Name: Manoir Sweetsburg
Address: 795 rue Principale, Cowansville, Cowansville, Cowansville, J2K 1J8, Canada
Rating: 9

Shopping on site

Air conditioning

Smoke-free property

Heating

Express check-in/check-out

Garden

Terrace

Private check-in/check-out

All Spaces Non-Smoking (public and private)

No elevators

Reception desk

General

Non-smoking rooms

Soundproof rooms

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Wardrobe/Closet

Bathrobe

Toiletries

Rooms

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

English

French

Languages Spoken

Library

Billiards

Hiking

Sun Deck

Recreation

Free parking

Parking

Business center

Meeting and presentation facilities

Business

Playroom

Kids

Pets Not Allowed

Pets

Location

At the guest house

Room amenities

Manoir Sweetsburg

Cowansville

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This place has everything: it is beautiful, has the charm of the old; it is clean and very comfortable. You are made to feel special by the owners. It is a real Victorian manor. Our family felt like princes and princesses. The breakfast was amazing. Many thanks to the friendly owners for the splendid renovations and tasteful decoration.

A Beautiful Victorian Manor

The Manoir was beautiful, all tastefully decorated, and impeccably clean. Our suite was very spacious, comfortable and airy with large, deep windows.  The included breakfast was more than abundant, delicious and so artfully presented.  Any staff we encountered were quite gracious.  Our stay was perfect, would definitely recommend and/or return.

Delighted We Chose to Stay Here!

Location - perfect. Very central. 
Grounds - immaculate.  
Room - nice, clean, spacious, somewhat dated. 
Sadly this is where the positives end for us. 

Booked our stay as we were attending a wedding. When booking the reservation on line, I asked if we could possible check-in early as to dress for the wedding. I got no reply. I called the Manoir the day, before our arrival and asked if we could check-in at 3pm rather than 4pm so we could dress for the wedding (we were coming from four hours away). The answer - No due to COVID. But, i was told, "do come and register before going to the wedding so you don't disturb when you get in from the wedding". 

Upon arrival at 315pm I registered (as to not disturb later)  given the time, I tried my luck again, might we be able to access our room..."No" and please note, " you must be out by 11 am or there are charges - we've noticed people try to extend their departures, but with COVID we need to clean" 

When we got to our room at midnight,  on a very warm and humid evening (humidex was at 91%) we found that our air conditioned room was not central air, but rather a mal functioning small window unit. 

Many of the items from the room had been removed (extra pillows, blanket,  iron, etc.) all do to COVID. I can understand,  makes sense, great to have an note explaining this, however the note also states, if you want one of the items you must request it before 6pm. 

As stated above, the location, cleanliness,  decor are all very nice. 

Sadly the customer service experience and the blame it all on COVID mantra left us very disappointed. 

It should also be noted, they don't accept credit cards or cash...only debit or e-transfer...for which I am still waiting for my invoice.

Beautiful Locatuon, Awful Customer Service

Stayed there one night, very nice and comfortable rooms.
Hosts are very nice and welcoming. Only deception was the limited channels on the television. Beautiful location and close to the wineries.
Will return for sure!

Very nice place to stay

We recently stayed 3 nights at this beautiful Manoir. The hosts Anne-Marie & Michel were excellent. They provided information on sights in the area and recommendations to us. The breakfast was absolutely amazing & the coffee was superb.
Will be definitely going back.

Fantastic

I booked this place for a stay and realized the following day that they did not accept kids. Mind you, my son is 8 years old and really quiet. Trying to find a compromise, I called and asked the owner if they could still accomodate us. She refused. I then asked if she would agree to cancel my reservation and give me a refund, and she refused again, saying that me loosing $170 was not her problem!!! When you are more concerned about making money then ensuring your guests the best experience possible, you should not be in the hospitality business.

Worst customer service I've ever had

Beautiful bed and breakfast. Great value. Owners are helpful and friendly. The room was lovely and spacious. Nice, modern, clean bathroom. Quiet area of town. Fantastic and delicious breakfast was included. You may want to make your breakfast reservation when you book your stay, or you may not have your preferred choice of time to eat. Overall very enjoyable stay. 

Eastern townships visit

After all the glorious reviews, it is strange to say anything negative.  But the oddest thing is that the owner controls the heat/AC of the entire “annex” building.  We arrived on a hot day and after realizing the thermostats in the room did nothing, called the innkeeper.  The temp was lowered but then another party complained that it was too cold!  Weird setup.  One bedroom was huge, ours not so much.  And there was not a flat surface that didn’t have stuff scattered about on it.  My most positive memory of our one night stay was the shower and the real maple syrup on my waffle. Not the warm and friendly experience of our previous BnB nights.  It is a very beautiful historic building, however, and well maintained.

Owner control!

I cannot say enough about this lovely gem :-) 

Beautiful Rooms,  comfortable beds, very clean! 
They kept the old feel of this beautiful century house. Nicely decorated, very welcoming. Both owners are very kind and attentive to every detail. 
Breakfast was delicious and plenty to start our day!
This is a quaint Romantic Getaway B&B that one has to experience :-) 
Close to Bromont and Granby 15 minutes give or take. 
If you are looking for a special place to celebrate or just to unwind and relax, I highly recommend this place hands down!

Special Place, Awesome service!

Stayed one night in this very nice B&B.  The Manoir had a very welcoming atmosphere, not to mention the Host, and the room was well appointed.  The main source of heat was a nice gas fireplace - worked so well we did not notice the -20 temperature that greeted us the next morning. The breakfast was excellent and comprised a range of choices for the main course.   We started with a really tasty muffin in a jar with a fruit bottom accompanied by great coffee (individually made to your taste).  Chocolates helped finish the great breakfast.  When next in the area, will definitely stay here.

Manoir Sweetsburg

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