Name: Hotel Katerini
Address: 20 Butamya Str., 8279 Sinemorets, Bulgaria, Sinemorets, Sinemorets, Sinemorets, 8279, BG
Price range: from ₽ 9,427
Rating: 2

Air conditioning

Smoking areas

Smoke-free property

Garden

Terrace

General

Fridge

Family room

Rooms

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

English

Languages Spoken

Parking

Parking nearby

Next to the beach

Pool and beach

Pets allowed

Pets

Location

At the hotel

Sinomorets Beach

Marine Station Burgas

The Sea Garden Beach

Port of Burgas

Burgas Bridge

Sea Gardens

Burgas Beach

Historically Burgas Museum

Boris's garden

Chernomorets Arena

Sand Fest Burgas

Lake Burgas

Park Slaveykov

Park Veleka

Hotel Katerini

Sinemorets

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

I reserved two rooms via Booking, two days after this, a woman called me and said that there was a mistake, and that they have only one room available. At the time we were speaking there were at least 4 free rooms still available in Booking, which was very weird. Apparently, she either didn't care enough to call Booking and sort this out with them, or she was lying (no idea why). The lady assured me that there is only one room left. So we agreed that I want to keep this room while looking for another place that I can reserve for my friends. A couple of hours later, I called to once again confirm that I wish to keep this room, and to ask her why this room was posted again as available in the meantime (it wasn't when she initially called me, as apparently, it was reserved by me), she responded that they had a cancellation 10 minutes before I called, and that this is not my room.
She refused to send me a new confirmation for this one room but assured me that we are not going to have any troubles with our reservation.
I had totally forgotten about this, when one week later I received another call from the same woman and she told me "You have a reservation for two rooms, but it turns out that we don't have any. This is a mistake in Booking, they allowed you to book two rooms which were already booked". At this point I got really angry, as we had 20 days or so until our vacation, and there were literally 4 places left in Sinemoretz- two of them with horrible reviews, the other two- way too expensive. So I asked the woman how come she doesn't even remember that we have one room booked because of the last "mistake on Booking's end", and why she failed to see that there are no rooms available the last time we spoke, as well as what happened with the cancellation of one of the rooms which was available for booking the last time we spoke. She REFUSED to give me a normal answer to any of these questions, just repeated several times that I'm not the first with this problem, and I won't definitely be the last! What a way to handle your business, woman! 
At this point, I told her that in this case I will call Booking and will let them know that this place should be taken down of their platform, because the whole point of it is to book a place for your taste securely. She told me that I can't threaten her like this, that most of the things I'm saying are not correct, and that this is not her fault. She was extremely inadequate and rude, and obviously lying, as we all know how Booking works.
So, I had to call Booking, they told me that cancellations are not under any circumstances handled in such a manner, that she should have called them before calling us, and that she should have informed us that if the only available places are more expensive, either she or Booking will have to compensate us by paying the difference between the new and the old price. To sum up - they also confirmed that she has been lying.
Good news is, after two days and several 30-minutes long phone calls with Booking, we finally have a reservation. 
So yes - if you don't want an experience like this, definitely book another place when staying in Sinemoretz!

Totally skip this hotel if you don't want your reservation cancelled all of a sudden!

Hotel Katerini

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