Name: Ridgetown Inn
Address: 21198 Victoria Road, Chatham, Chatham, Chatham, N0P 2C0, Canada
Rating: 5

Air conditioning

24-hour reception

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Bridal suite

Non-smoking rooms

Soundproof rooms

Room service

Family room

Shower/Bathtub

Rooms

Laundry

Telephone

Services and amenities

Restaurant

Vending machine

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Barbecue grill(s)

Recreation

Parking

Free Parking on Premises

Swimming pool

Heated swimming pool

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Fitness facilities

Sports

Sauna

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Ridgetown Inn

Chatham

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

It was terrible, the whole place stank of mold and mildew so bad you can smell it from outside, the faucets were coming apart in the shower, there was so much air in the pipes it scared the crap out of us every time, when we flushed the toilet there was a bad stench that came out of it.  The staff were horrible.  They kept wanting more money out of us after we already paid because they spent it before it got to the owner.  And towards the end of our stay, they made it a nightmare for us, piss everywhere in the bathroom everytime we left to go somewhere. Etc and that wasn't the worst, the female staff did something much worse!   We are traumatized! Here's an example.

Nightmare motel!

⚠️Attention! STAY AWAY FROM THIS PLACE.
- ** Not part of Wyndham hotel **
- *Disgusting place*
- *Unsafe*
- *Not suitable for families*
- *Zero hygiene and health standards*
- *Dirty*
- *Noisy*
- *Terrible service*
- Is a motel and not hotel

⚠️Attention! Stay away from this place.

Before booking this motel I should have checked other reviews on TripAdvisor and I also should have checked with the Better Business Bureau. Lesson learned. They are not even registered with the better business bureau! When I arrived there was no one at all at the front desk! In other words, there is no security there whatsoever. A stranger could literally walk through the door and past the front desk and make their way at least to the outside of any room they wanted to. I was horrified!

There was a phone and I dialled zero but nobody answered. Eventually someone came down. Another woman had just come to ask for a different room and so he walked off with her even though I was the one who had made the phone call and my presence was not acknowledged in any way, shape or form. I waited about 15 minutes and he did not come back so I had to call all over again. He wanted to give me a room on the second floor but the reason I had booked here was because I am partially disabled and have problems with stairs and I saw in the picture that they had many rooms on the first floor. 

So he assigned me a room on the first floor. I walked in and it honestly smelled like something had died in there. Then I noticed that one bed was made up nicely and the other one had obviously been slept in! I walked into the bathroom and there were used towels on the counter and even a wet washcloth. I realized the room had not even been cleaned, never mind sanitized! And this is during a pandemic! I was in a lot of pain and was looking forward to a hot bath but the bathtub had a very rusty drain and there was no plug anyway. The television did not work and it was a chunky 20 or 30 year old television. 

But wait, there’s more!

I asked for a different room and he said all the other rooms on the first floor were full, but there were almost no cars in front of any of the doors! So I had no choice but to go to the second floor. This room was their so-called honeymoon suite! It did have a big bathtub and again I was looking forward to a hot bath. Guess again! I am not exaggerating when I say that it took at least 20 minutes to get any hot water at all, even in the shower. The smoke detector on the ceiling was not connected and I did make sure to watch it and the light did not blink at all. Even this room was so creepy that I would not walk on the carpet from my bed to the bathroom in my bare feet and had to put my slippers on. This television was a flat screen TV but they only have a very limited number of Canadian cable channels. In addition I could not get it to work and it took the employee 10 or 15 minutes as well as a phone call to even get it working. There was a coffee maker that basically produced cold brown water. 

But wait, there’s more!

I felt completely uncomfortable because when I was shown to this room there was a lady down the hall standing there in a short red nighty talking to a man sitting in the hall and she looked like a prostitute. She actually came and stared into my room as I was talking to the guy who was trying to get my television to work. I was so creeped out! I actually cried during this entire ordeal but I was extremely physically exhausted and starving and there’s no way around 10 o’clock at night that I could have gone out to find another place, plus I had already paid for TWO horrible nights here.

But wait, there’s more! 

They advertise having a restaurant but it is completely closed down. They also have a pool but it has no water in it! 

In addition there was some kind of an employee lounge or something right next to my room so I had to listen to their constant talking and they didn’t even have the courtesy to close their door!

I was in the area because I was looking for birds during the migration, and I was actually worried while I was away that my things might be stolen. As it turned out, there was no housekeeping done whatsoever to my room! During the pandemic I have had this happen before, but it is always discussed in advance. This place just chooses not to clean anything at all.

The only positive thing I can say about it is that I was shocked that the Wi-Fi was actually pretty good. Given how horrible everything else was, I was sure that the Wi-Fi would not work at all.

It’s remotely possible that this might have been a nice hotel in the past but right now I can’t imagine any human being who would actually want to stay there. In all honesty, this is the worst motel I have ever stayed in and I mean in the entire world. My advice to anyone who has unfortunately already booked it would be not to pay anything at the front desk until you have actually seen your room, and keep asking to see a different room until you think you can stand to actually stay in it.

DO NOT BOOK THIS MOTEL FOR ANY REASON!

Visited there because of facilities,pool and hot tub,pool table in breakfast.Got there to an emty pool and hot tub.Pool table had no felt.Furnitue was from the sixties and the beds were uncomfortable.Asked for a reduction in price because of this and they wouldn't even do that .For what we paid for one night it was rediculous.Also was looking for a good breakfast and it was closed and no breakfast in hotel.

Disappointed

Charged $125.00 for 2 seniors. Not told about a free continental breakfast. A nice touch in the room were the ant traps. Not a glass or plastic cup. no kleenex. Had to shut off the antique a/c and swelter, otherwise you would never get to sleep. Pillows were so thin, mattress was not bad. worried about putting feet down on floor. Wish I had slept in the car.

late at night and needed a room

We stayed one night. It was very quiet. Unfortunately the restaurant is now closed. Pool was cool temperature wise. Continental breakfast was weak at best. Fruit, brown bread for toast, no milk, cream or juice. The room was clean and bed was comfortable. I would stay again. 

Ridgetown Inn 

We booked a hotel a few nights ago and had to cancel two of the three nights due to cancellation of work. The hotel refused to deal with the cancellation and said that we had to cancel through Hotels.com. It took over 24 hours to get a response from Hotels.com. Initially, the hotel said that they would only charge for one extra night and instead they charged for the full 3 nights because they "could have" rented the room for 7 nights on Monday. Shabby customer service and hotel policy. Buyer be aware.

Terrible Customer Service Policy

The front desk staff was very friendly. The bed was clean, but there was a layer of dust on the desk and chair. The hot water took quite a while, and dirt fell from the fan in the bathroom when it was on.  

We did not use the pool, but it looked ok.

The restaurant looked as if it was just abandoned, which had a bit of an creepy vibe.

This place needs quite a make over

Stayed for one night and it was not what I am used to. I didn't hate it, but it was sketchy. I realize I was there on a slow night, maybe 3 rooms taken on the property. The guy at the desk was really nice and helpful. The room was inexpensive but really needs a renovation. Beds are ok but the pillows are not great. The rooms needs a good cleaning. My first room hadn't been cleaned for us by 8pm. To be fair I was in one room out of dozens so I can't say much about the shape of the other rooms. Didn't see the pool or breakfast station because the lights were off and I didn't want to take it upon myself to find the switches. 

Not what i'm used to

Room had multiple issues. Toilet had scum on the water from lack of use. The hot water took about 10 min to warm up. The walls had been patched multiple times and it was quite obvious it was not a professional job. The most glaring issues were the trash stacked outside the rooms and the smell of smoke on everything (we had a non-smoking room). Take your money elsewhere. We stayed here for the close proximity to our event, but I would definitely drive an extra 20-30 min and stay elsewhere next time.

Ridgetown Inn

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