Name: Panorama Resort
Address: ul. Bratya Veleganovi St. Ivan Rilski Area,ul. Bratya Veleganovi, Bansko, Bansko, Bansko, 2770, Bulgaria
Rating: 4

Elevator/lift

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English

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Sauna

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At the resort

Bansko Ski Resort

Bansko-Banderitsa Meadow Ski Lift

Panorama Resort

Bansko

Stayed in this hotel for a week while skiing, contrary to what is written this hotel is not close to the slopes a good 20 minutes walk up and down hill.

We had a 1 bed apartment with balcony overlooking another hotel, clean and functional however when we arrived we had no kettle cups or cutlery pots pans etc, not that much of a problem as we were half board but if your self catering ?. To be honest the place is like a ghost town more staff than guests and 99% of them can’t speak a word of English.

We paid for half board and one evening and breakfast there was no buffet, the staff explained not enough guests to cook food for so we were given Luke warm chicken burgers and spaghetti, we left and went to a local restaurant. On the occasion no breakfast buffet was available we were given a plate of cold ham sausage cheese and tomato, again not to our taste so we left yet again, no prior warning given on both occasions.
Overall the food quality was limited repetitive and of poor quality.

The pool and spa is ok the pool is a little cool and the hot tub was very grubby and had loads of tiles missing I’m surprised no one has actually cut there foot.

Overall it’s a cheap place to stay but with no English speaking staff and poor food quality we won’t be returning.

very poor

I've tried everything to solve the problem with the hotel management but they just won't cooperate. First they send me from one receptionist to another which says that hotel with big 4* doesn't have manager, then in the end I speak with the marketing manager as I found out at the end of our conversation and she says that she needs to see with the general manager and then as the days passed they offer me only to change room for the last day.
1. I didn't get soundproof room as it says in the reservation.
My room was next to the children playground room, gym and elevator which are all so noisy if we even don't look the fact that the room door have a whole and I can hear everything inside - there is none isolation.
2. In the bathroom there isn't one door on the shower so whenever we shower we have to clean the mess afterwards so we could use the bathroom again.
3. We've got bed sheets that doesn't match our bed which is pretty lousy - I've slept on better bunk beds this one. It has the spring mattress and whenever my girlfriend or me made some move it gots that metal spring sound so it is really impossible not only to sleep but to use this room also. Very bad, and they didn't provided those things that we agreed on signing the contract.
They just wanted to rip me off.
The room in the hotel with 4*!

Very poor service & room

ndproof room as it says in the reservation.
My room was next to the children playground room, gym and elevator which are all so noisy if we even don't look the fact that the room door have a whole and I can hear everything inside - there is none isolation.
2. In the bathroom there isn't one door on the shower so whenever we shower we have to clean the mess afterwards so we could use the bathroom again.
3. We've got bed sheets that doesn't match our bed which is pretty lousy - I've slept on better bunk beds this one. It has the spring mattress and whenever my boyfriend or me made some move it gots that metal spring sound so it is really impossible not only to sleep but to use this room also. Very bad, and they didn't provided those things that we agreed on signing the contract.
They just wanted to rip me off.
The room in the hotel with 4*!

Very poor

There was ongoing renovation work, going on all day, accompanied by noise. In the evening the orchestra from the restaurant did not stop until after midnight despite the reminding that the working hours are up to 2300. The noise was so strong that we were not able to hear our TV. The complain to the receptionist did not make any difference.

Unpleasant

Where to begin? When we first arrived at the hotel we were given room keys only to find that our room is occupied. It took us over an hour to sort this out with very little help from reception staff. Then we went to the restaurant only to find it is less then half of the required size for the amount of guests in the hotel. You are forced to wait for plates, forks and knives all the time, while the selection of food is small and very poor. The cakes are inedible. To be fair the pool is small, but OK. 
If you wish to charge anything to the room, it's best you know it is not possible. Sometimes the POS does not work, so the only option to have a drink is to have bulgarian lei, as euro will not do either.
And finally if you rely on the hotel van to get to the center, be prepared to wait. And wait. And wait. There is only one van which can seat 8-10 people, so that obviously won't do during peak times (8-10 am, and 3-5 pm).
I will never visit again.

This is not a 4*, the remaining 2 at least. Room cutre, we give it with the bathroom all wet after waiting for the room. Dinner..... we enter the dining room and we are told we can pass, but there is no clean table, we complain and come to clean it with a short scrub and a floor collector, heavy... The rest you can imagine, without comments.

It's pathetic.

The rooms at the hotel are not the cleanest, the cleaning is done in the garbage, the towels are not changed, there are also small problems with the sanitation, the doors are left behind in the shower, i.e. the whole bathroom in the water, which is naturally not pleasant, the rooms are a little scurvy, the lamp is not working somewhere, the doors have problems, and the heating is good. Why write somewhere, because we were upset, and we looked at a few spare rooms, at the time there were 3 rooms, and everywhere your problems, and as a rule a few where the fresh furniture and the unlit walls are called tomorrow, there was a small dining room with no sign of origin and the door was unknown.

It's 4 stars, actually 3!

The complex is beautifully situated, the interior of the building is remodeled, there's everything you need to rest, near the forest and the mountains, down the street all the shops and coffee shops, cooks work from the heart, all the national dishes are very tasty!

Panorama Resort

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