Name: Auberge De Lavacherie
Address: Place de l'Eglise 3, 6680 Sainte-Ode, Belgium, La Roche-en-Ardenne, La Roche-en-Ardenne, La Roche-en-Ardenne, 6680, Belgium
Rating: 8

Smoke-free property

Heating

Garden

Terrace

Private check-in/check-out

All Spaces Non-Smoking (public and private)

General

Bridal suite

Non-smoking rooms

Rooms

Common kitchen

Restaurant

Snack bar

Meals

Internet access

Internet

Billiards

Bowling

Hiking

Fishing

Recreation

Free Parking on Premises

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Location

At the hostel

Auberge De Lavacherie

La Roche-en-Ardenne

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed here overnight while hiking.
The room downstairs was stone cold, even after the radiator was on. The floor was really like walking on ice.
Wifi did not work in the room.
The owner of the hotel was quite unfriendly and unhelpful, others in the staff were nicer.
The food is mediocre, we sat waiting for the breakfast for 20 minutes, and the coffee was cold.
All in all not a nice experience.

Cold and unfriendly

Fantastic little hotel with impeccable service; nothing was too much trouble. Good base for walkers - local guidebooks to borrow on request. Outstanding cuisine; we had 3 course dinner for 6 nights, menu unique (demi pension) every element utterly delicious, locally sourced and no repeats! Look forward to a return visit.

Fantastic little hotel with great service

We loved our stay here. It was a little quiet, but the rooms are huge, the bathrooms are nice and spacious, so much better than most places in Europe. The staff was very nice and put out a full breakfast spread just for us. Which by the way was delicious. 

It is more of a bed and breakfast style but we really enjoyed our time.

Huge rooms, wonderful people

Where do I begin? We arrived 55 minutes before the check in which was at 1730. We were told that we were early and the room wasn’t available. Then, within minutes we were informed that it was now available. (This was odd as it is a very small hotel, maybe 10-15 rooms and no cars were in the parking area.) we thanked the lady and went to our room. We discovered the room heat radiators (2) were on the lowest possible setting. No problem, we turned them up to high and expected some warmth. NOT THE CASE! We were very cold that evening and for the first night. The next morning we left to tour the area and left the heat settings on high expecting that when we returned the room would be comfortable. Again, NOT THE CASE. When room service was provided, all of the heat was turned back down. Our room was again frigid as the average temp outside was in the 20’s-30’s. When I went to the front desk and asked for a blanket I was asked why. When I said someone turned the heat down and the room was cold again I was told “you had them set to high. It makes it too warm!” I was like, what? Then the lady said she would turn it up “in the back room.” So, know in advance that the temp settings are controlled by the staff and they will tell you if you are cold or not, and then lead you to believe that you can actually turn your temp up or down in the room. Amazingly, by morning, the room was warm. 

Room Service: Guests should know that there will not be a restocking of hygiene items or coffee/tea, cups from room service each day. They actually took or threw away items that we were using. When my wife asked, she was taken to a storage room down the hallway, and told she could get whatever she wanted there. We were never told this at check in.  

WiFi: From what we could determine, it did not exsist. Nothing was said about it at the front desk. We couldn’t find it. 

Breakfast: Was a fair offering of basic items. However at 9€ a plate I would have expected more. We had one breakfast there and chose not to go on day two.

Customer Service: Nonexistent. The staff was at best, somewhat helpful and friendly. That is if they were around. When we checked out no one was there. I guess that is why they charged us for our second day of breakfast which we did not have. 9€ per plate. They could clearly see on the video cameras that are located at the entry desk that we left BEFORE breakfast was even served, yet fraudulently charged us. Additionally, calls made to the hotel were unanswered, as well as email. I believe in paying for what I recieved, but when thieves steal from me such as this hotel did, they should be identified. Perhaps this was why I observed only 1 other guest our first night, and 2 other guests on our second night. I would not recommend this hotel. Sleep in your car or in the woods. At least you won’t be charged and have unauthorized things put on your credit card.

Not A Place To Stay: They Will Place Unauthorized Charges on Your Credit Card

We had a booking confirmation.
We arrived after a hard walking with
heavy backpacks.
Doors closed! Ringing of door bell. Nothing happend - No one there. 
Try several times a phobfe call. Only an electronic voice - witj nothing.
- No informations for us at the door. No informations via E-Mail. --- So: Never again

Nie wieder - Never again

Booked this on line and enquired if the restaurant would be open on the Sunday evening. I had an immediate reply saying regretfully no but if I booked demi-pension they would ensure I had a meal .
On arrival I was given a warm welcome and allocated a room that was huge well decorated with a modern bathroom and a view of the garden 
Alexandra ? asked if I would mind eating in the bar as I was the only diner that night no problem.
I had a few beers in the bar before having a pre dinner shower and returning for dinner. As I was "demi-pension" no choice but an excellent meal (Smoked salmon, a great parmentier with a fresh salad and ice cream which I suspect was home made accompanied with a 500ml carafe of a good red wine.
I also had a coffee and a brandy to finish
An excellent buffet breakfast the next morning and a bill for everything of euros 110.00 unbeatable value !!!!

Warm and welcoming

By the not unfriendly staff but probably under stress when we came in, we were told that we couldn't have dinner in the restaurant as there was a party going on. But there are no other restaurants in town. We were sent back to Bastogne, instead of to nearby Saint-Hubert. The room was spacious. Yes, there was a water boiler, but no tea or coffee in the room. Yes, there was a wifi code in the room, but no wifi reception. And yes, there was a modern bath room but no hot water in the shower, at least not during the evening. And another couple of things were awkward, missing the finishing touch of hospitality. We'll check out other places first, next time we go to the Ardennes.

Auberge De Lavacherie

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