Name: La Maison Zenasni
Address: Riddersstraat 10, Bruges, Bruges, Bruges, 8000, Belgium
Rating: 9

Smoke-free property

Ticket assistance

Garden

No elevators

General

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Lamp Museum

Bruges Town Hall

Burg

Holy Blood Basilica Chapel

Basilica of the Holy Blood

Historium

Bruges City Theater

Bruges Belfry

Bruges Market Square

Dali Xpo Gallery

Bladelin Court

Groeningemuseum

Arentshuis

Gruuthuse Museum

Church of Our Lady

Sint-Salvador Cathedral

St. Salvators Church

Minnewater

Ostend-Bruges International Airport

Museum of the Gunners

Henri Matisse Park

Lille Cathedral

Citadel of Lille

Opera House

Old Stock Exchange

Lille Grand Square

Rihour Square

Lille Grand Palais

Le Palais des Beaux Arts de Lille

Porte de Paris

Jean-Baptiste Lebas Square

Theater Sebastopol

Lille Natural History Museum

La Maison Zenasni

Bruges

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Booked the apartment which was described (and depicted in photographs) as having a kitchen.  Stove had been removed, the fridge freezer was broken.  The sofa and armchairs were filthy, stained and broken.  As we were unable to cook we accepted the shared continental breakfast only to discover the hard way that the "gluten-free bread bought specially for you" was not gluten-free - the hard way involves 8 hours of violent sickness, diarrhea and fever.  Messages were unanswered for over 24 hours, but the owner's wife was rude and dismissive of our concerns when we finally encountered her on the doorstep.

Ironically we chose this venue because our family run a similar business in an even older restored heritage building.  We are hosts more often than we are guests, and we really do understand the challenges of eorking in hospitality.   

There are no excuses for this experience.

Happy to back up this review with photographs.

Avoid

We were booked into the two bedroom apartment for two nights. Hotel was in darkness no one answered doorbell and phone number unavailable. Luckily nearby hotel had room and thanks to them and their wonderful staff out mini break was saved. Avoid.

Let down

We had a lovely weekend stay at this B&B.

It is situated right in the heart of Bruges, and is a charming and characterful property. The hosts were extremely welcoming, helpful and accommodating. 

We stayed in the Red Suite, which was a good size with a newly renovated bathroom. The bed was extremely comfortable, and the room spotlessly clean.

Breakfast was very good, and there were tea and coffee facilities available at all times.

There were however some negative practical points...the floor was a bit splintery, and the tv was limited in terms of the channels available. There were not many toiletries provided, and there was no means to place the shampoo and soap we did use on or near the roll-top bath. There wasn’t a freestanding shower and, despite our best efforts, the plastic curtain couldn’t keep all the water in... 

These are minor gripes, and we would certainly return. 


A few tweaks for five stars

La Maison Zenasni is just beautiful. The house is beautifully presented and the rooms are gorgeous. We stayed in the red room and the floor to ceiling shutters were a delight.  The room is so comfortable and spacious.  We had a big roll too bath which was great for a soak at the end of the day.  
The location is perfect for the old town. It took us about 5 minutes to walk to the main square. 

Breakfast was delicious and set us up for the day 
Our hosts were friendly and helpful and I really didn’t want to leave. I would definitely recommend staying here for an exceptional Bruges experience. I loved it. 😊

Simply stunning

I visited this establishment with my brother.
We were greeted by Roland who was friendly and helpful. Room was not ready so returned later. We let ourselves in the front and climbed the numerous bare wooden stairs to the attic apartment which was dark and dingy. 200 year old splintery floorboards throughout the vast attic didn't look clean and had a number of raised nails and screws.They don't look as good as in the photos. No other floor covering in the main room which was poorly lit with industrial style and harsh lighting. Couldn't find the second bedroom so contacted the owner by text. The front desk was as it frequently was the case unmanned. Bedroom was behind closed door with no handle! Eventually found handle on nearby bookshelf to open the bedroom which contained two single beds(no headboards) a small cabinet and a badly painted rickety wardrobe.
Main bedroom was better but still the bare floorboards made it unwelcoming. Bathroom was huge but only shower was over a corner bath with no screen or curtains which meant taking a shower was not at all comfortable. Rudimentary folding wood and fabric screen was an attempt at privacy by the window. There was a well equipped kitchen area but no coffee,milk or sugar just 3??? Teabags. Turned cooler in the evening so tried the numerous radiators of which one worked (clearly inadequate in such a large space)
Above the living area was a mezzanine area used for storage of various cardboard boxes and other items all in full view. The only entertainment available was a TV/Satellite box in the main bedroom (why not in the living area?). The stairs were hazardous with limited lighting if you could find the switch which switched off after a designated time??!!. I hate to think about any evacuation in the event of fire as there was no obvious fire escape and only one fire extinguisher on the landing. Breakfast next morning was adequate but not amazing. Had booked and paid for two nights but left after one. This place tries to be interesting and quirky but forgets that people want facilities and comfort. An experience that was unforgettable for all the wrong reasons. Really can't understand the glowing reviews and definitely not recommended.

An unpleasant experience

We stayed here for 3 nights for my husbands 50th birthday. The house is about a 20 min walk from the train station. It’s easy to find and we’d been given the access code to the door. The communal areas are beautiful. We stayed in the blue room. Very spacious with a comfy bed. The bathroom has a beautiful claw foot bath with a handheld shower attachment. It’s not ideal. There are signs asking you to try not to get water on the floor but this is nearly impossible. We then had to lay out towels as the floor is tiled and became very slippery. Also the hose isn’t very long. I’m quite tall and had to duck down to wash my hair, trying not to get any water in the floor!! If you’ve got any mobility issues, this room isn’t for you. The only other slight niggle was the lack of air con. It was very hot so we opened the windows. This let in mozzies that had a feast on us during the night. I had no idea there would be mozzies and we weren’t prepared!! 
If you’ve got some mosquito spray and have a reasonable degree of flexibility, you’ll absolutely love it here!! The continental breakfast with the other guests around a lovely big wooden table was great. Lots of fresh bread, cheeses, preserves, juice and coffee. The owner was super friendly and gave us some tips about local sites and a nearby supermarket. 
We had a fab weekend away. Bruges is stunning. I would definitely stay here again. 

Perfect location. Beautiful house. 

We stayed for 2 nights in June, in the white room. It is a 2 bed apartment in the hotel.

It is large and has a kitchen with all the utensils and crockery that you need.

The shower room is of a decent size (I would have preferred more toiletries, there was only 2 sachets of body wash)

Breakfast consists of cereals, yoghurts, cheese and bread. On the Sunday there was a good selection of rolls, crusty and soft. On the Monday there was only crusty. One of our party could not eat them & I asked for others. The breakfast attendant could not speak English and did not smile.

The owner of the hotel, could not have been more charming!

Would recommend and would go back!

La Maison Zenasni

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