Name: Niagara's Emerald Falls Bed & Breakfast
Address: 4291 Simcoe Street Niagara Falls,Simcoe Street, Niagara Falls, Niagara Falls, Niagara Falls, L2E 1T5, Canada
Rating: 9

Air conditioning

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Rooms

Laundry

Services and amenities

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

English

Chinese

Languages Spoken

Free parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Schoellkopf Power Station

Schoellkopf Geological Museum

Prospect Point Observation Deck

Niagara Falls International Airport

St Catharines / Niagara District Airport

Buffalo Niagara International Airport

Harbourfront Centre

HTO Park

Air Canada Centre

Rogers Centre

CN Tower

St. Lawrence Market

Hockey Hall of Fame

Metro Toronto Convention Centre

Fort York National Historic Site

Roy Thomson Hall

Princess of Wales Theatre

Royal Alexandra Theatre

Nathan Phillips Square

Toronto City Hall

Grange Park

Yonge-Dundas Square

Art Gallery of Ontario

Allan Gardens

Royal Ontario Museum

Casa Loma

Niagara's Emerald Falls Bed & Breakfast

Niagara Falls

Booked the Emerald Falls B & B in Niagara Falls for a one night getaway hoping to get a nice place within reasonable distance of the falls. Price was very reasonable and location was good. We arrived and were greeted by what I assume is the owner/manager. Not too friendly but such is life (all B & B hosts in the past have been quite friendly). The guest lounge was off-limits due to it being unheated. Nice room, totally useless. We were told there was bottled water in the fridge, but that was it. Room was okay but obviously the room was not heated for long before we arrived. Room was clean and adeqaute. TV remote wasn't functioning but again no big deal. 
The next morning there was no breakfast, no host, no service. 
I contacted Expedia to make a formal complaint (misleading advertising, etc). Folks at Expedia were useless. Nice enough, but no results. They claim they contacted the owner but the owner refused any compensation nor would they be making any changes to their operation. 
WILL DEFINITELY NOT BE RCOMMENDING EITHER EXPEDIA NOR EMERALD FALLS B & NO B.

B and B without Breakfast means it's a B

This is a similar review I left on the website I booked our room (with updated feedback from my response I was given)

The room was clean. The bed was comfortable. No problems with the jetted tub. Reasonably priced and the location is within walking distance to the falls. Would love to comment on the breakfast, but there was none! 
I will take responsibility in naively assuming breakfast comes in staying at a 'B&B' but it is disappointing in finding out one of the key reasons you book a place (i.e online reviews complimenting on the breakfast) to be told there will be none. Doesn't help when they have an open guestbook from guests staying a month ago stating how wonderful their breakfast was! 

Although booked our room 'off season' the overall experience staying here felt like we were an inconvenience to them. The old looking and overly bleached colour towels we were given had seen better days (there is a reason most places have white towels!), the 8 sheets of toilet paper left hanging for us with no replacement on stand by seemed a little harsh. 
When asking about using the fireplace that didn't turn on easily the gentleman who showed us to our room stared at us blankly and wasn't sure himself and asked why we would want to use it....because it's the middle of February? Or because it might be nice? We didn't bother in the end. 
Overall, not the best B&B experience and although we do plan on visiting the falls again, we won't plan on staying here.

*Update*

So the response concerning the breakfast:
"There was a misunderstanding about the breakfast, we can not provide breakfast for some reason."

Although I am curious what that reason may be... it is still a warning to those reading these reviews to not base your decision when people highly praise something you might not be given. I still find it pretty misleading when a place is described as a 'B&B' and only one is provided, but never mind!

'it should show on your reservation. and that is why the price is so 'reasonable' as you said. '

Another way at looking at it being 'reasonably' priced because at the time in booking it was off season. However, you are in control with the prices but I deliberately paid extra to stay at your B&B because of the highly praised reviews that gave exemplary feedback concerning the breakfast and nice rooms. For whatever reason we were not provided breakfast and for the 'reasonable' price I did pay, I could easily have paid the same (and in some cases less) for a room that did include breakfast. I hold my hands up in that I made the error in assuming breakfast would be provided. I just find it unusual, for whatever reason that we did not. 

'For the fire place in the room, i believe it is just for decoration, no one had used it before.'

You might want to double-check the fireplace because it did look like more than a decoration, but I am not 100 per cent certain on that. Even so, the confusement given when it is the heart of winter as to why we might want to the fire on still baffles me! As to ask us why we would want it on is also confusing as why wouldn't we?

'Sorry we didt provide white towles like hotels, but they are definitely clean' 

I never said the towels were dirty. They were clean but very old looking. I don't think every B&B provide white towels, but there is a reason most places probably do! (They can be bleached and not look/feel old). I admit, this is only a minor complaint but if want to make a good impression you might want to treat your guests with nicer towels! I probably should have packed a few in my case! 
You never did reply as to why we were given a practically empty toilet roll despite two guests staying in your room. Again, it is the small touches that make a big impression as the vibe of the whole of our stay felt like we were an inconvenience.  

Summary:

Overall, I didn't expect the red carpet treatment, despite how this may sound. Having stayed at just one other B&B in the falls that was 'a night to remember' ;) I remember how different it was than just a regular hotel which is why I opted for another B&B stay. I was however hoping for more of the same or something close to what we experienced the last time round. My biggest mistake was expecting breakfast at a B&B, a mistake I won't make again. My other fault was having the bar set high and I made my other mistake thinking this place could compete. 
Having said all that I wish you all well and am sorry it just didn't work out with us.

Niagara's Emerald Falls Bed...no breakfast!

We enjoyed staying on the Canadian side of the falls for a weekend siteseeing trip. This bed and breakfast is close to everything. Exceptionally clean and nice breakfast. Very friendly host. Recommend.

Weekend Trip

My partner and I spent 3 nights here in the Emerald Room which had a bonus sun room, a jetted tub and a queen sized bed. While the check-in time was 4pm, Helen, the owner, had our room ready for an early check in at 12pm to accommodate us. The room was fresh and clean, had AC, a wall mounted flat screen TV and excellent wifi connection. The jetted tub was an excellent choice and the queen sized bed was ridiculously comfortable. 

Breakfast was homemade and made to order accompanied with yogurt, cereal, fresh fruit, coffee/tea and juice. Multiple parking spots were available however my vehicle, a Ford Flex, proved to be a little too big for the property so we mostly parked on the street overnight. It was a safe neighborhood, and we did not experience any issues. 

We were a 3 minute drive to Clifton Hill, and despite the property being fully booked, it was quiet and peaceful. We thoroughly enjoyed our stay and will be booking here again!

3 Night Stay in the Emerald Room

We were the only ones to be in the home which had roughly 7 rooms. Every morning had a fresh meals ready for us that were always too large to finish. The service was friendly, the rooms clean, and a fantastic value. Only thing I'd bring up is either to bring a car or be prepared to walk the fifteen minutes to Clifton Hills area as the bus service is poor. I'd recommend this to anyone looking for a nice stay.

Amazing Stay

I'm so glad we chose to stay here. The room was great, the overall building was comfortable and cozy. It was a 5-minute bus ride to get to Clifton hill area, and the bus stop was very close to the hotel, maybe a couple minute walk. Breakfast was great, and the breakfast area was cool. I would stay here again for sure.

Comfortable and close to the falls

We stayed one night in this house with a garden and we had a great time. The owner is delicious, very kind and very attentive to the needs of the customers. The structure is clean and the breakfast is really abundant. There is parking and it is very easy to reach the waterfall area, even with a pleasant walk of a quarter of an hour. Fair price.

A certainty

We've only been here one night to see the waterfalls: beautiful! It felt like a movie, exceptional courtesy, clean and very welcoming! Breakfast with really good candy, eggs and bacon!

Oh, that's great.

B&B really nice, very cozy and super clean. The lady is very nice and she makes a great breakfast! We had a really good time! Very very nice!

It's excellent.

This bed & breakfast is located fifteen minutes' walk from the waterfall, in a quiet residential area of Niagara Falls. It is a typical North American house, with garden and porch available to guests. The room where we stayed, the Ruby Room, is large, well furnished, with wood floor and air conditioning, neat and clean. The hostess welcomed us very warmly and enthusiastically, proving always very willing to provide advice and suggestions. The breakfast was very rich and varied, going from fruit and bread to banana (never and very good) to tasted and bacon, among many other things. During breakfast the guest entertained us with a lively conversation and lively entertainment to our trip.

Niagara's Emerald Falls Bed & Breakfast

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