Name: PlannerInn
Address: Planneralm 25, Pusterwald, Pusterwald, Pusterwald, 8953, Austria
Rating: 4

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

No elevators

Reception desk

General

Non-smoking rooms

Room service

Family room

Rooms

Diet menu (on request)

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

German

Languages Spoken

Karaoke

Hiking

Recreation

Free Parking on Premises

Parking

Steam room

Sauna

Beauty and wellness

Family/Kid Friendly

Kids

Ski storage

Ski passes available

Ski facilities rental

Ski shuttle

Ski-to-Door Access

Skiing

Winter sports

Location

At the hotel

Planai Hochwurzen Cable Car

Planaibahn Ski Lift

Hauptplatz

Golden Jet Ski Lift

Moserbodenlift Ski Lift

Dachstein Glacier

Grunberg

Schloss Weyer

Landschloss Ort

Kammerhofmuseum

Rathausplatz

Sanitarmuseum

Stadtpfarrkirche

PlannerInn

Pusterwald

I recently stayed for 4 nights with two other families (we booked late and with 14 people, couldn't find anything else available at short notice). In summary:

Positives
1) Very friendly ahead of the visit in terms of information and making an additional room available
2) Close to one of the two main ski-lifts, basically a 150 meter walk (you can't ski to it but very short walk)
3) 10 euro for breakfast and dinner (yes the food is very basic, but you have to be realistic for 10 euro per day!).
4) I thought the manager and staff made an effort to be friendly/welcoming when we arrived and during our stay
5) Despite being dated (see below), the rooms were clean.
6) WIFI was free and worked well throughout the stay

Negatives
1) The hotel is extremely dated and it seems nothing has been refurbished (possibly ever). Several of the beds were damaged, including uncomfortable mattresses. 
2) The water was brown when first running the taps. After a while they cleared but there was minimal hot water (warm was best you could hope for, and the showers were extremely old and uncomfortable to use). Not a pleasant experience after a full day's skiing.
3) One of the rooms was booked for 2 adults and 2 children. One of the children wasn't 14 when the booking was made, but had his 14th birthday shortly before arriving. The manager insisted on charging for an adult, despite providing a bunk-bed for children in the room (shared with parents). It didn't seem to strike him as poor customer service. 
4)  The food was basic, but again, for 10 euro per day, you can only expect so much. I found the breakfast adequate, although dinner was a little more mixed.
5) Ski-room was decent size, but pipes had little to no heating and the seating area outside had no light. Basics really. 
6) There was a private parking area for about 2-3 cars right next to the hotel, which we parked our cars in. However, in the evening, the manager insisted we move the cars elsewhere as he preferred to keep the space free!
7) The hotel is cash-only. In fairness I'm told this is stated on the website but not something I checked before going as thought it was 2019. On arriving, we were informed of this point and then reminded multiple times until we paid in cash for 14 people.

Overall this wasn't a positive experience. It's a shame really as 69 euro with breakfast and dinner for a hotel right next to the ski slopes is actually a decent price and one we were happy with before arriving. The manager was also friendly, but it was extremely dated, with many repairs needed, and it just felt cheap with the things mentioned above.

PlannerInn

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