Name: Royal Guest House
Address: No 91Eo, Street 154, Phnom Penh, Phnom Penh, Phnom Penh, 12210, Cambodia
Rating: 6

Shopping on site

Smoking areas

Currency exchange

Smoke-free property

Security guard

Ticket assistance

Express check-in/check-out

Terrace

Reception desk

General

Room service

Family room

Cable TV

Locker

Shower/Bathtub

Shower

Rooms

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Car rental

Airport transportation

Transfer services

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Bike rental

Recreation

Free parking

Parking nearby

Free Parking on Premises

Parking

Beach/pool towels

Pool and beach

Location

At the guest house

Room amenities

Phnom Penh International Airport

Royal Guest House

Phnom Penh

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The pictures are out of date. There is no pool table and no restaurant, and no baths, only showers. Yet they still show the pictures . . .
The first night there the TV would not work. I went looking for the manager Dom, could not find him. Next day again could not find him. 
Third day he fixed the TV. It has not been tuned in. They should have known that but you will learn; they give the minimum service.
I moved to another better room. There the TV did not work. Again I could not find the manager Dom. When I did, he changed the remote control and the TV worked. 
Again they should make sure the TV works before the rent out the room
The shower dribbled. I complained - nothing done. Eventually the water ceased altogether. I would wake in the morning and had no water. In the evening it worked.
Many guests just moved out. 
I borrowed a large bucket from the cleaners and stored water to shower with.
Before I was trapped here during covid for months. There were constant problems. 
Water came through my ceiling twice - it took weeks to fix and repair the ceiling. 
I left in 2022,  because of a long wait for water to be supplied.
Whenever there is a problem the manager cannot be found. He hides from work.
This time in 2023 I got the Boss ladies number. She never answered once, and twice just cut her phone off.
How anyone books in I do not know. The manager sits at a computer at the extreme left hand side in the back so he cannot be seen, that or he is in his room or off on his motor bike. My door lock never worked properly but despite me telling them it was never fixed . AVOID



Avoid

Royal Guesthouse is priced higher than the guesthouses in the direct environment but you won't see that back in extra service. On the contrary. The rooms are either up some very high stairs of moldy with a bad smell.

But the worst is the couple who manage and own the hotel. they do nothing to make you feel welcome, the opposite in fact. never a kind word comes out of them, they're not interested in anything unless they can make money, they will come up with any excuse not to help you, your room is never cleaned unless asked... 

But even if you don't mention that, and try to make some pleasant conversation, they will still be rude. The restaurant is more pricey than any other establishment in the area, however if you don't order at least one menu item a day they will start to complain, even though you're paying for your room everyday already. The woman will also forbid you to use your laptop on the terrace at a table that she might be sitting on later. This goes to show how highly they value their guests above themselves.

You'll sit there wondering why they're in the hospitality business and why the hotel doesn't go bankrupt. Most the can't stand these people, they are very ungrateful, sitting there lazily all day while shouting orders at their staff. But then you realize it. They have a guesthouse on a good location and many tourists fall for their trap. They own two big SUV's but they leave the staff to sleep on the floor in the reception area, working very long hours for a minimum wage. These people are the embodimend of what's wrong with the world.

At first I decided not to post this review, to keep things positive. However they walked right over me again, learning nothing of their behavior. They're so offensive, ungrateful and undeserving of their position I wish I could do more to change their ways. I'm so sorry for the Cambodian staff that have to deal with them every day. In my experience this is the absolute worst hotel in the world when it comes to respect and gratefullness.

impolite, no service, only about money

I stayed there for 4 nights. Comfortable room, friendly staff, very good location. There are a lot of good restaurants in that area. No complaints. Good for Phnom Penh.
Only one problem, electricity cuts, but now it's the problem for the whole city.

Nice place

First of all I was constantly being moved from one room to another for various reasons. I have been here since the end of January this year. I have kept nothing of great value in my room on advice from the owner.  They provide a safe box in which I was told my money would be safe. They have signage in the tools staying they are not responsible for any loss of belongings in the room, only if placed in the hotel safe.   All sounds good so far, right?  Well I went to  my secured lock box this morning and discovered that it had been cleaned out, a total of $4464.00, stolen!!
Of course, they wanted to place the blame totally on me!  My idea of what happened is that during one of moves from one room to for O was assisted by several of the hired help and they discovered the key and retrieved it while I was out of the room for few days. I had gone to visit friends and upon returning that is when the theft was discovered.
They claim to have security cameras in place, but of course the only person who can review them is out of town and will not return until tomorrow. Personally, I am not holding out much hope for any favorably results for this situation.
On a totally different subject, this place evidently is not "elderly" friendly.  Because of my age,  I'm 71y.o., They requested that I pay the full amount of my stay in advance because they feared I may die on them and be left with the burden.  Where I'm from, the U.S.A., that's called  discrimination based on age. I guess not here!!
I have stay here in the past but never again.  I have gotten too old for them and I do not feel welcome.
So if you are young and healthy and don't mind risking your money, this may be the place for you.
I am still staying here because I have paid in advance until June 11(at their request) and I can't forsee them offering to refund any money.

Ripped Off, and unwanted!!

My room was small but convenient as on the 1st floor.
The bedding was stained and dirty, plus there was a weird smell in the room, probably due to no aeration, this room had no window. The facilities were far from being new but worked okay. 
Wi-Fi was fast & location was great.
Wouldn't stay again as I found Angkor Meas much better, just 2 minutes walking from there.

Okay

I don’t mind about the room. But for me OK. Clean room & clean toilet is more important to me.

The ladies in reception and all the staff is very friendly.But the food a bit expensive.

This hotel located near to the bar and 24 hours shop.

don’t expect more ! But OK

Just a simple but good accommodation. Close to different sight seeings and friendly staff.
Try the young coconut drink by your breakfast. Very tastefull and good for hydration.
Only downside is that outside the accommodation is quit busy with traffic. 

Royal Guest House

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