Name: Hotel The Crystal Sportiv
Address: Gurglerstrasse 90 Obergurgl,Gurglerstrasse, Obergurgl, Obergurgl, Obergurgl, 6456, Austria
Rating: 9

Elevator/lift

General

Restaurant

Meals

Internet access

In-room internet

Internet

Parking

Location

At the hotel

Mittelstation Ski Lift

Bergbahnen Sölden

SPAR Ennemoser

Freizeit Arena

Giggijoch Ski Lift

Gaislachkogel Ski Lift

Hochsoelden Ski Area

Wildspitze

Innsbruck Airport

Tirol Panorama

Bergisel ski jump

Wilten Basilica

Botanic Garden

Triumphpforte

Landhausplatz Innsbruck

Wildsee

Annasaule

Kongresszentrum Seefeld

Olympia Sport and Congress Centre

City Tower

Golden Roof

Bolzano Airport

Helblinghaus

Seefeld Golf Academy Golf Club

Tyrolean Provincial Museum

Hofburg

Hofkirche

Cathedral of St. James

Seekirch

Congress Innsbruck

Rapoldi Park

Hofgarten Innsbruck

Reither Spitze

Schloss Ambras

Seefeld Ski Area

Geigenbühel

Bergbahnen Rosshütte

Seefelder Spitze

Alpenzoo

Catinaccio Mountain

Val Gardena Alpine Center

Sella Pass

Ciampedie Plateau

Gardena Pass

Campitello di Fassa Alpine Center

Col Rodella Ski Slope

Hotel The Crystal  Sportiv

Obergurgl

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Went for Christmas to this hotel and travelled with our daughter.  The suite was lovely and spacious and lots of wardrobe space.  The staff were really super especially in the restaurant very attentive.  The breakfasts are amazing with so much choice and freshly made omelettes etc.  The evening menu was varied with the option of salad bar and amazing desserts.  You won’t leave feeling hungry!  Really loved staying here and hope to return next year.  Thank you for a wonderful stay.

Christmas at Crystal Vaya

This is our 2nd time at this fabulous hotel.  The service and quality of accom is first class and we can’t recommend it highly enough especially for families with children 

The food is incredible, with a stunning breakfast selection and 5 course a la carte evening meal.  Children can pick and choose from that menu or switch any courses for more child friendly options like pasta and schnitzel with fries etc.  We have a 9 Yr old child with a peanut allergy and she has been so well catered for, eating mostly a la carte all week.  

The pool and spa area is top quality, though gets busy after ski school.  

You can buy ski passes from hotel reception, then the hotel is about a 5 / 10 mins walk from ski school and you can hire all you need from the Schrieber hire shop and boot room in the basement.  Just making life a little simpler for busy families.

First class in every way

We stayed at this hotel in half term week. Reviews had made us a little cautious about booking half board so went bed and breakfast, with the intention that we would have a few evenings out and pay the excess a few nights to eat in the hotel.
We thought the hotel food was amazing, breakfast was very plentiful and something for everyone. You may struggle if you had particular dietary requirements (example array of breakfast cereals/muesli/granola but all signs written in German). Evening meal was 5 course and had a choice of soup and main course. Good standard of food and presented well. We have 3 children from 7 up to 12 and they would eat from the main menu, occasionally switching to ice cream for dessert. 
Boot room amazing and connected to the ski hire shop, which was connected to the gondola. Possibly the best boot room we have come across. The hotel is about 4 min walk to ski school. 
Swimming pools also good, indoor and outdoor. I used the gym and also of a high standard.
Rooms modern and clean, good views. Great showers.
Two criticisms: Rooms were hot at night time. No tea time snacks. 
We found all staff helpful and friendly.
We would definitely return to this hotel.

Hotel exceeded all expectations

This was our 4th year in Obergurgl; the first two years we stayed in Alpina (and loved it) and the last two years we stayed in Hotel Crystal. 

Last year Hotel Crystal had same level of service as other hotels and since they recently remodeled their rooms we decided to go back to Hotel Crystal again this year. Unfortunately, this year the service and amenities were nowhere near expectation while the price has gone up (as expected). This year we felt the focus of Crystal was on cutting costs:

- Right before the 2022 ski season, they canceled mid-day snacks (soups, cold cuts, cheese platter, and other finger foods). Previously this was offered next to the bar so people (and kids) could grab a quick snack and order something to drink before dinner. Other hotels still offer it.
- Dinners used to be 4-5 course meals with a buffet for salads, starters and desserts. The main course was often a themed buffet though not every day (i.e. pasta buffet or Tyrol meats and Austrian delicacy buffet, etc.). This year, all dinners were a la carte, with only a salad buffet with a choice of 3 salads. The salad buffet did not change once during our 7 day stay and it was the same choice of three salads: potato salad from a can, shredded cabbage and another vegetable which we did not try. Main dishes were very small portions, served on huge plates with smeared sauces and sprinkled flowers for aesthetics. 
- Last year we stayed for Christmas dinner so decided to stay and celebrate Christmas again. The room prices were doubled for Christmas night, so naturally we expected the dinner would be nicer. Unfortunately, they served the same menu they had 6 days before except this time they offered a wine list with wines ranging from 65euros to 130 euros.

Overall, while we enjoyed skiing the hotel was a disappointment. I shared the feedback with hotel staff but decided to share it with all potential customers as well, since the service and amenities offered do not justify the high price. 

Hotel Crystal no longer worth the money

I've got mixed feelings about The Crystal, some good and, unfortunately, some not so good.

Positives: 
- fresh and clean
- modern/new
- free charging for your car 
- great location directly at the ski lift
- amazing sauna experience 
- no noise from other guests
- most of the staff try hard to be at your service 
- the bed is comfortable

Negatives: 
- the food: sometimes cold, not done well, quality is not living up to the hotel standard 
- after three days, you begin to recognise the style of the food and what to avoid, which is hard as you get a set menu. 
- even with a lot of staff, it's evident that when the restaurant is full, the quality of food and service dives compared to when the restaurant is half full.
- rooms are hot, you need to sleep with the door open (in winter)
- most of the staff can't speak or communicate in English 
- they promise you a free drink (as compensation for bad food) but charge you anyway 
- the price you pay is not in balance with the overall quality you get. 

Overall verdict: 
If I visit again, I’ll skip dinner (if possible) and pay less.

A modern hotel that's trying to be of high quality but can't keep up, mainly due to its dinners.

AVOID THIS HOTEL!!!!!! The worst experience ever had! Charges not clear, they can add charges at their preferences but (they say) cannot discharge anything. When you complain at the desk nobody give an explanation saying only that they're right without giving a reason and the general manager is ALWAYS NOT AVAILABLE. I will raise a formal complaint to the company as they cannot have such employees on board.

The worst experience ever had in my life in an hotel!!!!!

We stayed here for a skiing holiday. The hotel is on the edge of Obergurgl, so not great for apres-ski, but the centre is only a few minutes walk. The hotel is positioned right by a gondola, so practically ski in, ski out. As the gondola is out of the centre, that mean hardly any queues, so easy to get up the mountain. The boot room and ski storage is spacious, well-organised, and heated.
The split- level room was spacious, clean and comfortable, with plenty of storage, and a balcony. A Nespresso coffee machine was provided with capsules, but no milk. It was impossible to get plain white coffee in the hotel(except at breakfast when it was self-service) without having to ask for milk at least twice. Small criticism, but it was irritating. Dressing gowns and slippers are provided.
The staff are fantastic, without exception. Friendly, professional and very good at their jobs. The food is amazing. The breakfast buffet had everything you could want, with omelettes cooked freshly to order. Dinner was 5-8 courses, beautifully presented and with quantities calculated to leave you full but not uncomfortable. You could eat multiple desserts and however much cheese you wanted. All excellent quality. 
There is a good spa included, with indoor and outdoor pools, saunas and steam rooms-some for family use and others adults only. 
I would happily stay here again.

Excellent! Highly recommend.

we stayed at this hotel for the first time, we booked already for december 2022.
we were very pleased with this hotel.

+ check-in, very friendly. We arrived early and after some time our room was already available.
+ room, modern, everything is there what you need
+ quit
+ pool en SPA
+ food (breakfast and diner)
+ friendly service at the table
+ bar
+ close to the slopes, ski depot, ski shop

- WIFI is not worth a ****S, should be improved as 4G is not always available in Obergurgl, especially not in your hotel with a lot of concrete.
- BIG diner room, not a cosy 4*S, rather noisy
- At arrival on Monday, no skipasses were available at the hotel, so we had to buy them at the slopes. My wife had a ski accident and a (let's hope) minor knee injury, so we forgot to bring them back. The hotel wouldn't pay the 9€ !!! deposit to us, we will spend probably more than 7k€ at this hotel, not a 4*S service. We had to take them back with us as  the offices were already closed and bring them back at our stay in december.

So after all, a positive feedback, but with some remarks that I don't expect from a 4*S hotel in Austria.

korte skitrip Pasen, volgende trip naar VAYA in december

The hotel itself was good. Too hot in the restaurant and in the room. Had to sleep with the balcony door open, sometimes completely open to cool down the room.
Cake was served in the afternoon, but no coffee offered, you need to buy it.
Two members of my party went down with a stomach bug. We were told someone from the customer support team was going to contact us...still waiting.
The first one was probably from a scallop, I didn't eat mine as the smell was too strong. The second member we are not really sure, but were told that there were more people ill with a stomach bug....
Despite several attempts to report it officially and speaking with reception, no contact from the hotel management team at all. 
Public health should prevail and this should have been taken seriously.
A big failure from the hotel.
Left us feeling we did not matter and if they don't acknowledge then it may go away....

Extremely hot inside the hotel

Apart from one noisy night from some businessmen, an excellent stay. Good location, nice food, friendly staff, great indoor pool and outdoor "bath". Used Lohmann for skis, slightly better deal than others, and they deliver and pick-up from hotel boot room.

Hotel The Crystal Sportiv

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