The Ocean Hotel

We stayed in the Hotel at the Ocean Resort on 9 Nov (Sat) in room 1003. We had a choked toilet bowl at 9.50pm, called the front desk to get help from housekeeping. Without the ability to communicate properly in English to the Korean speaking staff, we hoped for the best... At 10pm, A young gentleman from housekeeping came and took a look at the situation. He told us in Korean and hand signals to give him 10 mins. He came back exactly 10 mins later with a toilet bowl hand pump, pumped it three times and cleared the choke. He flushed it twice to check that it’s all working well, and asked if there is anything else that we needed his help. We said thank you to him and he gave us a 90 degree bow before he left. This short but swift response from housekeeping to resolve the problem at hand promptly is an excellent demonstration of the positive service standard that we experienced. A pity that we did not manage to take down the name of this staff, but would like to give compliments to him and congratulate the management of the hotel for having such a wonderful employee who took his work seriously and did it well. Thanks for the positive experience in staying in the hotel at The Ocean Resort!