Name: Hotel Paradiso
Address: Route De Tournai 312, Beloeil, Beloeil, Beloeil, 7973, Belgium
Rating: 7

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Lille Airport

Lille Grand Palais

Jean-Baptiste Lebas Square

Porte de Paris

Lille Natural History Museum

Henri Matisse Park

Museum of the Gunners

Le Palais des Beaux Arts de Lille

Opera House

Old Stock Exchange

Lille Grand Square

Rihour Square

Theater Sebastopol

Lille Cathedral

Citadel of Lille

Charleroi Brussels South Airport

Bois de la Cambre

La Grand Place

Galeries St. Hubert

Royal Palace of Brussels

Cathedral of St. Michael

Brussels Park

City 2 Shopping Mall

Jubilee Park

Mini-Europe

Atomium

Hotel Paradiso

Beloeil

We booked 5 rooms 11 months in advance. 1 month before they cancelled 2 Rooms because of renovations. 1 day before they cancelled another 2 Rooms because of destruction by guests. We received a Room that was not used because the toilet didn’t work. The smoking area is inside just below the stairs so All the smoke came in the rooms. After complaining in the morning with the lady serving breakfast she assured us that she would talk with the manager and ask for a discount. He however assured that nothing was wrong. This was the 5th year on a row something went wrong. We never go back not to the hotel and not in the restaurant. It smells like robbery. 

Terrible 

You can forgive a place a whole lot when the service compensates but at the paradiso the male members of staff (the majority) clearly looked like they were serving a prison sentence, which spilled out as complete apathy to the 'paying' customers!

Unbelievable... I can get that level of misery for free at home... Do they think it adds 'value' to their business.?

Positives:
Food (ruined by miserable staff)
Clean room
Potential to be a good business

Negatives:
1. Apathetic service 
2. Unserviceable wifi (overwhelmed when more than 2 people log on)
3. Laminate flooring, no carpets, stud partition walls mean you can hear convos 2-3doors down
4. DIY fitted windows.. That don't fit (room 7)
5. Invalid email address for 'reception' (conveniently)
6. NO RECEPTION

WAKE UP PARADISO! Where's the passion?  I totally get working in the family business has a high degree of duty BUT if your hearts not in it- get out and let someone else who does care have a go!!!

Never a hotel. Always a B&B

It took me no less than 3 emails and 4 phone calls to finally get a confirmation to my booking. 
A confirmation finally came in form of a short email "I confirm your booking". 
When I arrived at the hotel, the booking had not been kept. 
They finally found another hotel for me in France saying it was 15 minutes away from the place I was working the same night. They reimbursed me the difference between the other hotel price (which was higher) and their price and apologized.

Poor booking management

Somebody was way too generous by calling that place "Hotel". It should be renamed as a B&B or "shelter".
"Late" arrival 10 pm. Sir, Restaurant is closed but let me hold yout credit card and charge you the €85 in advance before you see the wonders of our place.
Room is quite spacious but wait...oh bed lights are not working, well no big deal. Let's try internet...oh no, wifi spot is not reaching as far as my room.  Could my night go worse?, maybe. Let's try to watch TV and....remote is not working!. I called reception. A guy from the personnel comes up 3 times....Sorry Sir!... No solution. Ok men, it's already 11:30 pm, just go away an let me get some sleep. 
Wake up in the morning, took a shower, eat "breakfast" (croissants and yoghourts) and just flee from this place where I will never ever put a foot on it.
€85 for this nightmare, not bad. Isn't it?

Hotel Paradiso

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