Name: Jugend-und Familiengstehaus Klagenfurt
Address: Neckheimgasse 6 9020 Klagenfurt,Neckheimgasse, Klagenfurt am Woerthersee, Klagenfurt am Woerthersee, Klagenfurt am Woerthersee, 9020, Austria
Rating: 8

Smoke-free property

Heating

Newspapers

All Spaces Non-Smoking (public and private)

Outdoor furniture

General

Family room

Rooms

Accessibility features

Accessibility

Luggage storage

Services and amenities

Vending machine

Packed Lunches

Meals

Free Wi-Fi

Internet

German

English

Italian

Languages Spoken

Hiking

Recreation

Free parking

Parking

Meeting and presentation facilities

Business

Cycling

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Happ's Reptilienzoo

Minimundus

University of Klagenfurt

Botanical Garden

Schillerpark

Goethepark

Stadttheater

Landhaus

Stadtgalerie

Neuer Platz

Alter Platz

Klagenfurt Cathedral

Museum of Modern Art

Landesmuseum

Robert-Musil Museum

Klagenfurt Airport

Ossiachersee

Faakersee

Gerlitzen

Schloss Landskron

Finkenstein Castle

Congress Center Villach

Fahrzeugmuseum

Hauptplatz

Kaernten Therme

Ljubljana Joze Pucnik Airport

GR- Ljubljana Exhibition and Convention Centre

Ljubljana Zoo

Tivoli Castle

National Gallery of Slovenia

Metelkova

Ljubljana Opera House

National Museum of Slovenia

Trg Republike

Preseren Square

Dragon Bridge

Triple Bridge

St. Nicholas Cathedral

Congress Square

Town Square

Ljubljana Town Hall

University of Ljubljana

Ljubljana Castle

New Market

Jugend-und Familiengstehaus Klagenfurt

Klagenfurt am Woerthersee

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

1. Review
2. Hotel reply with my rectification of the facts

Masters of deception

1.
· Breakfast decent. Location ok. Receptonists helpful. Bathroom, bedroom overall clean.
 · I searched for a double room with child, I found it for 70,- € per night we were amazed!
Child policy: children are welcome … (no specifications so we try to get in touch with the property). From Friday afternoon to Monday morning the booking office is closed therefore in lack of further specifications we book the room specifying the fact that in case any charge concerning breakfast for my daughter would have been due we would have paid with no problem (we did not need any extra bed or cot + in booking it was specified by the property that they provide no extra bed).
Within 30 min we receive the communication of an extra charge of 31,50 for the 3rd person occupancy for guests older than 3 years (well my daughter turned 3 last march).
Conclusion:
1. no extra bed
2. + 31,50 € per day for a 3 years old child
3. I was given a smoking room where under my preferences I have "non-smoking room" preference flagged for every property I book
4. the duvet and pillow I was given for my daughter smelled heavily of smoke because it was simply shifted from the 1st room to the new one I was assigned
5. I requested a double bed and with no extra bed we had 2 single bed pushed together with the bed structure in between the beds
6. the room featured a sofa bed that was left closed
7. the sofa bed was heavily dirty with footprints on it
8. at breakfast you had to clear the table yourself.
Well the room itself was decent and clean (except the sofa bed of course) nonetheless it is a real fraud and booking.com helped on this not doing anything to rectify the situation.
Thank you, thank you for all your unclear, misleading and faulty information, unfair and fraudulent pricing strategy on guests’ shoulders.
See you never again!!

2. Structure reply (in brakets our experience and replies to the real TRUTH told by the Management, attached some pictures for your personal amusement):

Dear Family,
thank you very much for taking time to share your experience with us.

All we can say is that you got all informations in advance (actually no children age is stated as well as no supplement amount is specified on booking.com therefore NO, we DID NOT know it in advance), you knew that we would charge € 31,50,- for three persons instead of € 35,- for two persons (yes, only after reservation). You were able to cancel the booking via booking.com too if the new offer wasn’t that what you expected (yes, paying the penalty in full as we were over cancellation policy deadline, thank you for giving the choice to cancel).

You wrote us that you have a 3 year old child with you which will stay in your bed. We informed you that in our house children UNDER 3 years are free of charge (it was not mentioned on booking.com where all the information should be available BEFORE booking NOT AFTER dear Staff), so that the new price would be 31,50 per person/night. 

You wrote us that “if children do an extra cost, you don’t expect to be able to book a double room”. On booking.com we do not have only doublerooms (that is my personal choice and anyway your reply in no way refutes my statement), we have fourbedrooms as well (paying more than 200,- € for a room I would choose a real hotel thank you!). 

At your arrival date we were only booked out with our dormitories (therefore you assume I could choose a room were I could pay for a more comfortable room with several separate beds for more than 200,- €, thank you. By the way I was not offered for an upgrade under an additional payment and honestly I was relly not willing it!).

We do not have “smoker rooms” or “non smoker rooms” in our house, smoking is forbidden in the whole house (nonetheless the first room I was assinged smelled like an ashtray in a non smoking property).

We are sorry that the bed wasn’t that what you expected (more than not as I expected it was not what I booked, specifically requested and overpaid for). In our comfort rooms we don’t have any single beds pushed together (see pictures and judge yourselves, they are maybe speaking of another place).

No guest has to clear his breakfast table by himelf (there was a sign in the room and there was a procession of people cleaning their table bringing their stuff to the kitchen), our employees do that (happy to believe what you want and say the same but I usually do not do that just for my personal pleasure unless for the fact to politely respect house rules and to feel free to write what I experienced as I think I paid enough for this right).

We gave you in advance all informations with the new price (and being outside your cancellation policy you made sure to give me the chance to cancel with charge OR in case you thought to allow me to do that free of charge you made sure not to tell it, of course I can post the whole conversation even on other review sites if this is what you wish). 

At check out our employee asked if everything was okay, you only told her that you will write it on booking. (I am ending only saying that as it did not matter to you:
1. giving me a room where people smoked in a smoking free property;
2. not providing a double room 
3. charge 31,50 € per night for my daughter including gallons of water for her personal hygene, a cigarette flavoured duvet and pillow, 1 somptuos breakfast (2 slices of bread and marmelade) as we had it only 1 day not due to you as I am honest and sincere

It does not matter to me letting YOU know how my experience was as YOU DID NOT CARE in any part of the stay from reservation to departure)

Kind regards,
Silvia

Children and Families not welcome! & They lie when reply to reviews - Read and enjoy!

I stayed only one night in this hostel, in a 4 bed dorm for 21€ a night which also included a buffet breakfast. The room was great, very comfortable beds, shelves, individual lights and large and small lockers to each bed, to hang up jackets and shirts. The room also had its own bathroom and toilet in a small lobby before the beds, the heater had warmed the bathroom up to a perfect toasty temperature, the two girls I met behind the reception were also very nice.
From the town it's a nice walk along a river, and there are shops restaurants and a university there so everything needed for young people and a beautiful lake right near by that is a perfect place to walk around.
If ever I returned to Klagenfurt (which is a distance from Wellington) I would go stay there again and hopefully for longer.

Jugend-und Familiengstehaus Klagenfurt

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