Name: Lagoon Lodge
Address: Resort Drive Hamilton Island,Resort Drive, Whitsundays, Whitsundays, Whitsundays, 4803, Australia
Rating: 8

Air conditioning

Elevator/lift

Smoke-free property

Garden

Terrace

All Spaces Non-Smoking (public and private)

General

Restaurant

Snack bar

Poolside bar

Meals

Internet access

Internet

Airport transportation

Transfer

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Picnic area

Recreation

Free parking

Parking

Outdoor pool

Pool and beach

Fitness facilities

Sports

Beauty services

Beauty and wellness

Location

At the hotel

Catseye Beach

Hamilton Island Bowling Alley

Spa Wumurdaylin

WILD LIFE Hamilton Island

Coral Cove

Hamilton Island Airport

Point Henning Pavilion

Passage Peak

Escape Beach

Hayman Island

Whitsunday Coast Airport

Lagoon Lodge

Whitsundays

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Lagoon Lodge 007 is comfortable enough. We stayed with our young family of five for a week over apr/may  2024. Aspects of the unit are a little dated and could use some TLC, but no major issues in regards to the unit itself during our stay. Some coffee pods for the pod machine and maybe some milk on arrival could be good touches. 

BUT note: each unit in the complex is individually owned so do your research on the property management. We booked Lagoon Lodge 007 with Hamilton Island Holiday Homes. It saddens me to say that our experience with Hamilton Island Holiday Homes tainted our family holiday that we had been so looking forward to.

We were notified 5 days before our stay that there would be drilling operations into the roof and floor of the room next door to us. Now instead of offering to accommodate us in some way (for example, I have read of other property management teams offering day outings to their clientele affected by similar works) we were simply reminded that because units in the complex were individually owned, there was nothing they could do as they had no authority over the works. After we expressed our immense frustration we were offered a 10% discount on our stay, but it was disappointing to have to complain before anything was offered our way. And frankly, I can't believe we were not relocated as I believe this could have been possible in april/may outside of school holiday time.

During our stay, we got way more than we bargained for. In addition to works next door, there were also jackhammering operations in the unit directly above us. When we contacted Hamilton Island Holiday Homes, they had no awareness of these works. On one day when my husband contacted them because the works were so loud, they did not pick up our call and routinely took several hours to respond via an email. Our 2 year old was trying to nap while the noise level was averaging 85db, peaking at over 100db. The apartment was essentially a construction site, and I can't believe that it is even legal to charge for something that clearly is not safe to be in, or that hearing protection was not offered. On another day, we came back from a half day boat trip unable to replenish our drink bottles because we had no cold water to the apartment. Again, Hamilton Island Holiday Homes were not aware that this would be occuring. On this occasion (and others) they said they would follow up on the issue and advise us on updates, which rarely occurred.

Overall, very disappointed with the communication and customer service from Hamilton Island Holiday Homes during our family vacation. The line "that there is nothing they can do" in this situation is just not acceptable, and I have no doubt that substantially more could have been done to make the stay for our young family of five far more comfortable and worthy of the money we spent.

Lagoon Loage 007 - room comfortable enough but be wary of service from Hamilton Island Holiday Homes

Absolutely fantastic! Conveniently located, clean, quiet and has all mod cons. The view is fantastic. Only downside is there is no door on the main ensuite, however it is tucked away so not a major deal. We’ve had a magical stay and will be back next year!

Lagoon Lodge 208

Hamorent was fabulous.  We stayed in Lagoon 206, in May 2023 , which was managed by Hamorent. The apartments are all privately owned, with different management, so choose carefully.
Hamorent ( Mary- the manager, Kim, Lorri and Cord) were all exceptional. Our stay was greatly disrupted by renovations downstairs (rm 106), directly below us. For example, there was persistent jackhammering, and vibrations in to the unit, so we had to leave the unit each day between 9am - 3.30pm as we couldn’t hear ourselves speak. That was such a pity, as the Unit had a beautiful outlook, and was lovely. 
The response from Hamorent was exceptional.  Although they couldn’t stop the work, the showered us with kindness, and provided a couple of outings to get us out of the unit. Very kind and thoughtful of them.
If you are thinking of staying at Lagoon Lodge, try any apartment managed by the wonderful people at Hamorent.  You won’t be disappointed.

Disaster averted by Hamorent

We stayed in Lagoon Lodge no.02.

The check in and check out procedure, and communication before and during the stay were all top notch. 
The apartment is spacious and in an excellent location, ground floor and minutes stroll to Catseye Beach, with its own pool. 

The images online are accurate and do it justice. The kitchen is well set up for utensils and more than enough instant coffee and tea bags.

 The beds are comfortable, but the secondary en suite has a broken shower arm that constantly droops and could do with attention. 

The TVs are cheap and you might want to pack a HDMI cable to connect your media. Yes, I'm both picky, and an Airbnb Superhost, so I found it weird that $750 per night accommodation wouldn't have enough dish washing liquid (four small packs) or dishwasher tabs (4), or toilet rolls (4) or washing satchels (3) for three people staying 7 nights.

When I was asked about top ups I was directed to the IGA. The last thing guests should be doing in a $5000 a week stay is having to buy their own cleaning products - skimping on a max $20 spend by the host is one of those things that separates a five star holiday from a four star one.

Great spot, lovely apartment with a few rough edges 

This apartment is listed as a luxury apartment …. It’s far from it . No mattresses protectors , pillow protectors or valances on mattresses . All furniture is tired and worn . Broken drawers in second bedroom . Tv in master not straight as the owners haven’t been bothered to buy an extension cord . Kitchen ware is all very old and worn . The couch is old and dirty . Door lock doesn’t work properly . Buggy supplied doesn’t have a front rain shield so you get drenched . Stay elsewhere ….. this apartment needs a major overhaul .

Lagoon Lodge 203 don’t bother

Stayed through Hamilton Holiday Homes and came with buggy. Couldn't fault the accommodation. Bathroom outdated but super clean. Apartment was spacious with lovely furnishing and great kitchen with quality appliances. Beds super comfy and the view amazing. Will definitely book again. Service from the Hamilton Holiday homes office was lovely. Quiet on the island currently so were able to check in at 11 and check out at 2. 
Can't wait to return!

i have stayed at lagoon lodge on many occasions and the apartment 104 is simply the best. fully equipped kitchen. lots of toys for the children. beautiful decor, as well a a buggy. a must to get around the island, to explore every nook and cranny. there is a shuttle service free to the harbour/marina side of the island.
I am addicted to Hamilton Island

Lagoon lodge, wonderful

A beautiful view greets you as soon as you walk in the apartment. We had a top level corner apartment. Well appointed, comfortable, spacious. Laundry needs attention- mould evident, strong smell. 
Buggy included - big bonus! Thoroughly enjoyed our stay and will be back. 

The best Family holiday 

Huge apartment!! 2 bedrooms, main is massive with ensuite and like a powder room area. Kitchen is awesome - one of the best - we had family in 2 other rooms and the configuration of their kitchens wasn’t as good or as big.

Spectacular view - though perhaps don’t get around in the nude with the curtains/sliding glass doors opened, as anyone and everyone walks right past as the grasses area that your patio leads onto is public space :)

I’d give the showers a 6 out of 10 - great pressure, though the head is low so if you’re tall you have to bend/kneel to wash your hair. Great water temps too!

These lodges are great value because they come with a buggy rather than you having to hire one.

Tip - if you think you have no cutlery, check the dishwasher!


Lagoon Lodge 003

We are the travelling companions of Dougal from London and can confirm the lodge apartment number was 007 as this was omitted from 21/11/18. We can also confirm what has been written previously. Please also find missing pictures. 

Lagoon Lodge

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