Name: Hotel Glocknerhof
Address: Hauptstraße 163, 9210 Pörtschach am Wörthersee, Austria, Poertschach am Woerthersee, Poertschach am Woerthersee, Poertschach am Woerthersee, 9210, Austria
Rating: 7

Elevator/lift

Smoking areas

Smoke-free property

Heating

Gift shop

Terrace

Private check-in/check-out

Fire Extinguisher

General

Non-smoking rooms

Smoke Detector

Safe (in room)

Rooms

Safe-deposit box

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Tour assistance

Tourist services

Bike rental

Bowling

Hiking

Recreation

Parking

Parking nearby

Garage

Next to the beach

Pool and beach

Cycling

Tennis court

Sports

Pets allowed

Pets

Location

At the hotel

Minimundus

University of Klagenfurt

Happ's Reptilienzoo

Botanical Garden

Goethepark

Schillerpark

Stadttheater

Landhaus

Stadtgalerie

Alter Platz

Neuer Platz

Klagenfurt Cathedral

Museum of Modern Art

Landesmuseum

Robert-Musil Museum

Ossiachersee

Klagenfurt Airport

Faakersee

Gerlitzen

Schloss Landskron

Finkenstein Castle

Congress Center Villach

Fahrzeugmuseum

Hauptplatz

Kaernten Therme

Ljubljana Joze Pucnik Airport

Ljubljana Zoo

GR- Ljubljana Exhibition and Convention Centre

Tivoli Castle

Hotel Glocknerhof

Poertschach am Woerthersee

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

During a two night stay in this hotel I was subject the most appalling customer service I have ever experienced at any hotel. In brief: the tap in the bathroom was damaged when I checked in (it was no longer fixed securely to the wash basin), however as it could still be used I didn't bother to complain to the staff. On the morning I checked out I was absolutely disgusted by the manner in which the woman at reception (I believe she may have been the owner) blatantly accused me of having broken the tap. She insinuated that as I hadn't reported it that I must have caused the damage. She even tried to add the repairs costs to my bill. She was extremely discourteous and rude in how she spoke to me. 

There are many other hotels in Pörstchach, I would advise my fellow trip advisor readers to choose another hotel where the management know how to treat their guests courteously and do not make unfounded accusations against their customers or try pass off maintenance costs onto the customer. 

Other notes on the hotel: 

Rooms: sparsely furnished, clean and basic
Beds : mattresses very hard. Bed linen had seen better days.  
Towels :  seemed very old and rough (almost like sand paper)
Noise: rooms near the lift were loud - the lift itself is old and makes lots of noise when it's in use. 
TV: an out-dated small set mounted on the wall. Picture was jumpy and of poor quality (only German language channels available). 
Breakfast: good quality and good selection for the hotel category (continental style only).  
Parking: is included but limited to approx 8 -10 spaces 
Wifi: only available on the ground floor

Appalling customer service

Really great central location, reasonable rates, very helpful staff and wonderfully comfortable beds. Nice cool rooms, great showers and understanding owners who didn't mind the mess we made. We ate there most days and the food was simple and reasonably priced, the goulash soup was excellent and really cheap. Free wi-fi in the resteraunt, pity it didn't work in the rooms and shame that the bar didn't stay open later but to be honest we were busy having fun elsewhere.

Hotel Glocknerhof

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