Name: Emus Beach Resort & Backpackers
Address: 92 Pattison Street, Emu Park, Emu Park, Emu Park, 4710, Australia
Rating: 9

Smoke-free property

General

Non-smoking rooms

Family room

Rooms

Laundry

Luggage storage

Services and amenities

Vending machine

Meals

Airport transportation

Transfer

German

English

French

Languages Spoken

Tour assistance

Tourist services

Barbecue grill(s)

Recreation

Free parking

Parking

Swimming pool

Outdoor pool

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the resort

Room amenities

Fishermans Beach

Singing Ship

Ladies Beach

Emu Park Main Beach

Shelleys Beach

Rockhampton Airport

Emus Beach Resort & Backpackers

Emu Park

This place is definitely not as advertised clean friendly beach resort. Kitchen area and common rooms were filthy dirty. Dishes left in sink unwashed God knows for how long.  Cans and bottles left everywhere. Bathrooms and Laundry need a real good scrubbing. The place just needs a very good clean up inside and out. Aircon in our room didn't work.
I would advise to stay away from this one.

Filthy dirty

HAD TO CLEAN ROOM PRIOR TO STAYING 3 GARBAGE BAGS OF RUBBISH AND NEEDLES FOUND  !! BED BUGS IN THE BEDS ... LOUD YELLING AND POLICE CAME Barged into all the rooms yelling shut the f up infront to everyone. . Waiving a sledge hammer around.  . DISGUSTING PLACE.. owner was sleezy and I left early told him to keep the extra 4 nights I paid for and he abused me . DONT GO

Disgusting Dirty and poorly ran

I visited this ‘resort’ in February 2020 and was shocked at how basic it was for the price that I paid. Upon arrival, I was greeted by a dinner that consisted of a single slice of white bread and a burnt veggie burger. I had spent the whole day travelling and was promised a meal once I arrived - not sure I would refer to that as a ‘meal’. 

The owner himself was absolutely the worst part of this place and the main reason for this review. I arrived disabled and unable to walk due to a fractured ankle and on crutches. When I asked for help, I was told to ‘stop bothering’ him, that he ‘didn’t have time for me’ and lied to me about not being able to use the office phone as they ‘didn’t have one’ to call a doctor for my ankle. I am outraged as I had to pay double the amount to get a room that was suitable for my ankle with low level access. 

The kitchen facilities and social areas were substandard and very unclean, there was very little to do there and as a disabled person I felt helpless. 

Do not stay here!  

Desperately basic and atrocious owner 

This "resort" was advertised as "Emu's Beach Resort".  We booked, and when we arrived the sign said "Emu's Beach Resort & Backpackers"!  And there was a For Sale sign out front.  Should have walked away then, but we were committed.  The room had ONE fan, and no aircon.  There was a kettle but no cups, glasses, tea, coffee, etc.   The one large sliding door had an insect screen and a filthy curtain.  The other small windows had no screens and no blinds.  Very stifling atmosphere, nothing to recommend at all.  I wouls say avoid at all costs......

Do not go - very, VERY basic

I looked at this hostels trip advisor page to see if others had commented on the owner being the only let down of this hostel. It seems many others agree. 

He is rude and obnoxious to guests, and very disrespectful to his staff, such as slamming his glass down and just saying “another” to the girl behind the bar.

Shame because it’s good value with ok bedrooms and bathrooms, nice pool area etc. 

He’s just a real piece of work and should sort out his attitude.



The owner ruins it

Our room with ensuite, was comfortable and spacious. Yes the place is tired but hey fantastic value for the price. There is a good sized pool. Don't expect all the trimmings, like hair dryers, shampoos etc and bring your own tea and coffee etc. There is a bar fridge in the room. 
Premises has an open style kitchen but we didn't use it, choosing to eat out instead. 

BASIC AND COMFORTABLE

It is not the worst hostel I stayed at, it has a nice pool area but it could be a lot cleaner especially in the common kitchen. Also they have bed bugs in some of the rooms which is not the best. Overall I would not recommend it. 

Would not recommend

When I phoned the owner to ask if the kitchen is fully equipped, he said yes. The kitchen was a disgrace. There was only 6 coffee mugs and 3 tablespoons for guest of 10+ private rooms and a dorm. There was no tin opener and when I phoned the owner twice (which is suppose to be the emergency number as well) the Saturday evening, he didn't' answer or phoned back. Other guest just said there is no tin opener. Fortunately there was a restaurant opposite the street, so I took my kids there for supper, but ended up costing me $60 for a meal instead of $8. The tap in the kitchen sprayed all over, the stove was dirty. There were cockroaches in the kitchen and our bathroom. And an old piece of bread still left in our room and dirty pillow cases. But I can take all of this. What I can not take was the absolute rudeness of the owner. I forgot something at the resort and he was so disrespectful, rude and unwilling to help me. Compared to other places I've stayed before (and I stayed at a lot!), this guy's resort has so much potential, but his customer service is a disgrace and I would much rather stay again at the Beach hostel in Yeppoon. Next time I'll pay $15 more, and at least I would have a better experience somewhere else.

Rude owner, dirty and unequipped kitchen

We booked a package which included both the hostel stay and transfers to Great Keppel Island. The Island was stunning and had a "Fiji" feel, I’m amazed not more people are talking about this but it was so good to almost be the only ones on the island. We spent the day hiking, snorkelling with turtles and enjoying the incredible beaches. The guys at the hostel gave us loads of great recommendations of cool places on the island to check out.

The hostel itself has more of a hotel than a hostel feel and it was lovely to have single beds rather than bunks in the room! Very clean and has a great swimming pool and bar. Pauli (owner) and the team were amazing hosts and were there to answer any questions and made us feel at home. Would definitely recommend checking out this hidden gem! Thank you for a great stay :)

Loved this place!

I really would avoid this Hostel. Paul, the owner, is super unfriendly and even got violent against me. 
This Hostel is a licensed Hostel, so there is no BYO allowed. However, we had some drinks at the beach and some beers were left. Since I didn't want to leave them at the beach and litter the beach, I wanted to store them at the Hostel. When we got home at about 1 am, the owner already waited for us, as he didn't have anything better to do. He immediately ripped off the beer and pushed me very hard, before I even could explain the situation. 
To get violent that soon, especially against guests, is a complete no-go.

Emus Beach Resort & Backpackers

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