Name: Manly's Hidden Gem
Address: 5 Smith Street, Sydney, Sydney, Sydney, 2095, Australia
Rating: 7

Air conditioning

Elevator/lift

Smoking areas

Currency exchange

Smoke-free property

Heating

Security guard

Ticket assistance

Express check-in/check-out

Garden

Outdoor furniture

General

Non-smoking rooms

Fridge

Family room

Hairdryer

Wardrobe/Closet

Linens

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Laundry

Luggage storage

Iron

Services and amenities

Kitchen

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

Spanish

German

English

Italian

French

Languages Spoken

Tour assistance

Tourist services

Library

Recreation

Beach/pool towels

Pool and beach

Golf сourse (within 3 km)

Sports

Family/Kid Friendly

Kids

Pets allowed

Pets

Temperature control for staff

Extra decontamination measures

Temperature control for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Manly

North Steyne Beach

North Harbour Aquatic Reserve

Queenscliff Beach

Manly Beach

The Corso

OZBobbles

South Steyne Beach

East Manly Cove Beach

Pavilion Reserve

Fairy Bower Beach

Harbord Beach

Sydney Harbour National Park

Sydney Harbour Bridge

Sydney Opera House

Royal Botanic Gardens

Bondi Beach

Hyde Park

Sydney Aquarium

Wildlife Sydney

Darling Harbour

Sydney Kingsford Smith Airport

Manly's Hidden Gem

Sydney

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We walked into our supposed deluxe room to find a stained and dirty bedspread, a tiny table shoved in the corner with 2 hard seats, a dirty, soiled lounge that looked like it was about 20 years old and obviously well worn.  There is no way that this was a deluxe room.  As I was unable to leave my room because of injury, I couldn't bear the thought of staying for 4 days in this dark, dank room which is overstated, overrated and overpriced.  They need to get real and pick up their act and have some pride in their facilities.   We left immediately and booked alternative accommodation.

Deluxe room - what a joke - false advertising

A cute e unique accommodation within walking distance of the beach. It has rooms, a lodge and pet friendly accommodation. We had another couple with us and a dog. One unit was no bigger than a dog box with little catering facilities and the TV would not work.  The other was nice, but the size of a cabin in a caravan park. It was fitted out well with stove/oven, fridge and microwave. Given all of this the cost was expensive but it was Christmas. We arrived but no one was in attendance but arrived some twenty minutes later in response to a call. The receptionist was not sure if we had been charged for the dog so I had to show her the invoice. As a couple I would stay here again

Christmas Stay

Customer service severely lacking. The lady who I believe to be the owner answered a personal phone call during checking us in, without acknowledgement or asking if it was ok to do so. 
After checking in and paying the hold deposit we were told how to get to the room with no offer of assistance with bags etc. 
There is no parking available. It is all 2hr on street parking and the street is generally full. A lady that lived across the road left and let us have her park. Need to pay for a permit for the day or move your car every 2hrs. 
The website boasts of 12ft high ceilings however the room we stayed in the bed was directly under a slanted roof. I'm 5'8 and my feet hung off the bed, believe the beds to be kids singles. 
Also a shared bathroom with the other tenants. Felt more like a backpackers than a lodge.
Were booked in for 2 nights and did not bother staying the 2nd. 
Other than all this, was quite clean.

Book elsewhere

The Outback Lodge is clean, in a great location to Manly central, quiet and good valve. The service is five star. Mark was on deck during my stay and his care and follow up made my stay comfortable and welcoming.

Service wither the extra mile

Lovely people working here. They were so nice. lovely location in manly. After living in hostels for a long time this was so nice. Would definitely stay here again. Room was a little small but very nice and clean. 

Lovely 

Well where do I start.  Mattress protector was stained and sheets could do with a better wash.  Couch in lounge was very low and quite uncomfottable. My husband is tall and had trouble getting out of it. I did too and I am of average height.  Place smelt of damp especially bedroom. Some   Kitchen cupboards were swelled due to water spillage and oven needed a good clean as when I turned it on to use it smoke came out due to fat burning..  could not close bathroom door so no privacy when on toilet.  Shower walls were mouldy, and frame was rusted in parts.  Taps were stiff and did not work properly.
So,  very unsatisfactory and not a pleasant stay.  Being close to beach was it’s only saving grace.
We did stay in a room here last year which was a little better.  It only had a kitchenette though but bathroom was tiny.

Unsatisfactory

Absolutely disgusted in the customer service we received from the man working in reception, rude and not helpful at all as if it was a pain to assist in simple requests. Then when checking out no acknowledgement whatsoever not even a simple “Thankyou for staying with us” or even a bye. Would not recommend this stay at all wish we would have booked elsewhere.

Rude and unhelpful staff member

My fiance and I stayed here for 3 nights as it is reasonably priced for Manly and in a great location near the beach. Everywhere else we have stayed in Aus we received a friendly reception and great customer service. Here is not the case! A man greeted us who instantly looked like he was annoyed by our presence, hardly said a word, showed us to our room in haste and then practically ran out before we could ask any questions. 
I noticed that the cleanliness was poor, particularly in the bathroom where there was hair and dirt on the floor. There were also marks on the sheets and the cups and plates and cupboards were not clean. The shower (which was tiny) had a door that did not slide properly and we could not close. We paid for an executive apartment so this was not acceptable. Upon mentioning this to the same man the next morning, he stormed off to our room with me practically running behind him, went straight to the bathroom and "fixed" the door after an evident struggle. He then had the audacity to tell me I had to be careful with it rather than apologising for it! He then looked at the floor and said he couldn't see what I meant about the dirt. I literally moved it with my sandal in front of him. He said the tiles are old so look dirty??? Then stormed out again without another word.

If you want to stay somewhere with appalling customer service where you're made to feel a nuisance for even being alive, stay here. 

Such a shame as it was a lovely style of room (if only it was properly cleaned) and in a great location. But people should not be running the place who clearly hate dealing with customers. Pretty shocking.

Manly's Hidden Gem

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