Name: Palace Hotel Mortlake
Address: 62 Tennyson Rd, Sydney, Sydney, Sydney, 2137, Australia
Rating: 7

Smoking areas

No elevators

Reception desk

General

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Sydney Aquarium

Wildlife Sydney

Darling Harbour

Sydney Harbour Bridge

Sydney Opera House

Hyde Park

Royal Botanic Gardens

Sydney (Kingsford Smith) Airport

Bondi Beach

Sydney Harbour National Park

Manly Beach

Palace Hotel Mortlake

Sydney

Convenient location to Quodos stadium. Room quiet at night. Only two good points. Staff friendly enough on check in but my husband is 73 not lift and though as we were taken to the room someone might of offered a hand with bags or bag....  The bathroom needs a good clean, on the floor round the toilet and under the basin looks like its' not been done for some time.  Thie most awful thing was the bed..... I noted no mattress protector, and did not have a good feeling about the mattress, but chose not to look... (wouldn't have slept in that bed if I had....)  But I looked in the morning before checking out...... Old and awfully stained.... Really ? Could not recommend.

Terrifying mattress....!

I have visited this hotel on previous occasions & found the food OK but have noticed that recently the quality of the food has deteriorated & is very poor at present.
I had lunch with a friend today & both the meals were extremely poor.
My friends chicken schnitzel was very small and dry & I would rate the crab cakes that I had as the worst meal I have ever had.
They had excessive hard crumb & the so called crab meat was horrible to the point that I I could not eat them.
I told the chef but he did not seem to care.

Terrible meals

Went  there on Wednesday 24th march 2021 in a party of 8 men. Drinks in the bar before and after our meal was great but the staff in the restaurant were nothing but rude and argumentative. Firstly it was a problem to put 8 orders on on table number and each person was given a separate number. Meals arrived in 2 lots of four 10 minutes apart. had to wait or let meal go cold, luckily I ordered a salad. The last 2 meals served were supposed to be the special of the day Corned Beef but the waitress had 1 C/Beef and 1 Irish Stew. We informed her of the mistake and she stood and argued that's what we ordered. Then went away and returned with the Kitchen Ticket, waiving it in our face saying that's what you ordered and that's what you get, I'm busy. The majority of the meals were good but the corned beef and Banga's and mash were ordinary and dry. We also complained about the smell of smoke coming in from outside but then realised a man at another table was Vaping inside the restaurant. Wont go here again.

Kitchen Staff with Terrible Attitude

Came here to watch a game. Ended up sitting out the back in the semi open dining area. The key takeaway was a very grumpy waitress, who looked like she didn’t want to be there. It was a bit off mourning.Interesting watching her interact with customers. There was also a very impatient young woman at the front bar. Not an amazing range of beer - very mass market. Food we got was average, plus observed others nearby - steak and burger in particular looked tough. 

average 

As an adult, I came with my friend who is under 18 to have lunch, she remained in the outdoor seating area and tried to order food but was turned down as she was not with a ‘responsible adult’. Apparently you turn 18 and are not considered ‘responsible’ so please what is considered responsible? The issue is that I have come here plenty of times before with underage people and I was underage myself once, and I was able to eat considering I was not in the bar area. So I think the management here should ensure everyone is doing their job because clearly some people aren’t, considering I’ve been allowed to eat plenty of times before yet all of a sudden it’s an issue. Ps. Concord hotel is better :)

What a joke

Eating food there in the outdoor restaurant My wife and kids had to breathe in Cigarette smoke from smokers in the beer garden downstairs. A health hazard.

Beer garden not suitable for kids. Too many hazards for kids.

Staff are friendly.

Not for non smokers

This hotels restaurant could be so much better
Great venue let down firstly by the grumpy lady on arrival who shows so much indiferance and needs to learn how to smile 
The decor in the restaurant needs a make over 
The food was pretty boring and could do with a little more imagination and seasoning

Such a shame

Being a local of Mortlake, we go to the palace often. Made a booking for Father’s Day and an older grumpy lady said we didn’t have a booking and was quite rude and abrupt and basically blamed the incompetent staff issue as our problem instead of apologising for the error. Won’t be returning due to this issue

Terrible staff

Average older Pub accommodation, nothing remarkable but fairly clean. The pub itself is busy and fairly noisy but the service is good and there is an excellent selection of beers on tap. We relocated to the new dining area where it was a lot quieter and stayed for dinner. The food is ok without being anything special but I must comment that it was the first time that I have ever ordered a steak and received just that, a steak, without another item on the plate. It looked absurd and in my opinion it is absurd. My wife ordered a snitzel and it was a decent meal, my tip, don't order a steak.

Fairly Clean Rooms.

Being local to this pub, we often head up here after work and more so on Friday nights. They have recently extended the dining area so it is always pretty easy to get a table there now. The menu is quite large however gets a bit monotonous after a few months. Overall, a great friendly pub.

Palace Hotel Mortlake

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