Name: Serendipity Beach Resort
Address: # 8 Serendipity Road, Sihanoukville, Sihanoukville, Sihanoukville, 855, Cambodia
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Smoke-free property

Express check-in/check-out

Garden

Terrace

General

Non-smoking rooms

VIP room amenities

Rooms

Safe-deposit box

Concierge services

Luggage storage

Services and amenities

Restaurant

Vending machine

Bottled water

Meals

Free Wi-Fi

Internet

Car rental

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Offsite parking reservations required

Parking

Swimming pool

Outdoor pool

Next to the beach

Pool and beach

Conference Hall

Business

Fitness facilities

Sports

Pets Not Allowed

Pets

Location

At the resort

Sokha Beach

Ochheutel Beach

Sihanouk International Airport

Serendipity Beach Resort

Sihanoukville

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We had a very nice stay here for one night. Sihanoukville is a terrible construction site but the hotel was still relaxed. It‘s very expensive, but again, that‘s Sihanoukville. Nice breakfast, both asian and western food. I would come stay here again.
The only negative thing to mention: They charged us an additional 5 $ for ordering a taxi to the airport.

Nice place to spend a night

I had such an incredible experience that I vowed to write a review of the few people at the hotel that made all the difference in the world. Due to a dishonest taxi driver (essentially the guy stopped half way and tried to rob me) I arrived late and missed the ferry to the island. The people at this hotel witnessed how I had been mistreated and went out of their way to help me even though at the time I was not currently scheduled to be staying at their hotel. The names of the people who helped me are SZA or "ZaZa" and the front desk manager Meng. I couldn't believe how eager they were to help me. I highly recommend staying here.

Incredible customer service

1. This is not really a resort, is just a hotel
2. The area is very noisy during the night, sound proofing is not really good.
3. Power trip every night at 12:00 am just for few seconds. If you are lucky enough like me, air-cond will be restart itself after power resume. If you are not lucky like my friend, you will need to restart yourself.
4. Breakfast is buffet style, but is the same food everyday.
5. The whole Sihanoukville area is so dusty, you might need to wear a mask every where you go.
6. So lucky to get a nice view from my hotel room. 

Not that good, but no so bad.

Firstly, they do not respond to emails and then I tried phone but still had issues. Finally sent messages on Facebook which they replied to two days later. 

Next on check in the idiot that served me took my first name and matched it to another guests name but the surname was different and he tried to convince me that my booking was in error. Of course arguing with this fool did not improve the situation. I called for someone more senior and was able to demonstrate that my passport matched up with my Agoda booking. 

Next i asked their reception staff to organised a taxi that would come to the hotel and take me to train station in time for my train.
There was however a no show by taxi driver with hotel staff telling me to wait and wait and wait. Sorry but if the taxi is already late it isn't a good sign. I picked one up from out front of the hotel for $2 less than hotel reception staff quoted me for her 'friend's taxi'
Turns out the train times reception allegedly called up.to confirm were wrong by 30 min. Net outcome no train when I arrived. 

I later learn from others that a common scam is to order a taxi for late arrival so that the passenger is left stranded with no way out other than to pay the taxi to take them to their destination. (Not saying that this hotel staff did this, but this is a scam to watch out for).

Hotel rooms are large, beds comfortable with extra pillows. 

BUT AIRCONDITIONING NOT GOOD. Aircon is old and inadequate for room. Room key activates aircon.

TV is not good lots of chinese channels and covered in snow (poor reception).

Wifi is too slow.

Desk staff speak good English.

Before taking a taxi from airport buy a $3 sim card so that you have data. Exit the airport and all Taxi touts ask $20 but pay no more than $15 despite all the lies the drivers tell you. (Eg "airport charge for taxi more now", "Every taxi same price"). During your ride to hotel don't talk to the driver about anything but monitoring your travel journey via Google maps. The driver will be looking for other selling opportunities. Note if you get your hotel location wrong the driver will charge you more. 

Overall, I would not recommend this hotel. Look elsewhere there are many other options in town.

Don't trust this hotel

Overall efficient check-in but the 2 nights stay just created a worse experience.

The 1st morning o had a coffee in the room and to my surprise when I got back to room the coffee cup was still there even though room has been make up. The balcony is so dusty and I do understand due to roadworks, but aren’t it supposed to a normal cleaning for the balcony furnitures as well. The amenities tray is just awful with some much stains such as soap, cream etc. the cleanliness is just worse than staying at a guest house. Decent breakfast and the room rate charges is certainly far compared to the room given.

Worse Experience 

This place has seen better days. 

I am sure we were overcharged for our room, maybe because we were the only guests--I didn't see other people in this big hotel. We stayed here out of desperation because our delayed flight made us miss our ferry, and this place is close to the ferry terminal. 

The hotel is run down, things are broken or fraying. No wifi at all. Lots of signs warning against weapons and prostitution, and threats about having to pay for stained towels. Exposed wires in open junction boxes. We had a room with a view of the ocean at least, and the thumping music outside didn't prevent us from sleeping. We didn't want to touch anything, so we unpacked as little as possible with the intention of leaving ASAP in the morning. 

To be fair, part of my poor opinion is probably about Sihanoukville in general: the Chinese mafia is taking over the town, building casinos and highrises at a breakneck pace, displacing the locals, and giving a real gangster feeling to the town. The street out front stinks, which isn't surprising considering that a new Chinese casino was just ordered to close nearby in Koh Rong after people found out they were dumping raw sewage into the sea. I feel sorry for the locals who haven't managed to escape this depressing town.

Yikes.

For a start this is not a resort - don’t be fooled. Secondly, avoid Sihanoukville - it’s a building site. If you look out to sea then you can’t see the building site otherwise it really is terrible. Locals told us it’s been ruined in the last year or so. To the hotel then - Pros: near to pier. Cons: expensive, noisy, leaking shower, tv doesn’t work with signal, lamp doesn’t work, wi-if pretty poor to non-existent, unresponsive staff, no guide to hotel facilities, pool is weird green colour. Avoid and go to Kampot instead!

One toavoid

On checking in my wife and I were not provided any information regarding breakfast times, WiFi codes or pool information. Not a major issue as I thought the information would be in the room. Upon entering the room there was no information but as I started to look around the room there were far more serious issues. 

Toilet was leaking urine onto the floor. The shower floor had a big crack in it, this was both unsafe and unsightly. After having a shower it also leaked water onto the bathroom floor.
Pink marks (looks like lip stick) on the wall next to the mirror.
No WiFi in the room 
TV signal very poor
No hangers in the wardrobe 
Tall light not working 
Ceiling panel had been removed and not replaced correctly
No honeymoon set up even though I had put a note on the booking 
Towel quality was very poor

When I first went back to reception, I had only spotted some of the issues so just asked for the tall light to be fixed, hangers for the wardrobe and information about the WiFi, breakfast and pool. 

After noticing more issues I returned to reception to ask to speak to the manager, but was informed that he had finished for the day and that I would need to write all my issues down. 

The light was were fixed and hangers supplied shortly after reporting them.

Upon returning to the hotel after dinner, the security staff at the front of the hotel were sitting on the floor on mobile phones. I was approached by the hotel manager (Meng) who had come back to speak to me. I asked tif we could go somewhere private to discuss the issues. This didn’t happen and we spoke in the reception area. 

The hotel manager accepted that some things were not right with the room. He offered me to leave the hotel room that night and that I would get a refund with the exception of a cleaning fee for the first night ($10-$14). By now it was 21:30 and having to find an alternative hotel was not an option. There was no apology for the issues I had experienced.

The Hotel Manager then said that we could stay tonight and then tomorrow I would be shown another room to stay in. If this was no better than our current room he would give a full refund for the second night. 

He said to get a refund for the first night I must speak to Agoda (booking agent) and ask them to raise the issue with ‘Kim’, the regional manager. 

During the night we had noise from outside the hotel going on until the early hours and then starting again at 6am, before being woken again at 7:15am by housekeepers outside the room talking loudly. My wife spoke to them and pleaded with them to keep their voices down as she was trying to sleep. Breakfast for Europeans can only be described as poor. Again, the staff were disinterested, and the food quality and choice was poor, plus it was surrounded by flies. 

When I went to use the pool there were no towels and when I asked at reception, I was told to go back to my room to get some more, and if not ask housekeeping. 

At midday I went to see another room which was certainly better than the first room, so I agreed to stay. I was offered no help moving our bags, and in fact was told that I needed to come down to reception to get my new key. When I politely informed the staff member that I was the guest, she agreed to bring the new key to me. 

I have been working with Agoda to arrange a full refund for the first night. After several emails and it becoming clear to me that the hotel and regional manager were not interested in offering me any compensation, Agoda stepped in and have offered to help me by offering me a credit note for the first night. 

Thanks Agoda.

To everyone reading this, please read the endless other reviews about this hotel. I shouldn’t have ignored them and thought that as it’s a 4* resort, how bad can it be?

It’s not a 4* star resort, it’s  2* at best. The staff are not interested from the front line staff to the regional manager, the hotel is of poor quality and I was told by the manager that it had just undergone a refurbishment (I hope they get their money back). 

The town is a 15 mile square, Chinese run building site. 
Avoid at every opportunity. Visit the many other lovely places Cambodia has to offer.

Serendipity Beach Resort

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Transfer

Languages Spoken

Tourist services

Parking

Pool and beach

Business

Sports

Pets

Policies

Check-in terms and conditions

Additional information

Payment