Name: The Robertson Hotel
Address: 1 Fountaindale Rd, Robertson, Robertson, Robertson, 2577, Australia
Rating: 7

Smoke-free property

Heating

Garden

Private check-in/check-out

Outdoor furniture

No elevators

Reception desk

General

Bridal suite

Non-smoking rooms

Family room

Rooms

Coffee/tea for guests

Breakfast

Meals

Free Wi-Fi

Internet

Hiking

Picnic area

Recreation

Parking

Swimming pool

Beach/pool towels

Pool and beach

Event facilities

Conference Hall

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Robertson Nature Reserve

Shellharbour Airport

The Robertson Hotel

Robertson

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Sadly, this was the worst high tea I’ve ever had.  The cucumber & mayo sandwich was heavy & partially defrosted, the pumpkin arancini ball was tasteless, the quiche very ordinary, the chicken pie was ok, the short crust tarts and cakes were soft and broke as we served them. The scones were lovely but the jam was thin and runny and the cream was a light brown colour with the consistency similar to whipped cream from a can.  The hotel is charming but completely misses the mark with their high tea. 

Worst high tea I’ve ever had.

No electric blankets or spare blankets in room. Staff came up to check heater was on. It wasn't. Gave me a new heater it didn't work either. Shower head kept kept flopping into the wall in both showers. I couldn't have a shower. Being woken up at 10pm by a very loud crashing noise continued the bad experience. It was staff throwing a large pile of bottles into a skip bin. Things got worse at breakfast with a toaster that didn't work and having to carry food through 3 rooms to get to the dining room. The list goes on but I won't. 

Don't put yourself through it!

Staying in such an interesting and historical building with friendly, attentive staff was something we will never forget. We could well have been guests in an Agatha Christie novel with all the various characters and scenarios. Spacious, comfy rooms and delightful cuisine were a bonus. Thank you.

A Novel Experience

We booked our room 6 months prior to the dates we wanted which were to celbrate our 40th wedding anniversary.
Our marrige was held at this venue in December 1983.
Our booking was cancelled by the hotel 3 weeks prior via email with no explanation.
Needless to say we were extremely disappointed with both the cancellation and the method of communication.
We would never recommend this venue for anyone because you cannot guarantee that your booking would be fulfilled even though the payment has to be made at the time of booking.

Extremely poor customer treatment 

Stayed here for the Xmas in july dinner and decided on booking the King deluxe as a treat.  After forking out well over $500 a couple for the experience it was extremely disappointing.  The room was so overrated yes a huge room with no kettle, an urn was outside on the landing with a bucket below it to catch the drips, a $2 kmart clothes hanger, bad odour in the bathroom, windows were broken.  Just really disappointing for the price!

The dinner was a disgrace felt like we had the leftovers from  the pensioners in the bus who came for lunch! Absolutely disgusting!

The best thing about the place was the harp player!  The staff were miserable and it showed.  Had to pay extra for breakfast which really should have been included in the price! Breakfast was cold and the room was freezing and on the verandah was freezing.  The fires were on it was pretty bad.  

To top it off I won the lucky door prize, still waiting for it!

Sorry so disappointing it was on our list for so long.  Wont be back seriously dont bother!

Disappointing

Not the best experience for vaue for money. Arrived at the hotel with bags had to walk up 3 flights of stairs without any help from staff.Room was old and stuffy hand basin was out of order toilet didn't flush well no air conditioning or a fan in the room luckily it wasn't a hot day. Noisy room boards creeking all night from people's movements,no kettle in the rooms to make a cuppa,no mini fridge, old uncomfortable beds.Car park was a challenge people have to park all over the place on side of track or in the surrounding gardens i parked in a make do car park down near the front entrance, more like a paddock. Next morning the gardener was doing the lawn whipper snippering  in front of my new white car and sprayed it with wet grass stuck all over the front of my car as well as stone chips.Rang up to explain what had happened to my car and that the gardener should be more aware,they said the manager will ring me back ? Still waiting I guess the care factor is none.

Not Happy

We booked over the phone while travelling. We paid and when we arrived we were shuffled to the 2nd floor with no lift and no offer to assist with luggage. We entered the room in the middle of summer to find no air conditioner, no fan on a 33 degree celcius day!! We opened the window and did our best. None of this was made apparent to us at the booking stage. The shared bathroom was in the advertising and was adequate enough. The beds were comfy and the room was clean , however dated.
We ventured down to dinner and ordered, we were the first patrons that night. My Rib fillet and seperate salad was apparently too hard as they served me Beef Cheek. When I said that it was the wrong meal to the waitress she said: "sorry about that" and went on her way. The bar manager asked if all was good and I explained about the meal and she said I will see what I can do!! She did nothing!!!
We continued on our trip and returned home to find 3 charges to my credit card, 1 for the room+1 for the meal and 1 for $135.70 for???? I called the Hotel and James said he would follow that up and let me know!!! NO call from anyone so I called 6 days later and they said that it showed that I had a Tab and that was the charge. I said I had no tab so they have decided to refund my $135.70 with no apology nor remorse. I wonder how many people check the small details. I will not stay again as the old world charm of this place is outweighed by the sheer rip off attempt that occured with no apology. When I asked the last guy his name he said: "your speaking with the Robertson Hotel" ! Gutless and dishonest, seems a shame that the service does not reflect the Hotel. You can call me if you like to verify all!!!

Very ordinary all around

What a grand old dame this massive 1920s hotel is. The public rooms are very impressive and the staff are helpful. The bedrooms and plumbing are ….original in condition. Very comfy queen bed in our room, tv and old corner sink. No kettle, hairdryer, fridge, mirror or wardrobe. You can make a cuppa in the dining room though. ( just check the date on the milk!) Lovely meals - continental breakfast and dinner were very tasty.  This place could gobble a million dollars in sprucing it up, but on the whole we loved our 3 nights there. It has character. Massive grounds. Quite delightful! 

Downtown Abbey meets YHA

Not our first time visiting here - we love our little home away from home that we call The Robertson Hotel and were very excited about their NYE event!

As always - such a magical stay and experience. Such a classy yet wholesome place. 
The ball was divine. AMAZING food and so much of it! Yummy cocktails and the live jazz band was just gorgeous.

They never disappoint! One of our favourite little places to visit and the staff are always so beautiful.

The Robertson NYE Ball!

Girls weekend away
Open fires 
Top notch dinner 
Beef cheeks were amazing 
The best mash potatoes I've ever had 
Super fresh oysters
The only let down was the very unhelpful front desk man he was a little rude. 
Other wise It was great 

We might be back

The Robertson Hotel

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Paid on the spot

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