Name: West Edmonton Mall Inn
Address: 17504 90 Ave Nw, Edmonton, Edmonton, Edmonton, T5T 6L6, Canada
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Smoke-free property

Security guard

Express check-out

General

Non-smoking rooms

Family room

Indoor Fireplace

Cable TV

Hairdryer

Shower/Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Laundry

Safe-deposit box

Dry-cleaning

Telephone

Iron

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Free Parking on Premises

Parking

Doctor

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed

Pets

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Edmonton International Airport

West Edmonton Mall Inn

Edmonton

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I reserved a hotel elsewhere, but upon arriving at midnight, it was unexpectedly different from the online pictures, so I opted not to stay. After checking a few other hotels without success, I arrived at West Edmonton Inn around 2 AM. Bushra, who was incredibly friendly, professional, and helpful, made my experience positive. I'll definitely consider staying there again.

Great staffs and customer service

Good things - included water park passes, easy check in and out, friendly staff, continental breakfast, free parking
Things to be improved- room decor could be upgraded, radiator makes a loud banging noise every 20-30 mins which makes it impossible to sleep, human hairs everywhere including the bathroom sink and countertop, bathroom floor, shower, hair on pillows, comforter, and bed sheets which was very gross, blinds looked like they were from the 1970s.

Clean the sheets - too many hairs

Other than the location of this place, there isn’t much great to say. It’s very outdated with early 2000s type decor. You can tell many people have stayed in these rooms. There was a foul odour coming from the bathroom that was overwhelming. We asked if they could send someone to deal with it, to which they replied that we would have to make do for the night and someone would come in morning.. no one came. It was almost 24 hours later before they switched our room. Staff was ok but ultimately I wouldn’t recommend this place to anyone. 

Good location, dirty, outdated hotel with no amenities.

The room and hotel was ok,nothing special and the price was a bit more than I thought it should be. The big draw was to be so close to the west Edmonton Mall. I found out that they did have a free breakfast when we were checking out! I guess it was written on the little paper that came with your key card. So make sure to read the little piece of paper.

Was ok

Great location to stay near at WEM and outstanding staff from Front Desk. And good deal if you are planning to go to water park. I hope on our next visit they ll add some frieds and fruits with there Free Breakfast. 😁 Thank WEMI

Service was great, room was decent, nothing fancy, price wise you're paying for the convenience of being a cross from the mall. Overall good experience.  Would definitely recommend for families looking to checkout the attractions at the mall 

Very pleasant experience

Was not impressed, reserved two beds got one bed, a double bed at that. We requested disability room, and the carpet is not at all wheel chair friendly, shower was not clean at the bottom so we would not use it as she would have to sit on the floor as there was no chair provided nor could we find staff to request one. 

Not overly impressed

Only positive is the close access to the mall. Internet didnt work, rooms were old and bathroom sink cracked. Needs updates as it didnt feel clean. Wall outlets in room didnt work to charge phones and half the lights didnt work in the room. If you need to leave early from the hotel.. you are locked in and good luck finding staff to let you out. Overall I do not recommend staying here... especially for the price. These rooms should be less than $100 a night for what you get

Overpriced for what it is

They should have let people know that the services were not as advertised at the time of booking. Lots of dirt in the elevator  and common areas. Room was ok. Biggest complaint was they didn't bother to let people know the Wi Fi was not working and they seems  in no hurry to do anything about it

No WiFi and Dirty

Very good price for this hotel given its proximity to the mall. Note that you need to book directly with the hotel to get 2 free vouchers per day to Galaxyland or the waterpark (i.e. not through a 3rd party site such as this one).

Most staff was friendly, but check-in was terrible. I booked the hotel nearly two months in advance.  Upon arrival with a toddler at 10:45pm, I was informed (without given a reason) that we would "need to transfer to a new hotel".  Staff member did not attempt to troubleshoot the problem at all. I asked whether an alternate room (not necessarily same bed configuration) was possible. After much back and forth, the employee relented and we were able to stay in an available room after all. Not a good way to start the visit.

West Edmonton Mall Inn

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment