Name: Down Under Hostels - Surfers Paradise
Address: 76 Appel Street, Gold Coast, Gold Coast, Gold Coast, 4217, Australia
Rating: 7

Air conditioning

Smoking areas

Smoke-free property

Heating

Ticket assistance

Television in lobby

No elevators

Reception desk

General

Non-smoking rooms

Room service

Locker

Rooms

Laundry

Luggage storage

Services and amenities

Common kitchen

Snack bar

Vending machine

Microwave oven

Meals

Free Wi-Fi

Internet

English

French

Languages Spoken

Tour assistance

Tourist services

Billiards

Recreation

Playroom

Kids

Pets Not Allowed

Pets

Location

At the hostel

Jet Flight Simulator

Surfers Paradise Tenpin

Surfers Paradise Beach

SkyPoint Climb

endota spa

LAN SPA

QDeck

Surfers Paradise Mini Golf

Budds Beach

Capri on Via Roma

Gold Coast Airport

Murwillumbah Airfield

Down Under Hostels - Surfers Paradise

Gold Coast

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Throughout my two years of going to places on my own and staying in the most basic (and sometimes grubby) hostels ever, this hostel is modern and the best. The bathrooms look nice, they have free laundry and have mac computers upstairs. 

Best hostel I’ve been to!

This was our favourite hostel in Australia. It was very clean and spacious. We all got double beds. It's very social, but people leave for nights out early so you can get a good night's sleep. The staff are very welcoming, and very easy on the eye if I may say so myself ;)

Best staff EVER

I really enjoyed my stay here! The staff are all great, rooms are big and the communal areas are great. The TV room has a huge screen, lots of films, settees and computers. Perfect for hangover days! The bar area is good - no alcohol sold so it’s BYOB which is good for the budget. Lots of drinking games etc too. Breakfast was lovely - toast, eggs and beans and a proper cup of tea! Just what I needed. Great location too - very close to the beach and bars/restaurants. Would recommend!

Great stay!

We stayed for one night. The staff were friendly. That’s about it. 
The rooms felt cramped and were a mess, mostly due to other roommates having their stuff lying everywhere. The blinds were rusty and falling apart and the ceilings were old and mouldy. We were beside an exit to the back of the building that seemed to have people hanging around it all night making noise. The hallways smell, the walls and floors are stained with who knows what. There is 2 plug sockets for the entire room (12 people in our room) The shared bathrooms were actually ok. Clean for the most part. Not sure how I feel about 1 towel for everyone to dry their hands on though. Our night was made even better by someone throwing up in our room. This was dealt with quickly by staff, however they bickered about who should be dealing with it while standing in the middle of our room. If you’re coming to Surfers Paradise, id book elsewhere. 

Meh.. 

1.- The chek-in is from 2:00 p.m. to 00:00 a.m., upon arrival the reception was closed because it works until 10:00 p.m. if you arrive after the hour you must ring a bell.  Our income was at 10:00 p.m. and in a very bad way.
 2 .- The breakfast are 2 pretty good options which do not offer tea, coffee or juice because they do not have enough glasses or cups.
 3.-Area of ​​dirty bathrooms, hairs in the showers, towels to dry hands stained with chlorine.  Washers and dryers are not enough for the number of people.
 4.- Each room has an access code which is known to all personnel who enter and no leave the room when they feel like it.
 5.-They have no rules of schedules, all night in and out of your room people slamming doors without respecting those who try to sleep.
 6.-Large kitchen areas, but full food refrigerators and lockers there is no room for anything, there is no cleaning for forgotten things.
 7.- On the last day of our stay they had a party for what people entered and left the room slamming and to finish one of the receptionists sleeping with a passenger.  Leave enough to say.
 Horrible stay, I do not recommend this hostel to anyone.

Horrible stay!! 

Worst accommodation I have ever stayed in, and probably the most expensive hostel I have ever stayed in. 

Hands down the worst thing about this place is the staff, from the moment we arrived we did not feel welcome. We arrived late so checked in ourselves, we went down the next morning to pay and was greeted with terrible customer service, the woman didn't want to be there or even look at us / talk to us, felt incredibly awkward asking where breakfast was. 

Every hostel I have ever been in before the staff tell you were things are, how the place works etc. Here you had to find out yourself because no one wanted to help or sempt unwilling or put out when you did ask. 

The staff was a big clique of drinking friends, we stayed for 4 nights and every night we were awoken to drunken screams and laughter with banging on doors and walls etc.

There was another man sleeping in our dorm who was complaining about how he has used the hostel times before and if anyone was making noise at night, the night manager would put a stop to it, he was rightfully irratated at the nights of interrupted sleep. 

When we went for breakfast the staff (not all to be fair) we're lounging about laying on sofas talking about their night, who slept with who, who did this etc. Not the sort of conversations you want to listen to when you're having breakfast. We had to move elsewhere to eat because we didn't feel comfortable.  

One morning there was one guy (staff member) taking up a 3 seat sofa, playing YouTube videos on his phone while others were struggling to find somewhere to sit, did not come as a shock when I found out he was working there too. 

We ended up skipping the breakfast on the last day because we had enough of it.

They didn't seem bothered about laying across a full sofa when other guests didn't have anywhere to sit.

We felt like we couldn't complain to anyone cause the only people we saw working were the young travellers. 

We made the effort to share the common areas often but ended up avoiding them because of how we felt.

I saw many new people use the common room on their first day then confide to their dorms after that. 

The kitchen and bathroom facilities are great IF they got respected properly, the hostel has signs up for $20 fee for not washing, cleaning, putting away pots, it seemed that only a few people followed this rule. I saw many workers put their dishes in sink with dirty old water and walk away. Which of course this attracted unwanted bugs. Yes I know bugs can't be helped in Aus, but the amount of them was purely due to the unlimited leftover food they had access to.

The rooms were boiling in the night due to no fan/aircon

I understand this is something that happens in Hostels, its just part of the experience but I have never seen it as bad as it got here. 

I made the mistake of getting a drink of water at night without my shoes or socks on and stood in enough food for a midnight snack. 

I have stayed in Hostels all over Europe, Asia, New Zealand and Australia and never had an experience like this, we would never return and would recommend others to really think about whether they would want to stay here. 

Please note, that this hostel is like a party hostel, which is why we chose it because usually that means the atmosphere is incredible. I feel like the atmosphere is only good here if the popular staff members allow you to join their clique. We felt like we were the new weird kids at a rough secondary school. There was definitely other guests that felt this way too. 

The only positive I have about this place is the location, its in a great place minutes or seconds from everything you need.

Worst hostel I have stayed in

I booked with a friend 4 nights in a room for only 6 women, they send me an e-mail on the day of our arrival, a few hours before telling me that they have no place except in a mixed dormitory, or in a female one but we should have changed  room every day.  Upon our arrival my blanket is dirty with the scabs, on the pillow of my friend we find a white substance, the bathroom in very bad condition.  The worst hostel I've ever been to.  We paid for a female dorm and they made us stay in a mixed one, we decide to leave and they didn't refund us anything.

Bad hostel ever

I’m not sure where to begin....

1. The rooms are disgusting, there was peoples stuff everywhere like they all live there. There were tissues and used ear plugs on the floor of the room along with all of the other peoples stuff. I nearly fell over so many times where people just leave stuff in the middle of the room and the carpets were in even. 

2. Beds were uncomfortable springy and there were no blinds on half the windows and the ones with blinds didn’t work anyway. 

3. Very strange vibe everyone seems to work there and are not friendly at all. 

The worst of all... 

4. The room was over booked and someone tried to take our beds. The staff completely deny the room was over booked- they clearly can’t count as there were 12 beds but 13 people in the room. They tried to say that someone still knew the code to the room and was a previous guest and came in after a night out. 
Which a- his stuff was still all in the room on check in and there weren’t enough beds to go around. 
And b- this is still not good enough and should not be aloud to happen. 

It’s a shame because the common areas and kitchen (although smells like something died in it) are all very pleasant and with the right management of the hostel it could have been a much more pleasant stay. 

We were only offered to move rooms when checking out early. And when asking to get our money back after the first night when all the bed drama happened we just got a flat no. And no offer to move rooms. 

On the whole don’t stay here. It’s the worst hostel I’ve ever stayed in. And I wouldn’t stay here again if someone paid me.

Don’t stay here!!!

This place was disappointing. 

Firstly, the layout of this place *seems* nice until you consider the realities of having many of the rooms directly connected to the living room. Noise is one issue. 11pm is supposed to be when the living room "closes" but one night I was there some lads were watching football into the wee hours and the other night had Jumanji playing loudly past midnight. Weirdly enough, smell is another issue. The kitchen opens up into the living room and the smells in my room varied from meal to meal.

The washroom situation feels awkward, with some showers in the laundry room. The temperature of the shower water varied dramatically throughout showering, which made it difficult to take a quick shower. It didn't seem like there were enough sinks, either, and one of the sinks was out of soap for most of a day. The hand towels look either dirty or bleach stained.

The room I was staying in had windows, but was pretty bare besides the beds. No mirror. No hooks to hang towels or maybe togs. And the mattresses are like some kind of joke. The beds have no sheet, only a duvet. I found the duvet to be too hot, but it was slightly too chilly to sleep without anything over me, so I just sweat in my sleep a bit. 

The staff is awful! I'm not sure whether they pay anyone on staff, as many of them appear to be doing work for stay. They don't know what they're doing! I talked to staff like three times and all three times I got some answer about asking the manager. One guy at the front desk even answered that he didn't really work the desk and he had no idea how to do the job. The staff seemed to ignore some of the rules, for example, one member of staff was eating in front of a sign telling people not to eat there. 

Staff also kept walking into the room to try to drag people on bar crawls, which is frankly just annoying. One time it was a male staff member who barely knocked on the female dorm door, opening the door pretty much as he knocked. 

One of their big sells is free WiFi, but the WiFi only worked in the cafe when I got there. It started working in other areas eventually, but the internet dropped pretty regularly. It also wasn't particularly fast. When notified that the WiFi wasn't working, staff wasn't helpful and said they'd have to ask the manager when he/she arrived. 

I'd give stars for the other free stuff, but I didn't partake in either breakfast or laundry. Kitchen seemed alright. 

Also, while this isn't the hostel's fault, it may be worth knowing that at the time of this post (April '19), there's loud construction or work of some sort going on outside. I had a lot of trouble sleeping in due to all the noise.

Oh and the printer was broken.

Over promised, under delivered

This hostel is mostly workers for accommodation who are rude, unsociable to people that aren’t in their group and so loud at night screaming and shouting. If you want sleep don’t stay here as I was woken up multiple times by drunk people outside the door kicking and shouting. The staff play music loudly and sit in big groups, makes you feel uncomfortable to walk into the party room and lounge so I stayed in my room. The blinds in my room were filthy. It’s such a shame about the staff as the bathrooms and kitchen were so modern and nice. Although I saw 3 small cockroaches in the kitchen which isn’t down to bad hygiene as the kitchen was always clean. Even though it’s a nice hostel, I wouldn’t stay here again purely because it has been taken over by workers for accom. I didn’t have a conversation for 2 days because no one is willing to talk or respond. 

Down Under Hostels - Surfers Paradise

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General

Rooms

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