Name: Pouso Cais do Porto
Address: Rua Sao Jose 2 Paraty,Rua Sao Jose, Paraty, Paraty, Paraty, 23970-000, Brazil
Rating: 9

Breakfast

Meals

Internet access

Internet

Location

Pontal Beach

Paraty Beach

Jabaquara Beach

Gastao Madeira Airport

Pouso Cais do Porto

Paraty

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Well what can I say.  Arrived at this guest house late at night around 11.30pm.  We had had a very long day having arrived from  Rio on a late bus. We arrived to be greeted by the owner who said she spoke not much english but welcomed us and took us to our room.  I was surprised to be taken to a room around the back of the house as our booking promised a room with a balcony.  Even more shocked when we walked into a room that had a large fridge a sink and a cooker nothing like the room pictured on the website. However we were both so tired and just grateful to be in our room and able to go to bed. The owner gave us a map told us about breakfast and was gone.  After we got our breath I looked around the room, there was a large 5 door homemade wardrobe strangely only one door would open the rest were locked and in the one that opened was an old pair of troursers.  I then went to the large fridge and opened the door and to my horror it was full of old and rotting food and drink.  There was a half eaten bar of chocolate, a half used carton of milk, several  half drank bottles of Coca Cola, rotting apples and assorted bags of food which I didn't recognised.  The curtains consisted of a plain grey plastic sheet held up with clothes pegs, the cooker was filthy and the toaster I would have thrown away.  There was a plastic garden table which was covered in a small plastic cloth.  The bedside table was dirty and very very old.  The wierdest thing was that above the TV was a HUGE sound system which was the sound for the TV.  This made us think that this was someone's room as you wouldn/t put that in a hotel room.  The window sill in the bathroom was very dusty and the shower was wired in such a way it was dangerous. But what could we do at that time of night.

Next morning we went for breakfast which was adequate, all the usual stuff that is served up ast a Brazillian breakfast.  By the time we got back to the room and sorted ourselves out it was getting on for midday which is check out time so we decided stay another night. We had also become aware that virtually all accommodation in Paraty was fully booked that weekend.  Se we decided to go out for a walk and explore the old town.  On our way back we thought to check out a few more guest houses nearly all were fully booked so we didn't know what to do - at least we had a room for next few days albeit awful.

When we go back we decided to call Booking.com and put our case, they said they were call the owner to find out what going on.  Unfortunately they phoned back ot say they couldn't get hold of her but had sent her an email. As the questhouse didn't take credit cards we were told that if we wanted to leave the next day then just pay her for the two days in cash and then go to another hotel.  As I didn't fancy the bother of all this I decieded at breakfast to ask if she had another room.  We had been able to look into other rooms on our way to breakfast and realised that we had been given a room that was not a guest room but a room someone was living in on a daily basis.  I think given the high volume of visitors to Paraty she had decieded to cash in and rent out a room that someone lived in. There was paperwork in all the drawers in the room even cash withdrawal slips there was medication in another - this was someones room.  Now I even wondered if the bed linen was clean.

She said that she didn't have any available rooms and that she had been told by Booking.com that we wanted to go today.  I asked her to come and look at the room as neither of us could understand each other.  When I pointed out all the problems with the room she just looked at us and shrugged.  She blamed the cleaner for the rotting food in the fridge and then she virtually told us we had to go and via the use of a translator on her phone she said she would drop the price by R50.

We were now homeless in a very very busy Paraty.  We told her we needed time to find somewhere else and she agreed and we then rushed into the old town in search of a guesthouse/hotel with available rooms, this was a very scary 2 hours.  We did find somewhere else and it was great and it had a pool. We went back got our stuff and paid for the two nights we were there she - offered no explanation or apology it was all very unpleasent.

However it doen't end.  Two days later we got a email from the booking agent saying we owed them over R600 as we had been reported as a No Show by the guesthouse.  I phoned them up and they apologised for that and said that the owner reported us as No Show's.  This they said was so she wouldn't have to pay the commission.

Pouso Cais do Porto

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