Name: Hotel Zenith
Address: Marlin Beach, Sunny Beach, Sunny Beach, Sunny Beach, 8240, Bulgaria
Rating: 6

24-hour reception

Elevator/lift

Smoking areas

Garden

Terrace

General

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Sun Deck

Recreation

Parking

Seasonal outdoor swimming pool

Pool facilities

Pool and beach

Children swimming pool

Kids

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Sunny Beach

Bourgas Airport

Park Veleka

Sand Fest Burgas

Park Slaveykov

Burgas Bridge

Burgas Beach

Sea Gardens

The Sea Garden Beach

Historically Burgas Museum

Port of Burgas

Marine Station Burgas

Boris's garden

Lake Burgas

Chernomorets Arena

Port Varna

Roman Thermae

Varna Aquarium

Dormition of the Theotokos Cathedral

Varna Archaelogical Museum

Sea Garden

Retro Museum

Varna Zoo

Festa Dolphinarium

Varna Airport

Monument of the Bulgarian-Soviet Friendship

Ticha Stadium

Golden Sands Beach

Hotel Zenith

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Baring in mind this visit was the end of the season, overall, we had a pleasant experience here. Lovely room, comfortable bed, nice park / sea view.
Plenty of selection food wise at breakfast lunch & dinner time.

Room was cleaned daily.

Pool is small but was adequate based on number of guests during our stay. The sunbeds need cushions, they are very uncomfortable.

The hotel definitely needs somewhere for guests to sit & enjoy a drink in the evening, rather than just the lobby bar.

Staff were friendly in the dining hall & at the bars. , A  guest celebrated her 90th birthday the evening prior to us leaving, the staff organised a cake & they all came out to sing Happy Birthday to her.

10 day break in Sunny Beach

This hotel would make a brilliant Adults only hotel,because it has not got enough facilities for children.So what i would do to make this perfect hotel
No 1. Change the room that they use for the children to play in to a pool bar put some nice chairs and tables in ,and knock a door way in by the gym to get in to it if it rains,and may be a few snacks.
No 2. Buy some new chairs and tables outside the old pool bar and burn the the old ones LOL
No 3. Buy some pads for the sun beds this is a must.
No 4. Buy some more tables and comfortable chairs for the lobby bar.
No 5.Get rid of them stupid plastic cups and buy some plastic ones that they can wash and reuse.
No 6. Get the builders back in and do all the snagging repairs before it looks a right mess, you have got 6 months to do it and put it right.
And there was a issues with the food towards the end of our holiday,but give credit where due the restaurant manger stepped in and took the bull my the horns and sorted it out well done.Some guest were saying that the bar staff and waiters were rude and miserable and never spoke. We had all our bar staff and waiters talking to us and smiling towards the end of our holiday we always said please and thank you to them.The rooms were cleaned ever day and if you wanted towels changing put them on the floor.
Would i return only if they sorted the sunbeds out pool bar and the plastic cups and sitting area.
Come on hotel management make this a great hotel you are the only ones that can do it.  NOT THE GUESTS.
Bill & Carol Telford UK

Make better Adults only

We have just returned from a break in the Hotel above and are extremely unhappy for the reasons stated below, which unfortunately is not an exhaustive list, just the main points. We have spoken to your representatives at the Hotel and all the guests we spoke to had the same type of issues 
Accommodation 
•	Room was clean but decoration and fittings to a poor standard 
•	Safe did not work, a engineer did come up a day later, but could not fix it so took it out altogether promising to bring another one back which never happened
•	Woke up on the 1st morning to find the room flooded, not from any fittings our side as they where dry but appeared to be coming from next door, reported it they did clean it up but when we returned, we had no hot water. Someone came the next day and fixed that issue but 2 days later no Hot water, reported it again but nobody cam till the following day so with HW for 3 days in total. They tried to say it was something to do with the toilet shower head, but it was not that 
•	Coffee and tea not replaced at all during the entire stay
•	Only 4 coat hangers were provided, when I went down to reception to request more, they said it was their policy only to provide 4 and that they would not provide any more.
Food 
•	Extremely bland, tasteless. Chips, vegetables, pizza all cold, meat and chicken were warm but could nowhere near be classed as Hot. Very little selection in what they called the “Pool snack bar” again no quality 
Staff 
•	The ambience of the Hotel was not good, all seemed to much trouble. All the time we were there we never saw anybody smile or make any contact with the guests. The only thing the staff in the Dining Room where good at is clearing away plates from the table as soon as they thought you had finished and sometimes even before you had finished
•	One morning we had to get an excursion bus at 7.30am so we asked if we could get into the restaurant to get some muffins/croissants to eat as we got onto the bus this was at about 7.25am we were told in no uncertain terms that the restaurant did not open till 7.30am therefore we could not go in  
Facilities 
•	No beds/umbrellas were provided for the beach, the ones around the pool were all plastic and no cushions were provided, very difficult it lay/sit on 
•	The so-called Pool Bar was only open at selected times and only when the restaurant was shut. This meant to get a drink you had to walk through the Hotel (in wet clothes) to the reception area where the only other bar was situated 
•	Standard of finish in general all over the site was poor 
•	There was nowhere to sit at a table after dinner or at any other time to play cards and chill 
I am sure we are not the only ones complaining about this Hotel, and we are extremely disappointed and upset that our Holiday was spoilt by picking Hotel that clearly was not classified correctly by Jet2, but even worse was the management of the Hotel itself.

Major Faults with this Hotel

We have come here ( still here 20/9/24 we are so disappointed, we don’t like to complain but… food is cold to Luke warm , same food every day ( lunch / dinner). Only bar available is in the reception area , extremely uncomfortable, as it is a reception not a relation area. Staff have no interaction and barely smile. We feel like we’re a burden to them ;the whole hotel is winding down ( yes we understand it’s getting to end of season) but we feel very unwelcome. Many guests are taking videos and photos.Such a shame as the room is large and great sea view , so much potential here ; first time lve ever put a review on hope it gets better going forward.

Read the reviews

On my last day today 12/9/24  hotel is really nice,had no problems wiv any staff...the food is fine u will definitely find sumthing to eat, it may not be hot but that's all inclusive for u. Not once did we queue for a table all is very organised. The pool is sml and sunbeds are hard plastic....they really need cushions on them. Pool bar is ridiculous it's inside the restaurant 🙄 it really needs to be outside or another part of building, pool seating area is not adequate for amount of people staying this also needs looking at, absolutely need more tables n chairs outside..they also need a canopy over said area as wen it rains there is absolutely no cover n they won't open the bardoors for u to shelter. We had a sml problem wiv our cold water but in fairness to hotel after 4days of trying to fix it they moved us to another room this wasn't a big problem the staff do try n help out. The entertainment girls are fabulous they do a great job wivout being pushy. I am sure these problems will be ironed out ready for nxt yr after all this is their 1st season. So please don't be put off by other reviews as I almost was.


Teething problems

Pavel and the reception staff was amazing. Checked in and found our balcony a little small.,asked at reception to see if we could upgrade to be told yes, was shown the room and all I can say is wow it was very luxurious with a huge balcony, extremely very happy, Pavel and his team even sorted a couple of sunbeds for the balcony, nothing was to much trouble, Pavel and his team went above and beyond to please the guests. Food was good never had a problem, all the staff where lovely and smiley. Thank you so much for a wonderful holiday would definitely recommend and return

Wow amazing hotel

We recently spent 10 days here, but unfortunately, this hotel is not completely finished and is not really ready to receive guests.
First of all, I will start with a positive; when you walk into the lobby of this property, you do think "Wow" this is stunning. Sadly that is where the finished effect stops.
After arriving from the airport at 2.30am we were allocated a room on the third floor, this room was clean and bright but wasn't finished, there were no skirting boards in place as there were also none along the corridors on the third floor and there were wires sticking out of the wall every couple of feet. The hotel had thoughtfully left us both a plate of food with some ham, bread and salad on, a nice thought however we really didn't feel like eating at that time, we had nothing to drink so went back down to reception to be told there was a machine at the end of the bar if we wanted a drink of water, it was very welcome but a bottle of water in the room would have been more practical.
The following morning we went down to reception to ask to move to a room that was completed only to be told by a very rude receptionist that our room was indeed finished as was the hotel, he even rolled his eyes at me when I went to show him the pictures I had taken on my phone. At this point, the Balkan Holidays rep turned up and I said I would deal with him rather than the receptionist. We were moved rooms to the fourth floor in the room directly above the one we had been given, this room was at least mostly finished however the fourth floor was much the same as the third with the corridors unfinished and the added addition of a small fridge stood outside the lifts (it stayed there for about 5 days). Back to some positivity, the view from our balcony was brilliant, if we looked right we could see inland across the hills, straight in front was the Majestic Hotel next door with its massive pools and impressive concourse and to the left an amazing view of the sea and beach (no complaints here); the bed was incredibly comfortable and the pillows whilst been a bit strange also comfortable (they were like air bubbles that half deflated when you laid on them).
The room itself was fresh due to being new, but was in essence finished, there was no safe in the room, something which the hotel advertises it has, no bin; only a small one in the bathroom, no toilet roll holder and whilst the shower looked impressive I'm sorry to say no hot water. The black out curtains had been hung wrongly on the windows and needed to be swapped over. We went to reception to tell them regarding the hot water and the curtains to be greeted by the same rude receptionist as previously, I walked away and left my husband to deal with this but could still hear his conversation. The receptionist argued that there was hot water we were just using it wrongly and that we shouldn't use anything else in the bathroom whilst using the shower (I'm at a loss to see what we would be using whilst in the shower), he also said that he couldn't get us an extra curtain that day, my husband said it didn't need an extra curtain the ones that were there just needed hanging on the right windows. Two days later we were still waiting so did it ourselves (upon check out nobody had been to swap these). 
Given the lack of interest or willingness to listen to complaints we no longer bothered going to reception for any issues and indeed if I had complained about everything that was wrong I'd have spent my entire holiday at Reception.
The main toilets have no hand dryers or paper towels to dry your hands once you have washed them after using the toilet and on at least 3 occasions I had to approach reception and tell them that there was absolutely no toilet paper left in any of the ladies cubicles. 
Let's get back to more positives, the drinks were very good and the food was fine (I am quite a fussy eater and could always find something, having said that I do like to try things I wouldn't normally have. The benefits of all inclusive). It also needed to be warmer, having to microwave your food isn't the best advert for a hotel.
No ice at any of the bars, I have never been to a hotel abroad to be told NO, we don't have ice, no apology for this just simply NO.
Bizarrely the staff liked to lock the doors from the pool to the pool bar for an hour on a morning whilst they get the restaurant ready for lunch, this meant if you wanted a drink of any kind you had to walk through the hotel to the lobby bar, a simple barrier down the left hand side would have prevented the majority of tables been used rather than inconvenience guests. The restaurant staff weren't very engaging with guests, it was almost as though they have been told clear plates but don't speak to anyone. They also wander around not really doing much sometimes when you can clearly see tables full of dirty plates & glasses. Having worked in the hospitality industry myself, seeing this lack of interest from staff disappoints me.
At the start of our holiday we struggled to get a table in the restaurant at busy times however they did bring in more seating and tables half way through our stay but whether this will be enough once the hotel is complete time will tell.
The pool - this will be nowhere near big enough once the hotel is completely finished and all the rooms open. Hard plastic sunbeds with no cushions (we went out and bought a lilo each to lay on), many of which were broken and could not be adjusted to sit up. The plastic pool side tables were old and absolutely filthy. In the 10 days we were there, never once was the poolside hosed down or cleaned. I had to ask the entertainment staff to find someone to clear all the glasses, plates and food from the previous day which had been left on the tables. Their answer to this was for someone to come round with a big black bin bag and tip everything (liquids and all) into it then trail it round the rest of the poolside with fluid dripping out of the bag. The tables were never cleaned or wiped. All this needs is a patrol by a member of staff every 30 mins or so to collect glasses and plates, it may be that they only find 5 or 6 but surely that is better than someone finding 50 - 60 3 hours later, much more manageable and it looks like the staff care.
The pool itself was refreshing. However, there were a lot of people with poor mobility, and they struggled to get into the pool due to a lack of any safety rails or anything to hold on to. There were two strange black posts at either side of one entrance to the pool which we later found out were lights and as the holiday went on the became looser and looser from the floor due to people holding on to them to stabilise themselves. We did see two maintenance men approach them at one point, have a look, wobble one light , and walk away.
Metal trim from the steps up to the small patio area was sticking out for the majority of our stay. If we as guests can see it, why can't staff? 
Shout out to the Entertainment staff, they worked so hard, we don't tend to get involved but you can see how much effort they put in, such a shame some of the other staff aren't as enthusiastic.
I recall seeing a Jet2 rep with a clipboard wandering around with what I can only assume as a manager, suddenly following her visit things started to be fixed or sorted, strange to me though how they prioritised getting the gym ready rather than the children's play area, the games room with pool tables & other games was just used as a dumping ground so was unusable (not the we needed to use it but there were a lot of children staying at the hotel).
There were very few English staying here, but that never bothers us. We like our own company. We did meet some lovely people who made our holiday.
Upon check out two lovely receptionists Pavel & Ivan asked us if we had enjoyed our stay, they then had to listen to me for at least 20 minutes with my list of complaints, they patiently took note of everything I said and told me that the owner was on site that day and they would make sure they passed everything on to them.
All of these issues are minor teething problems and could be resolved so easily, but your staff have to appear to want to buy into it, and sadly, these didn't. 
All in all, I am disappointed with what could be a beautiful hotel, we will return to Bulgaria just not to this hotel. We wish them well and hope that the issues we came across are resolved speedily for their sake.

Such a Shame

This hotel could be good once finished but when you come on holiday you don’t want to be listening to drilling and banging and have workmen on the above floors constantly. We just made the best of it. There was absolutely no point complaining to reception as guests that we witnessed complaining were basically shrugged off with lack of compassion from the reception staff. I think it was basically an attitude of well deal with it. If you are thinking of coming to the hotel I would wait until atleast 2025 when the hotel is finished and up and running properly. Issues that I found were first of all the room. No safe, no tea making facilities as per your artist impression. 1 small rubbish bin in toilet 1 English channel which was sky news. Wi-fi didn’t work that didn’t bother me as I have inclusive data.  Apart from that the room was big and comfortable. Could maybe do with an addition mirror to get ready. 

restaurant: beginning of the week it was hard to get a table, however they did eventually bring additional tables out. Food was mediocar nothing flash, pool bar NEEDS TO OPEN LONGER!!! Not everyone wants to treck to the lobby bar everytime they want a drink. I also found your restaurant manager rude, never smiled and constantly shouting at staff.

Pool: I wouldn’t even know how to describe the black things at the steps but anyway they were loose and wobbly, an accident waiting to happen. 2 different work men looked at it and wobbled it but not fixed. You could do with a hand rail on the steps into the pool for guests with disabilities. At one point your “life guard” had to put a sunbed at the side of the pool for a guest to use as a handrail to get in. There is not enough sunbeds however there is a large space that could be utilised to accommodate this lots of people were either having to go to the beach and pay or sat on chairs next to pool. Dirty plates and cups were also left from the night before round the pool area. Staff only came round a couple of times through the day to clean up the plastics cups.

Snack bar: not the best if you like pizza, cold chips, hot dogs and brioche bread your fine. 

Lobby bar: first few days there was no music. Music was eventually put on but the same 4 songs on repeat. NO ICE for drinks…not a lot of seating I dread to think what it will be like when you are at full capacity. 

Gym: Equipment was just getting put in wk commencing 23rd June. 

No entertainment on an evening. Same games played everyday by the entertainment staff. Shout out to them they do work hard.  And a kids mini disco at 8.30pm every night. 

I would rate this hotel a 3 star it’s absolutely not 4 star. The food and facilities let it down.  I wish the hotel well and hopefully management will look at reviews and take on board what everyone is saying. 
Thankfully we met a good bunch of people which made our holiday :)

🤦‍♀️😬🤔

This hotel has just been renovated and is still undergoing the finishing touches. The rooms are adequate they have WI-FI a smart TV and a fridge. They have a mirror and bin in the bathroom but none in the bedroom which would improve the rooms. The hotel has a gym but that was not open during our stay. The food is okay it is buffet style and always had a range of salads, hot choices, fruit and desserts. The hotel is in a great position straight opposite the beach and within a short walk to the beach front shops, bars and restaurants. The main problem we found with this hotel is they don’t seem to have enough facilities for the the number of guests, it was impossible to get a sun-bed they were all taken (by towels) by 7 in the morning. However there is loads of space by the pool where additional sun beds could be placed which could help this issue. We ending up having to spend every day at the beach and paid about £12 a day for 2 sun beds and a parasol. There is only one small seating area outside, so on an evening there was nowhere to go, unless you wanted to sit in the lobby which had no entertainment. Again this could be resolved by utilising the outside space with additional table and chairs. The restaurant did get busy and at times you struggled to find a table, so people were wandering around and regularly moving chairs to accommodate their families. This could be helped by introducing a waiting process so you were shown to the next available table. Overall this is a modern hotel in a good position and with some minor tweaks could be a great hotel.

Good hotel but could be improved

This hotel is not finished as stated on any website. Only 2 floors are open and even they aren’t finished. 
I’ll start with the safety part first there are electrical cables sticking out of the walls and hanging from the roof in the corridors, around the pool there are more cables sticking out of the ground and where they have removed lighting. 
The rooms are unfinished with no trim/skirting in them or the corridors.
There are no bins around the hotel and the only one in your room is a small one in the toilet.
The extractor in the shower is missing with a hole where it should be. 
The emergency cord in the shower is not connected.
The threshold in the shower looks like it’s been fitted with a hammer and dented to such a degree you had to watch entering and exiting the shower that you didn’t cut your feet on the exposed edges.
There was no fridge just a hole where it should have been.
The was at least one breakdown of the 2 lifts everyday (lucky only bottom 2 floors were open.
The Wi-Fi is so slow I thought they were using a dial up connection.
The food was only ever just warm at best not that we used restaurant much because it was that bad. Selection was terrible but that was obviously because there were only about 40 of us there. This is not a hotel for us Brits it is geared totally towards the Russian/Slavik visitors.
CLEANING 
When? Floor in room wasn’t even swept the week we were there.
Towels were only replaced twice even when left in a pile on the floor they were left.
Corridors were never mopped foot prints from the unfinished floors were at every stairwell onto our floor.
Someone had obviously been sick in the lift and it hadn’t been cleaned up properly (there all week)
There is no salon or shop just empty unfinished spaces
There is no entertainment nil zip nada
The public toilets have no mirrors or way to dry your hands ( hand towels or dryer)
I complained to our holiday rep and he passed it all back to the management and we could have moved to another unfinished room, I know why would you. They have been in a hurry to open and instead of making money they are going to end up with about the worst rating on trip advisor.
Don’t get me wrong it looks like it will beautiful when its finished but that’s the point it’s not and neither are the staff most of them have no English and are very surly

Hotel Zenith

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