Name: Surfside Inn
Address: 9609 St Margaret's Bay Rd., Hubbards, Hubbards, Hubbards, B0J 1T0, Canada
Rating: 8

Smoke-free property

Heating

Express check-in/check-out

Terrace

Outdoor furniture

No elevators

Reception desk

General

Bridal suite

Room service

Hairdryer

Flat-screen TV

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Linens

Alarm clock

Mosquito net

Toiletries

Rooms

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Hiking

Sun Deck

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Windsurfing

Cycling

Sports

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Halifax Stanfield International Airport

Surfside Inn

Hubbards

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Very lovely, traditional B&B. Comfy and very clean. Very close to the beach, you can hear the waves at night. It was wonderful. Breakfast was standard, but did the trick. Very friendly and accommodating front desk. We would definitely stay again.

Very clean and worth the money. We would stay again.

My husband had booked for us to stay at this place which we had almost 16 years ago when we first started dating and had a wonderful time. He rightfully thought it would be romantic to go back. All was well and he had good dealings with the staff during booking, arranging for chilled wine in our room and during check in. But that’s when it stopped. The room we were given was just sad. It was clean, yes, but so sad. Little to no decor, all very dated and not in the quaint way we remember. Peeling bland wallpaper, a very basic bathroom with no toiletries supplied and coffee was in a Tupperware container. None of this was a deal breaker, but seemed very odd for the high price he paid for the room. 

Where things went downhill was dinner. They asked us to make selections for dinner ahead of time, again a bit off but not abnormal. We sat down for our dinner, selected wine and waited patiently. It was when we were served plastic bag sandwich bread whole wheat toast (like Sara Lee that you buy for your sandwiches) for our “bread starter” that we knew something wasn’t right. Again. Given the amount spent this felt kind of insulting. My chowder arrived and we gave it a try. I’ll say there wasn’t anything “wrong” with it, but it was just so sad. The seafood was very overcooked, the shrimp looked and tasted like overcooked frozen bagged shrimp, the base was runny and tasted like warmed cream with maybe a smidge of butter. Just sad. We could have made this better at home. When my husband’s mussels arrived it was the same story. The main issue we were having was the cost we’d been asked to pay for this less than mediocre experience. 

We asked to speak with the manager who came to speak with my husband. He demanded they speak outside to avoid upsetting other guests (one man in the “dinning room”). I could tell he was incredibly defensive and not at all receptive to what my husband was trying to discuss with him and demanding “proof”. We were stunned. I explained about the sandwich bread and that the chowder was below mediocre. He demanded “concrete evidence”, to which I acknowledged he seemed offended by our opinion and began explaining what I outlined above. He then declared to us “well anything can be made at home” so we again explained that for our anniversary and the cost paid we’re expecting better quality then what’s been provided. He asked if we wanted a better price and we said no, we’d like to be refunded at this time so we can have the experience we want elsewhere. We did offer to pay for the food made. He stated he needed to speak to the owner and left. 

A while later the front desk girl came out and stated if we wanted a refund we needed to supply our IDs. This instantly had red flags all over it. We explained it was common practice to take identification at check in but they didn’t; but to demand it now didn’t make sense. It wasn’t required to process a refund. They were also insistent that we both had to provide ID instead of just my husband who made the reservation and used his card. We asked to speak with the manager/ owner again and wanted to know why she had been sent with this request. She left. 

After about 30 minutes she returned and stated we either give our IDs or they would trespass us! We hadn’t been angry, we hadn’t been combative, simply asked to speak with the owner. We again stated we needed to discuss the reasoning for this with the owner. That this was an abnormal practice and it was offensive that she was having to be a middle man and that they couldn’t come speak with us. She informed us the man we spoke with was actually an owner so he lied to us telling us he wasn’t. We stated we were happy to comply but we wanted to Speak to the owner to understand the reasoning for this request as she didn’t have answers. We stated that if they wouldn’t speak with us we would need to contact the police because of their threatening nature and we didn’t know how to proceed. 

About 10 minutes later an older man came out and started taking pictures of our rental vehicle. We asked why, he wouldn’t look at us or speak to us and went inside. 

Another 10 minutes and this poor girl is again sent to tell us this is our last warning to provide ID otherwise they’ll be involving the police as we’ll be considered trespassing.  We tried asking why the owners refused to speak with us. She had no explanation other than that this was her job as the front face of the establishment and that this was policy to have ID for refund or trespassing would be instituted. I then asked if this was a frequent occurrence if this is how they choose to handle customer complaints. She stated “I refuse to answer”. The only information she could provide regarding our IDs was that it was for fraudulent reasons. But because we couldn’t speak to anyone about it we have no idea what this was about. 

We were happy to comply despite the request being abnormal and did offer to provide money for what was made. The owner’s/ managements refusal to work with us lead to this situation. We later discovered a number of reviews that depict similar interactions. 

Please do not stay at this establishment. There is so much better and so many amazing place in Nova Scotia to have a beachside retreat.

Very bizarre and worst customer service experience

My husband and I stayed at Surfside Inn in July and September this year and it is by far our favourite vacationing spot in Nova Scotia. Having sampled a number of commercial hotels and Airbnb's over the years, nothing has compared to our experiences here. Some takeaways: our hosts miss no opportunity to make us feel welcomed and appreciated; attention to detail accompanies every aspect of the stay, from the cleanliness and decor of the rooms, to the friendly, professional service while dining; having the option to stroll along Queensland beach and then retreat to the privacy of a comfortable suite is one of the best experiences we have had while away. We have stayed at Surfside over a dozen times in the last 10 years and cannot recommend it more highly (as much as we'd love to keep this hidden gem to ourselves). The team at Surfside always goes out of its way to make us feel at home and we've never been disappointed. It's a truly delightful place to land. As always, we're looking forward to our next stay!

An Absolute Favourite 

We booked a 2 night stay at Surfside Inn at Queensland, all was perfect and all email and phone conversations cordial. The night we arrive the checkin is normal, a little cold but fine, we asked about breakfast he said no, we said fine. At this point we asked if perhaps the person on the phone was French, my boyfriend detected an accent and was hoping that maybe it was French because I lived for years in France and love to speak my language, the gentleman just shrugged his shoulders and never answered. The following morning we inquired about reserving for supper, he was very evasive, he replied it depends if chef is coming or not so we asked well is the chef coming and he just shrugged and said I don’t think so. Not really an answer, so later that day we decided to call the person we had spoken to several times on the phone. She then started to be aggressive, stated that we hadn’t read email about food and that we could leave if we wanted, we were flabbergasted by her response and said we would eat elsewhere no problem. When we arrived back at hotel we were greeted by the gentleman telling us we were to leave immediately, yelling at us that we were racist( I’m guessing because we asked if the woman was French) told us we were harrassing them( because we asked about restaurant reservations but received no clear info) and also that my boyfriend was aggressive, which at that point was not true at all, but in all honesty afterwords he probably said a few things, because not only were they throwing us out for no reason he did not want to let us go up to our room to gather our belongings, when we said that we would call police he let me go get our things. I was so worried because he was really trying to push my boyfriend emotionally to do something wrong. I ended up forgetting my iphone plug at Hotel . He yelled us off the deck saying to never come back and that they had the right to refuse clients as they saw fit. And by the way because it was a long weekend and nothing else was available we had to leave Hubbards, the area we came to see.
There are so many folks worthy of our business these days and these rubes do not deserve it nor do they merit beingadvertised on ANY list as anything more than a last chance choice of accommodation if the gulag is full. Absolutely save your money and respect by going elsewhere.

Horrible and threatening people to deal with

A lovely, quirky old inn with lots of character. The management is friendly and very efficient. We received a upgrade to a large room with four poster bed, couch, chairs and coffee table. The spotless bathroom had a freestanding shower and double jacuzzi tub. We slept like logs. It is usually full and with good reason as it is quite reasonable. 

Great over night visit at sweet inn

Old house turned into an Inn, you can hear everything; running water in the pipes, next door talking, walking, etc.
We stayed there 3 nights, noise from upstairs every night; last night noise from upstairs at 1AM. I asked the receptionist to talk to the people upstairs, noise didn't stop yet for a while. Hard to get a good rest.
Only a couple of restaurants nearby, not opened in the morning, need to drive to nearby cities for breakfast or supper.
Way over rated!


Can't get good rest

We had a perfect room.  Thanks to the people with the dog who traded rooms with us!! :) Our front and side windows gave us a view of the water.  I think we were actually in the honeymoon suite.  This is a older BnB - with loads of character! Super clean and the bed was big and comfy.  Shower had the water pressure you needed and if you wanted to soak in the tub.  There was one of those as well.  The gentleman that checked us in was really nice and helpful.  We had a great stay here.  Go walk on the beach!

Right across the road from the beach

Spent almost 170.00 for a basic room.  The room was very dated and smelled very musty. 
This place does not deserve even a one star rating.
There are very few places to stay in the area and the location is excellent as it is close to Queensland beach.
The room was very small and for the price one fo the lights in the bathroom was burned out.  Really??? Staff could not replace a burned out bulb!
The bed as extremely old and way to soft from age.  
Way to expensive for what you get and for the tiny size of the room.
I would not recommend this place nor would I go back.
They left us with 1/2 roll of toilet paper with no spare on stand by..........????
Next time, I am in the area, I will drive to Halifax and get a room for much cheaper and way better quality.

way overpriced

Not my first - and definitely not the last time at this cozy and charming place! Very welcoming and caring hosts, amazing old Victorian style building, cozy rooms, tasty meals! Highly recommended if you want to escape from your routine or take a beak from a noisy town. The hotel is very well thought, and the owners are always ready to help you with anything you might need. Highly recomended.

Wonderful stay in front of Queensland beach

Stayed overnight last week while travelling with my sister.  We loved this place. Room was clean, comfortable and with a good price.  Coffee and breakfast was served by Serge: fresh fruit, toast, eggs, yogurt, juice and granola.    We were across the street from the beach and listened to the ocean surf at night.  Couldn't have asked for more.  I'd book it again easily.

Surfside Inn

Main amenities of the guest house

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