Name: Hotel Victoria
Address: Rue des Récollectines 4 6940 Durbuy,Rue des Récollectines, Durbuy, Durbuy, Durbuy, 6940, Belgium
Rating: 8

Smoke-free property

Heating

Express check-in/check-out

Garden

Terrace

Outdoor furniture

General

Non-smoking rooms

Family room

Shower/Bathtub

Shower

Toiletries

Rooms

Restaurant

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

English

French

Languages Spoken

Bike rental

Mini golf

Hiking

Sun Deck

Recreation

Business center

Fax and copy machine

Meeting and presentation facilities

Business

Cycling

Sports

Babysitting and childcare

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Liege Airport

RWTH Aachen University

Theater Aachen

Aachen Cathedral

Elisenbrunnen

Couven Museum

Aachen Town Hall

St. Nikolaus Church

Suermondt Ludwig Museum

Aachener Tierpark Euregiozoo

Eurogress Aachen

Carolus Thermal Bad Aachen

Ludwig Forum

CHIO Stadium

Hotel Victoria

Durbuy

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

It seems Durbuy’s only purpose is to rip off tourists. The hotel doesn’t have any onsite parking as advertised instead it’s either public parking or they have a couple of reserved spaces in a residential garage for ten euros a night, which we did. The room was ok, but small. The breakfast was awful. Seems it’s laid up once at the start of service and not refreshed. No staff about. Stuff was running out. Nothing really looked appetising to eat, so we left it. We found an excellent roadside restaurant about 20 minutes away. 

But the town. Oh my god it’s awful. We found a decent bar for a few beers at our 4th attempt. We then went back to the hotel for a quick sleep, which overran and we reappeared and 9:15pm. We’d already discounted eating anywhere as there wasn’t anything that looked any good. We just wanted another quick drink before bed. Everywhere was closed! Even this hotel refused service. Proof that it’s just a tourist-only town. 

We then headed to Bruges where we have a favourite bar that we visit. The staff there also confirmed that Durbuy isn’t a pleasant place unless you liked being ripped off.  Avoid avoid avoid.

Disappointing hotel. Awful town.

Good:
- Breakfast is very good
- Friendly staff
- Cosy room

Bad:
-  Our room wasn’t a rustic one as always shown in the official pictures, but one with a lot less character
- WiFi isn’t the fastest
- No night reception

And then there was this major incident that blew away everything. The rooms are not airconditioned and was situated in front of the “Le 7 by Juliette”, a restaurant owned by the same person as Le Victoria Hotel, at the other side of the street. As the name “Le 7 nu Juliette” implies, it opened on July the 7th. Aparantely, the restaurant organises a big party at its outside courtyard on that date, every year. We stayed that night in the hotel and we slept for about 2 hours - combined. It was a completely miserable experience and we woke up with a heavy headache. There was a DJ banging music until the early morning hours in the middle of the town on an outside square, just in front of our room and no night reception. We called the police but in absence of Durbuy having its own patrol unit, we didn’t saw any action from them and the party just went on ruining our night and thus stay. 

The next morning during check out I went complaining and asked for a refund. The receptionist didn’t considered that a fair question. I asked for the manager but she said there was none, although she herself had not the permission to allow for a refund. So same story: this hotel (owner) doesn’t give a thing about the people who are paying him. Beautiful hotel, but don’t go there.

Beautiful hotel, but don’t go there

Honestly, I do not understand how this hotel gets the reviews it does? We found the room, "ok" but being on the first floor anyone above you sounds like a herd of elephants due to the thin, wooden floors. Our initial room had a door with a gaping hole in it and if you are more than 1,50m in height you will have an issue with the toilet! The other room was a little better away from the stairs, but still noisy above us. BUT, for me, a hotel's heart and soul hangs on the reception staff and Maître D in the restaurant... and this is where this place fell down big time. They honestly do not care about your welfare or even grace you with any social contact..." Get in, get out"  and no advice on where to go, or what to see etc...Restaurant main waitress was rude (particularly on the first evening...) and we had the feeling we were a gross inconvenience for them. Menu was ok, BUT anything such as veg instead of something else, becomes expensive fast.... especially any water with your meal! 
Breakfast though was ok and indeed you can certainly find enough to start your day well, their most positive point. 
Durbuy is worth seeing, but my advice is DO NOT STAY there... pop in, see it and go!

Noisy, but it is the staff...

When booking a hotel in  Durbuy, we factored in that due to the nature of this town,  rooms would be small and parking limited. 

Even with this considered, this stay was disappointing. 

The main issue was a lack of air conditioning which is probably OK for 10 months of the year but not so good in July/Aug. This left us with very little sleep leading to a fatigued stay. 

When booking, the hotel could have provided more information on where to find the hotel plus where to park. You park in a pay and display which although fairly cheap, could have been told in advance. 

We stayed up some fairly steep stairs and the fire exit appeared to be outside our bedroom window. Ok for us but I’m not sure an elderly or infirm person would cope. 

Minor things such as no tea/coffee making facilities would normally be ignored but simply added to the feeling we could have done better elsewhere. 

Hot and sleepless

We booked a junior suite in this hotel which is very well located and the room is spacious and clean.
If you like to go to bed before 1 or 2 am don't stay here. There are a few bars nextdoor which play loud music and have people in the street singing and talking loudly, which is fine ofcourse but not if you want to sleep.

If you like peace and quiet don't stay here

This hotel is really nice, located in a quiet little street. the hotel is well decorated, the room was perfect, the dinner amazingly good (we had a table outside: the terrace is really pretty), the buffet breakfast was really good (best scrambled eggs in a very long time) 

I wish to add a very special thank you to Khalid for his kindness !

Amazing stay in a design and smart room, a very nice dinner experience

Fabulous place to stay!!!!!
Stayed at the Victoria hotel with my group and we were overwhelmed by the kindness of Abdel, Louise and all the other staff.... the hotel is beautiful and classy... Durbuy is like a fairy tale town.... and we dined like kings! I shall return to Durbuy and especially to the Victoria hotel!

Freddy

Had a fantastic stay in Durbuy at the amazing Hotel Victoria!  I was very impressed with the newly renovated room, the unbelievable food, but most of all the friendly staff!  This was by far my favorite hotel in Europe ever!  Thank you Hotel Victoria for taking such great care of our travel group of 22.

Amazing hotel, delicious restaurant, outstanding customer service!

Had diner in the restaurant with my family yesterday, great place 2 be! The staff was very helpfull and friendly. We had the Victoria menu, 3 courses with deer steak! Fantastic! We will go back! I would recommend this place to anyone! 

Hotel Victoria

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