Name: Plaza Hotel Niagara Falls
Address: 4357 River Road Niagara Falls,River Road, Niagara Falls, Niagara Falls, Niagara Falls, L2E 3E8, Canada
Rating: 7

Air conditioning

General

Fax machine

Business

Sauna

Beauty and wellness

Extra decontamination measures

Health and Safety Measures

Location

At the hotel

Catholic Health

Schoellkopf Power Station

Niagara Falls International Airport

St Catharines / Niagara District Airport

Buffalo Niagara International Airport

Harbourfront Centre

HTO Park

Air Canada Centre

Rogers Centre

CN Tower

St. Lawrence Market

Hockey Hall of Fame

Metro Toronto Convention Centre

Fort York National Historic Site

Roy Thomson Hall

Princess of Wales Theatre

Royal Alexandra Theatre

Nathan Phillips Square

Toronto City Hall

Grange Park

Yonge-Dundas Square

Art Gallery of Ontario

Allan Gardens

Royal Ontario Museum

Casa Loma

Plaza Hotel Niagara Falls

Niagara Falls

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

You DO NOT want to stay at this place!!~

We booked this Ramada Hotel through Expedia, and when we turned the beds down, we discovered the room had bedbugs (we have photos and video of it and left one of the bugs trapped under a plastic cup on the middle of the bed for proof to the staff.)  

We went down and informed the front desk staff, stating we were leaving and expected to receive a refund.  They offered us no compensation or even another room to stay in - not that I would have with bug infested rooms!  I didn't hear from them so 2 days later I called and I emailed the manager and got no reply.  Then I contacted Expedia, who reached out to the Ramada Inn and further emailed me a response that stated they "could not get the hotel to give us a refund", and couldn't help us any further.  Are you kidding me?  With proof? 

I refuse to pay for staying in a room that was infested and that we didn't stay in.  Further to that, the hotel charged me another $19.93 for I don't what.  I refuted both charges with my bank/visa.  CROOKS!!

** BED BUG INFESTED HOTEL ** DISGUSTING!

Very good trip worth every penny.  The temple next door was a sight to see a Bonus surprise  it was mesmerizing like we went on a trip to the Asia's......thank you to property management excellent work guys!

Bang for your buck!

We went to Niagara falls during March break for a family vacation and stayed at this hotel which was a very enjoyable!! Big shout out to Ayushi at the front desk who was simply the best for accommodating our needs and making our trip memorable!!! Customer service is still alive because of people like her :)

Best stay!!

My recent stay at Ramada by Wyndham Niagara Falls by the River was extremely disappointing. The cleanliness and maintenance of the room left much to be desired, and the overall service provided by the staff was lacking.
Despite multiple promises of resolution, there was a complete lack of communication and follow-up regarding my refund and deposit return. The front desk manager, Alex, did not address my concerns effectively, leading to a sense of frustration and dissatisfaction throughout my stay.
I regret to say that I will not be returning to this hotel nor will I recommend it to others. The overall experience fell short of basic expectations of hospitality and customer care. 
I hope that the hotel management takes this feedback seriously and makes the necessary improvements to ensure a more positive experience for future guests.


Disappointing Experience - Would Not Recommend

Frequently in Niagara for business, this Ramada is always my first choice. Excellent, friendly, helpful and accommodating staff, clean, comfortable rooms and the location serves me well, away from the hubbub nearer the Falls. Great rates, too.

Bed bugs in my room . Manager aswathy moosath didn’t do any things. Worst experience ever . we never seen any things like that but what make the matter worst is the way manager aswathy moosath handled it . To bad

Bed bugs

Stayed with my kids and my toddler pulled this blood sheet down. 

Bathroom sink, water would pool and gave off nasty mold smell. Obviously needs Draino hasn’t been cleaned. Look at the pics- seriously, who would want to shower in that?

Hotel is far from Clifton Hill -not walkable. When asked front desk about buses response was “I don’t know about buses”

Breakfast - OK food buffet style. Servers ++++ superb 

Security/safety/Entrance- sign on door says use key card to access after 11pm yet the doors were wide open at 1 am and no one was at the front reception.    

I read the reviews prior to and have it a chance. If you do the same Good Luck. 

Can’t wait to delete these pictures off my phone

Amazing staff - Great rates - Good breakfast - easy to drive from here to all sites and attractions.  Very nice room, very spacious and comfortable.  The staff was so good to the kids and they went out of their way to help at any opportunity.

Would definitely recommend.  My kids insist on staying here the next time we are in Niagara Falls.

Very happy experience.

Appreciate the housekeeping staff. On our first night, the carpet smells bad and the tv is nit working. Since we came late in the night I just told the reception next morning the problem. Then she sent tehnician to fix the tv and when we come back to the room it's fix already. Then I saw the housekeeping staff and told her that our carpet smells bad. Then she said she will clean it. Thanks to her the time we come back the room smells good. The room is tidy and the supplies has been refilled. Even the breakfast is good and the staff on duty that day is very accommodating. Nice stay. And even we encounter problem at first and disappointment they fixed it.
 

Nice stay. Some problem then solved.

The positive: The room itself was okay. 

The negatives: The amenities we were seeking were all unavailable: the pool "had a leak," but seemed like they had no intention of ever fixing it. The game room and fitness facility were "being renovated" and were closed. They said the same about the IHOP, but it looks permanently closed. No signs of any renovation. The breakfast buffet was fairly awful: rubber eggs, dry pancakes, greasy breakfast meats, old looking fruit. There are signs everywhere that it must all be eaten in the breakfast room and nothing may be taken to go. So, if you just want to grab something quick and go or eat back in your room, you're out of luck. We gave up after two days and we're not an especially picky family. In the 4 nights we were there, housekeeping came exactly once: the day after the first night. When we said something, we were told that they only clean the rooms after being there 3 days. This is something they could at least mention at check-in, but why clean the day after arrival then? That math didn't add up at all so seemed like a weak excuse after the fact. The one day they did come, they left us 1 towel for 3 people. Front desk staff were hit and miss, but most were at least polite if not very helpful. I suspect the issues are more with management and ownership than employees.

Plaza Hotel Niagara Falls

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment