Name: Spa Eastman
Address: 895 Chemin Des Diligences, Eastman, Eastman, Eastman, J0E 1P0, Canada
Rating: 8

Shopping on site

Air conditioning

Elevator/lift

Smoke-free property

Heating

Gift shop

Garden

Terrace

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Hairdryer

Shower/Bathtub

Bathrobe

Toiletries

Rooms

Accessibility features

Accessibility

Restaurant

Meals

English

French

Languages Spoken

Hiking

Recreation

Free parking

Parking

Swimming pool

Spa tub

Outdoor pool

Pool and beach

Event facilities

Business

Fitness facilities

Sports

Massage

Steam room

Beauty and wellness

Pets Not Allowed

Pets

Location

At the resort

Room amenities

Spa Eastman

Eastman

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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24-beds

25-beds

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3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

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37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Hello, is anyone there?? Both my mom and I have been calling Spa Eastman for the last five days and left messages and no one has called us back. I am hesitant to book at a spa that won’t call someone back. How would i get in touch if my flight got cancelled or I needed to reach the hotel??  The fact that I can’t get a call back says something about the spa administration as noted in other reviews. Please call back interested guests!

Hello, is anyone there?

While there were many positive aspects to our 3-night/4-day stay at Spa Eastman, I am left with a negative feeling about the place, or, more specifically, its administration.

In February, 2023, I won first prize in a raffle, handed to me by the President and founder, which was a "Cheque-Present," for  a "Spa Destination"package, valid for one year. The package included 3 nights in a "superior" room, 9 meals, and access to activities and lectures on "the art of living"; to the walking trails; the gym; and the therm-therapy installations. On the envelope containing the certificate was written, "Value: $1,206.00

I telephoned the spa, and booked my three nights (June 24 through 26), and was told that the additional price for three nights for my wife would be $712.00. I assumed that this included Quebec's 15% sales taxes.

When we arrived on the 24th, the receptionist told me that my reservation would not begin until the next day: June 25th! Luckily, our room (which I found to be rather basic, and not "superior," except, perhaps, for the jacuzzi in the bathroom, was unoccupied and ready. The king-size bed was comfortable, except for gigantic pillows, and a thick duvet. The next day, the very helpful chambermaid (thank you, Jane!) exchanged the pillows for thinner ones, and the day after that, she substituted a blanket for the duvet, and we finally had a good night's sleep.

The meals and restaurant service were very good, but the restaurant can be extremely noisy, so we took our food on trays to the nearby quiet "bistro," and ate in peace. 

My wife has mobility and other challenges, so we did not avail ourselves of any of the facilities in the spa, which appeared to be excellent. 

Upon vacating our room, the receptionist told me that there was nothing else to pay. I was surprised, but thought that perhaps the President had left word to make the prize for two people. We returned for our final lunch to be told that we owed an additional $1,045.11 for my wife. The same person who had apparently made a mistake in our booking dates claimed that, even though we had not used the facilities, we had to pay as if we had used them. She claimed that this was the spa's protocol. I protested vehemently, and finally was charged a total of $818.32 (the $712 I had been quoted + taxes).

Once home, I discovered that the spa indeed offers a no-frills "Destination Package" for a minimum of three nights, double occupancy, for $246 per day, + taxes. I do not understand why this was not offered to us to begin with. 

In sum, I recommend that anyone dealing with Spa Eastman insist on being given their reservation details in writing, so that there are no misunderstandings about dates or fees. In addition, unless you are willing to sleep on over-stuffed pillows and sweat under a duvet, change the bedding as soon as you arrive.



Mixed feelings about Spa Eastman

The pictures speak for themselves. The rooms advertised on their websites and not what you get. Save your money, go somewhere else. I have been ‘’upgraded’’ to another dirty and old room, after asking for mine to be cleaned… I have stayed at cleaner motels.

Dirty rooms - save your money

The spa facilities and sceneries are absolutely great. The food in the restaurant is also healthy and delicious. 

However the big problem with this place is that eating in the restaurant is not very relaxing.  In fact, it feels more like you're eating in a tavern rather than in a spa, and this is just not conducive to relaxation.  The staff just lets people holler and scream at each other across takes as if this were a cafeteria.  This is just not conducive to a relaxing stay. 



Good spa but noisy and boisterous restaurant 

My experience at Spa Eastman was one of the most emotionally poisonous, hurtful, disempowering stays of my life.

I entered with the intention to rest, surrender and restore. However, 2,239$ CDN later, on top of the Tim Hortons and corner store expenses I was obliged to add in order to have snacks and enough hydration (no drinking water during my 4 day stay in my room + terrible customer service at the restaurant/bistro), I feel depleted and psychologically burnt out.

Every time I tried to kindly communicate with the reception by cellphone or e-mail, or even in person at the front desk (there is no way to contact anyone from your room…), I was either ignored, put on hold or barely served.

When I booked a meeting with one of the coordinators to organize workshops and conferences for 2021, ahead of time, and confirmed the logistics of the meeting, I was left hanging at the person’s office’s doorstep without an e-mail, a call, a note, nor an apology.

Except for a handful of magnificent souls and DEEPLY caring nurturers I came across during my stay, the management and 90% of the restaurant staff left me baffled, feeling confused and disrespected.

The whole experience was a mix of gorgeous scenery and beautiful nature and a highly dehumanizing, terrible customer experience approach.

Either it was passive-aggressive, manipulative or dry, or it was overtly abusive.

I waited 5 days for someone to reach me, contact me, and try to repair. I had even sat down with the owner of the spa to talk face-to-face. I will spare you the details because I have integrity, and I don’t want to make things messier than they already are.

Let’s just say I left her office feeling very weird about it all.

Result: nothing. No shame in their game. They are very comfortable keeping up their disguise and overcharging clients for little to no kindness, respect and basic human decency. Enough is enough.

Dehumanizing, poisonous customer service

The customer service is terrible, the treatments are mediocre, the food is decent and the cleanliness is 2/10, which during a pandemic is unacceptable. We met other individuals who were checking out early due to the same experiences. 

I highly DO NOT recommend this place, save your money because there is ZERO relaxation.

Save your money because there is ZERO relaxation.

The Spa Eastman reopened after closing due to COVID.

I have not come for years, and it's a great experience. Even with social distancing guidelines, it is a fantastic day with my wife.

We took a day special with a meal and a treatment and we enjoyed it very much.

Great relaxing experience!

Great space, beautiful rooms, superb food, classes and conferences are a wonderful plus. This place is a gem. Saunas and pools are the cleanest you can imagine. Personnel is warm, knowledgable, and efficient. And the restaurant! Soon good!

Marvellous stay!

Very nice spa, in a serene natural environment. Our package included lodging, 3 meals per day, access to the Nordic baths, and activity sessions and workshops. 

Spa Eastman has an excellent thermotherapy circuit, complete with outdoor hot baths, cold baths, Hammam, infrared sauna, and Finnish sauna. The activity sessions include yoga, pilates, outdoor cardio workouts, mindfulness meditation, and anti-stress walks. Some lectures include plant-based nutrition, aromatherapy, etc. There is something to do every day.

The rooms were clean, spacious, and comfortable. Unless you stay in the main lodge, there is no wi-fi in the rooms so it's a perfect opportunity to decompress and have a digital detox. The other rooms are located in cabins 1 to 3 minutes away from the main lodge on foot. The main lodge has a seating area and a nice fireplace where you can access wi-fi, read, and relax.

The food served at the restaurant is amazing! Everything is gluten- and dairy-free, and there are many clearly-labelled vegan options. There's always a small buffet available, serving fruits, yogurt, bread, soup, nuts and seeds, a variety of crudites and salad, and hot drinks. For the main dish, you order a la carte from a varied menu. Dessert is also included at lunch and dinner. There's a chef's inspiration dish at dinner which changes every day. The waiters are friendly and knowledgeable. 

Overall, my experience here was amazing. I wouldn't change a thing about it. Thank you for this wonderful experience!

Amazing spa, felt so relaxed

My friend and I took advantage of the Girls weekend package. We had a lovely weekend - although do have to say that the beds (two twin beds in the room) were ridiculously uncomfortable and we had a bad sleep the first night. We mentionned it to housekeeping on our way to the front desk in the AM - and they very quickly suggested memory foam mattress pads, which alleviated 90% of the discomfort for our second night (as if it wasn't the first time they'd had that request....).  That being said, it was our only real complaint. The food was abundant and excellent - you would never guess gluten free and local. The service - especially in the dining room - was top notch (the maitre d' helped us discover some excellent local wines). People were quiet and respectful in the nordic spa areas and treatments were well done. The grounds were lovely and we also enjoyed a nice 5k walk in the woods. I would definitely go back.

Spa Eastman

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