Name: Family Hotel Elegance
Address: 4 Kapitan Pavel Gramadov str., 5029 Arbanasi, Bulgaria, Veliko Tarnovo, Veliko Tarnovo, Veliko Tarnovo, 5029, Bulgaria
Rating: 5

Air conditioning

Smoke-free property

Heating

Gift shop

General

Non-smoking rooms

Fridge

Cable TV

Hairdryer

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Linens

Mosquito net

Toiletries

Rooms

Laundry

Wake-up service

Services and amenities

Breakfast

Breakfast in the room

Packed Lunches

Meals

Free Wi-Fi

Internet

Parking

Free Parking on Premises

Garage

Beach/pool towels

Pool and beach

Pets allowed

Pets

Location

At the hotel

Room amenities

Gorna Oryahovitsa

Family Hotel Elegance

Veliko Tarnovo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed as the first guests in this newly opened hotel. Great, albeit small rooms, but well-furnished bath rooms. We wrongly made a booking for a single room, as all rooms are displayed as double-twins rooms. Of course we should pay the difference for two persons - but were charged 68 leva instead of the 58 lev which were displayed on the web site we booked from (booking.com) - as we paid in a different currency we did not realise the discrepancy until later, when we had already checked out. Although the hotel stated free Wi-Fi it did not work in our room (number 7). We pointed out to the friendly receptionist that having only a single access point hidden under the reception disk would never be powerful enough to deliver Wi-Fi to the entire hotel - so hopefully this has been fixed since. Travelling from abroad with a foregin car we were wary about leaving the car on the public street. The hotel marketed themselves with free closed parking facilities. In their private courtyard there was room for only a single car besides the owners Audi. Breakfast is OK, but be aware that portions are small and that you need to choose between a set menu of breakfasts. As we chose this hotel based on primarily free wi-fi, free parking and free breakfast, we did not find the value for money expected compared to the many other alternatives in the area. We had view to the private garden, which would probalby be nice in the Summer.

Nice newly opened hotel with some fixable flaws

This place appeared to be a lovely place on another website but in reality it is disgusting. On arrival they tried to charge us 150lv which is 3 times the booking price! Then we were taken to the room. The woman could speak no English. The bed was unmade. But we were not going to be worried about this. My partner went to freshen up after long drive to find the bath was minute. Approximately 1 metre long. Not like the photos show. The photos also show lovely made up beds with clean rooms. The photos I have posted show an accurate size of Bath using A4 sheet of paper. The other photos are of the room with the unmade bed and on the walls were excrement. ( poo ) !! This was absolutely disgusting! I could not get hold of the owner as they had locked up and gone home. We spent 90 minutes outside in the cold having to find ourselves alternative accommodation. We went back the following day to get our refund. The booking website and our Bulgarian translator tried to get our money back as they only wanted to give us 10% back ( 5lv). Totally disgusting rude and arrogant staff. We were told that to stop at the hotel we should speak Bulgarian and if we didn't want excrement on the wall we should have cleaned it off ourselves. So please be warned about this dirty disgusting place with most possibly the rudest most self centred people in Bulgaria. You have been warned.

Family Hotel Elegance

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Parking

Pool and beach

Pets

Policies

Check-in terms and conditions

Payment