, Newton Stewart, Newton Stewart, DG8 6JW, United Kingdom
Rating: 9

Smoke-free property

Heating

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Room service

Fridge

Family room

Cable TV

Hairdryer

Shower/Bathtub

Shower

Toiletries

Rooms

Iron and board

Ironing

Laundry

Concierge services

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Restaurant

Packed Lunches

Bottled water

Kettle

Meals

Free Wi-Fi

Internet access

Internet

Billiards

Hiking

Picnic area

Fishing

Recreation

Free parking

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Darts

Cycling

Sports

Beauty services

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

The Crown Hotel

Newton Stewart

7 of us stayed at the Crown for 2 nights and could not fault it.  The staff are exceptional (especially the Bar Manager and the lady who serves breakfast) and nothing is too much trouble.  They are all multi-tasking and are often doing more than one role.  The food was also very good and nice to have home-made rather than hotel chain fast food.  Well done to all the team at the Crown and thanks for a great New Year.

Exceptional Customer Service

I stayed at the Crown Hotel for one night for work earlier this week. From the moment I checked in the service was outstanding.

I had an evening meal within the bar. The staff were friendly, efficient and the food was exceptional. The hotel has a lovely atmosphere and the locals were great too. 

The room was clean well stocked with everything you need. In particular I was impressed with the amount of tea/coffee making supplies provided which for someone with a sweet tooth such as myself made my experience that bit better. 

The pre ordered breakfast was fantastic and the service from staff was once again excellent. I travel a lot with work and found the experience at this hotel was better than I've received in most hotels. - Thank you for a wonderful experience, ill be back. 

Fantastic Hotel!

Forget this place ,rang up to arrange a meal for 3 in the to restaurant and was told no problem.  We got there well dressed and found the restaurant closed, only the doing bar  meals.    The place had 2 guys in work clothes did not appreciate this but decided to stay that is until I asked for a draft beer and was told they are all off only bottles.  So I said to the obviously not to bright bar man but they are more expensive, he said no, the bottles were cheaper, I said no they are not. So I said the bottles may be cheaper per bottle but you don't get a pint.   He was lost with this, so if you want a meal in the restaurant and want draft beer this is not the place to go

Don't go

Where do I start?  On arrival there was no one at the reception desk but there was a bell and I rang this several times before starting to tour the ground floor.  I went into the empty bar and empty restaurant and called out to try to attract attention.  Eventually I pushed the kitchen door open and called in there.  Someone came out and was followed by another who told us where to park.  We then took lunch in the bar and, after that, checked in.  We were told that our room was upstairs and was number 9.  We took our luggage up and opened to discover the smallest room we have ever found and certainly not one of the 8 rooms illustrated on the hotel's website.  This room had a small double bed.  It had a small wardrobe containing 3 hangers!  The bathroom just about managed to accommodate the necessary furnishings.  The bath was seriously chipped and the bath panel severely cracked!  There were no tissues and no beakers.  We thought to make the best of it and decided to rest after our 4 hour journey.  As we dropped off there was the most horrendous noise to awaken us.  This was the extractor fan from the kitchen.  Under normal circumstances we could have closed the windows but, on a very hot day and in a very small room, this was not an option!  It really was unbearable and we got up to go out.  We alerted staff to our concern and were told that all rooms were booked and we could not be moved.  As a parting shot, we were told we could have a drink at the bar!  The fan stopped at 9.00 pm and we were able to open the windows and, eventually, get to sleep.  After having been out on our second day we returned to find that the bed had been "made" but the undersheet had not been smoothed out, the bin had not been emptied and there were neither tea nor biscuits replenished.  The next day the bin was emptied and refreshments replenished but the undersheet still needed to be straightened!  This hotel would have scored less than 2 on every aspect of the scoring on Four in a Bed!  On leaving I thought I would give the receptionist the courtesy of sharing my feedback prior to my submitting it.  There was no one on reception on my departure!

Don't expect a room as pictured on the website!

6  friends ate here.  2 had steak and ale pie that was sooooo tasty. They gave us a little taster.  3 had chicken stuffed with black pudding and I had sea bass with prawns.  Service and food was excellent restaurant quality.  Staff were friendly and helpful.  Light and airy atmosphere and decor was pleasing.

Memorable.

We arrived at 2pm the restaurant and bar was closed due to a flood, we tried at the neighbouring hotel which had no chef and the further neighbouring hotel has shut down permanently. The town has nothing to offer, very limited shops, bars, restaurants nowhere to even get a coffee during the day. The hotel room was very dated, more like a hostel than a hotel, the bed was a small double and was very uncomfortable. This is definitely not worth the price of £100 per night !! We were supposed to stay two nights but left a day early and drove 200 miles home to comfort. This trip was planned as a treat for between Christmas and New Year and was a complete flop. We enquired on the phone about a refund for the second night to which we were told we could have our money back, we packed up and at check out was told that a refund was not possible due to a 14 day cancellation policy! Not impressed at all !! Do not recommend and would not return !!

Extremely unhappy

Had a meal here to celebrate my husband's birthday. The food was amazing. The staff were very polite and very attentive. Nothing was an issue. Highly recommend eating here and it wasn't too expensive.

Such a great place

We had a 2 night stay on the way back from visiting friends further north. We stayed in room 8 with our 5 yr old granddaughter ( her first stay in a hotel.) From the minute we checked in to checking out we couldn't fault the service we recieved. The room inside was spacious and spotless (though the windows could have done with a clean.)  
We ate in the restaurant on both nights. The food was beautiful. Breakfast was tasty and filling.
Would definetly stay here again if we were in the area.

Enjoyable stay.

Six friends and I recently spent a very enjoyable week at the Crown. The rooms are comfortable and quiet, and I always appreciate it when there are good-quality biscuits provided each day. We ate in the hotel every evening. Every single day every meal eaten was absolutely delicious. That includes the breakfasts.  The homemade desserts (I loved the apple crumble) were amazing. What really made this hotel though was the staff. They are the best group of staff that I have every experienced in a hotel … and our group of walking friends goes away a lot. From duty managers Jake and Aaron to Doreen and Fiona at breakfast, every member of staff was welcoming, attentive (but not overwhelmingly so) and a true professional. The waiting staff were also amazing, particularly Sam, who at just 16 years of age was friendly and funny and able to create a fantastic rapport with customers who were over three times his age (us!). There were a few minor inconsistencies and inefficiencies – let’s call them quirks – but the hospitality sector is going through a very hard time right now and they might be partly due to that.

Newton Stewart has a bakery and is an ideal location for walkers. Just a short drive from there, we were able to climb some fantastic hills (the Merrick, Cairnsmore of Fleet and Corserine) as well as visit lovely towns such as Wigton (the book town). Mull of Galloway lighthouse is also well worth a visit.

Highly recommended. We will be back.


The best group of staff I've ever experienced in a hotel

We called here entirely unplanned. The restaurant was fully booked (it looked a bit smart for how we were dressed anyway!) but the lad behind the bar said we could eat there. It was lovely - just a locals place but food was excellent and good value. Very happy to recommend it.

The Crown Hotel

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