Name: Tranquility Chill at Palm Cove
Address: 5-7 Amphora Street, Cairns, Cairns, Cairns, 4879, Australia
Rating: 5

Smoke-free property

Garden

Terrace

No elevators

General

Laundry

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Barbecue grill(s)

Barbeque

Recreation

Free parking

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

Palm Cove Beach

Vie Spa Palm Cove

Clifton Village Shopping Centre

Cairns Airport

Tranquility Chill at Palm Cove

Cairns

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Almost everything about the place was good, however the one really bad thing was like a dark cloud ruining a good holiday. We stayed in the 2bed apartment which had 3 sleeper couches in the living room. They were so uncomfortable to sit on that we actually had to bring chairs in from the patio to sit on. And no we are not pensioners who cant handle low seating we just wanted to relax as a family and perhaps watch a movie together. I proceeded to put the couch down to see if it would be more comfy as a futon. I was disgusted to find all food debris along the seam, once opened so clearly hadn't been cleaned for quite some time . Overall the entertainment options and facilities were excellent, just needs the comfort to complete it.
When we booked we weren't told that there was no allocated parking space for our unit no. 7. On arrival we were told no sorry there are 3 spots, first come first serve. They were all taken, so we had to park out in the street.
A bit strange considering there was a garage under cover with no.7 on it.
Overall the place has so much potential. For the sake of spending $200 on a used sofa that a family could actually relax on would be a tiny investment for a very big return...comfort, it's why we go on holiday, to relax. Also cleaners turning up 10min before check out time is quite annoying, just turn up after check out please I mean we were still gathering our rubbish that we were asked to dispose of before leaving.
My advice to the owner/manager replace at least one couch with something you can relax on, also audit cleaners who missed a few things, wrappers under beds and food debris on couches. Those combined with an allocated car park, you would be able to charge more and still get return business and excellent reviews

Tranquility not so relaxed

If you are looking at photos of an ultra modern decor on a booking website it is NOT this apartment (no 5 2nd floor) - that is Tranquility Relax.  No WiFi. Limited onsite parking.

The apartment is in an excellent location, a minute from the beach and cafes.  It is in need of refurbishment.  It was comfortable enough and could easily accommodate parents and 2 kids.  The toilet is in the bathroom which required some negotiation first thing in the morning. All the appliances we used worked fine and the TV was a large flat screen.  Most of the lights were dull.  The blinds were made of matting which let the light in ie not conducive for sleeping in. Linen, towels, toiletries were fine.

The apartment block has a lift.  At the price we paid, prefer others.

Prefer Others

Stayed in unit 5. Very warm welcome from Rob. Early check in was possible and there was even a complimentary transfer to the properly. Great location just 2 min walk from the beach.
Downside: The apartment has a revolting, musky smell. Aired for an entire afternoon and evening and used a bottle of airfreshener, but it remained. As it provoked nausiness and headache, i decided to leave after 1 day. Also cockroaches in the kitchen, walk- in wardrobe and bed room.

Bad smell

We needed a relaxing break, so where better. We chose this hotel because of a personal recommendation. We stayed in Unit 5 which is on the second floor (there was even a lift) and it faces the sea, this was important to us, because it means the afternoon sun does not make the room uncomfortable.

The apartment is only a stones throw from the beach and a very short stroll to all the best restaurants. 

I have read some other reviews of Tranquility which are less than flattering. We stayed there from  the 8th to 12th of February and found the unit to be very clean and quiet. The air conditioner did rattle a bit, but this was fixed as soon as we pointed it out.

We decided to take the obligatory trip to the barrier Reef and the management recommended a fantastic operator, the reefs we visited were full of colour and so so many fish.

All-in-all a very peaceful and relaxing break, just what we needed.

Short Trip to Palm Cove

On our arrival we were told the air con in main area wasn't working in our unit (5 ).Very disappointed as this what we paid for. Also the pool not in working order while there at least 6 days of our holiday. The exhaust fan didn't work over the stove in the kitchen yet would you be fined if set smoke alarm off. There was only 1 teaspoon on arrival, chipped crockery. Black mould growing in bathroom. Carpet so warn in one spot they covered it with a mat. Finally, lovely cockroaches in kitchen and other areas.
This unit may not be a 4 star rating but it didn't live up to it's 3 star or the money we paid for it. We were on holidays with family and really did not live up to standards. 
Will not be recommending this apartments or company!

Tranquility Chill at Palm Cove

Main amenities of the apartment

Location

Available rooms

Location

Description of the apartment

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment