Name: Royalty Maples Motel & Cottages
Address: 89 Malpeque Road, Charlottetown, Charlottetown, Charlottetown, C1E 1S3, Canada
Rating: 7

Air conditioning

Smoke-free property

Heating

Ticket assistance

Terrace

Express check-in

Private check-in/check-out

Patio

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Room service

Fridge

Family room

Cable TV

Hairdryer

Shower/Bathtub

Bathtub

Linens

Rooms

Accessibility features

Accessibility

Laundry

Services and amenities

Coffee/tea for guests

Vending machine

Microwave oven

Coffeemaker

Kettle

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Barbecue grill(s)

Barbeque

Recreation

Free parking

Free Parking on Premises

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Children's playground

Family/Kid Friendly

Kids

Pets allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Room amenities

Charlottetown Airport

Royalty Maples Motel & Cottages

Charlottetown

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This place is a little gem. The lady at the front desk was a sweet heart and got our booking done so fast. There was a lot involved. All the amenities are so very close. we rented 3 rooms and 2 cottages and each room was so nice. The cabins where the perfect size. The beds where so comfy and it was very clean. The huge lawn made it very easy to have some family games and watch the kids play. I give this place and the staff 2 thumbs up and a huge thank you for everything. I honestly can not say enough about this place. I will be back. 

family Vacay

i would like to thank the lady who runs the place. she was always helpful and friendly. i think she should get a raise. thanks again for all the help and would certainly recommend these cottages. sincerely don in unit 12

great lady

Great spot in Charlottetown! We were in town for a football tournament at UPEI, but didn’t want to be confined to a hotel room. Royalty Maples was the perfect alternative.  Cottage 105 has a full kitchen, living/dining room, bathroom with tub, and the bedroom has two doubles. There is a beach volleyball court and play set for the little ones in the main grassy area. Set back from the road, walking distance to restaurants and grocery stores. Would definitely stay again.

Great spot in the city

This review is disturbing but see the review below about this manager for corroboration.  I booked a 1 br cottage with 2 queen beds and a pullout couch for me and my 2 buddies looking for a cheap place to stay close to town.  I booked this cottage on their website, not a third party website. When I arrived the manager, who was the absolute worst customer service person I've ever experienced, told me I did not book a cottage, I booked a hotel room with 1 bed.  I showed her the email confirmation which clearly showed me booking a cottage, to which she replied "well sometimes third party websites don't have our correct availability".  I told her again that I didn't book through a third party, to which her answer was "what do you want me to do, make a cottage out of thin air?"  She then asked when did I book my cottage, to which I replied 4 weeks prior.  She laughed at me and said "this is old home week, i should have known there would be no cottages available 4 weeks prior".  (I'm from 3 hours and 2 provinces away, so clearly this is an asinine thing to say).  She then told me I should know websites are unreliable and should have called to confirm.  I told her I didn't care that their website was unreliable to which she responded "of course you don't" then slammed the door behind the desk in my face as she stomped off to call the owner.  She returned about 5 minutes later and said she spoke with the owner and they checked the activity log on my booking and no one had been logged as editing it, so I was wrong I booked a motel room not a cottage (despite the fact I continued to show her the email confirmation for my cottage).  I told her I wanted to speak to the owner, she reluctantly called him and said "yah buddy wants to talk to you".  I informed him first of all about the mistake with my room and secondly I told him all the things above  about his managers behavior to which he had no comments or apologies.  He proceeded to tell me the same story about how I was clearly wrong because no one touched my booking.  I asked him what the rate was for a motel room, to which he replied $169.  I asked him what the rate was for a cottage to which he replied $199.  I asked them what rate was on my reservation, to which they looked and said $199.  Still no apology or offer to smooth the situation over.  Finally, the owner offered for me to "cancel the room for free".  Can you imagine that the best offer they gave me to make up for their error and horrendous customer service was to not charge me a cancellation fee.  I checked my phone and not one single hotel room was available for that night in all of Charlottetown.  Same on Airbnb.  It was clear that we were going to be stuck in this terrible, tiny room, and worse yet, there be no repercussions for the terrible service I had received.  I told the owner that we would stay but I wanted one night free for all this inconvenience to which he replied no way, he couldn't do that.  He told me I could have the room for the weekday rate of $149/night, ($20 less per night) and that after fees and tax that was about $100 cheaper (apparently their math skills are as good as their customer service skills).  I had no choice but to accept this garbage offer.  Later that night I got a call from a different staff member, telling me their system wasn't working properly to charge my credit card and that I needed to come right away to give them my card number (he was very anxious and aggressive about me coming as soon as possible, I'm guessing worried that i was going to take some kind of revenge for the way I was treated).  They then proceeded to call twice more and come knock on the door, harassing me like i was a criminal for my credit card number.
As for the room, the one double bed and pullout couch were touching each other and took up the entire room area, so instead of 2 queens in a BR and a double pullout,  3 grown men settled for a double and a pullout side by side. 
 I absolutely despise this place and could not recommend against it enough

STAY AWAY Worst customer service I've ever received

I reserved a two bedroom cottage, but when I arrived was upgraded to the house in behind, I’m assuming due to the fact it was pretty vacant. The house was really nice, wifi worked great, but we could not sleep upstairs it was so hot and there was no air conditioning up there. We slept fine on the main level.  It could have been cleaned better, there was still trash from the people there before, but even with that I would definitely stay here again.

Nice place and close to downtown Charlottetown

Really nice cottages, very well remodeled. Only down side is the bedrooms are extreamly small but I guess they are just for sleeping anyhow. Lovely kitchen with convection oven and large microwave. Lots of storage if you were spending some time there. Very clean.

Nice cottages

When I pulled up (someone had booked this for me, there was a festival and all chain hotels were booked) it was night and I was worried. I’m a business traveller and don’t usually stay at Motels. 

And then I went inside and was just shocked at how charming the place was. I was in one of the Motel units and it was totally renovated, look at my pictures. 

Even the porch in the morning was nice for hanging out with coffee. 

Also, it looks remote but it’s 1km away from a huge mall, Starbucks and McDonald’s. 

I peeked in on one of the stand alone cottages and for the price this is really nice, going to come back with my family next time I’m on the Island. 

No iron or ironing board so a drawback if you’re working. 

Surprisingly nice, close amenities 

We got to stay in a beautiful newly renovated cottage. We were so comfortable and enjoyed the place. Staff was very friendly when we arrived and the house keeping staff always restocked. We were happy to be so close to Charlottetown and the airport. Also wifi was a plus for at night!

Highly recommend!

My kids and I stayed in a one bedroom cottage the first week of July for hockey school. Price was right and it was exactly what we needed. The first three days we used the heat and the last four we needed the A/C and had no issues with either. Beds were super cozy and clean.The wifi on the other hand was non existent, although advertised. It was close proximity to everything and everyday the garbage was taken out and fresh towels were placed in our cottage. very nice lady at check in and when she told us to return, we took it literally. we booked another weekend in Aug.

Great Stay!!

What a grand place In  beautiful PEI. We rented almost the whole motel for a family reunion for a wedding. Guests coming from all over the country! What a fabulous and ideal spot! The house provided a perfect location for grand central of our reunion!

Royalty Maples Motel & Cottages

Main amenities of the mini-hotel

Location

Available rooms

Location

Description of the mini-hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment