Name: Aurora Inn
Address: 831 Main Street, Kingston, Kingston, Kingston, B0P 1R0, Canada
Rating: 8

Shopping on site

Air conditioning

Smoke-free property

Newspapers

Garden

Terrace

All Spaces Non-Smoking (public and private)

No elevators

Reception desk

General

Non-smoking rooms

Room service

Rooms

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Picnic area

Recreation

Parking

Free Parking on Premises

Business center

Event facilities

Fax and copy machine

Business

Children's playground

Kids

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Aurora Inn

Kingston

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Great little motel with very clean rooms, very comfortable beds and nice towels and linens. Air conditioning was appreciated! All the amenities needed. Staff all very friendly and accommodating. Very reasonably priced and close enough to asking distance to restaurants in town. Lovely little town!

Great stay

Front desk guy was amazing. Very friendly.
When I walked in my room, I laughed at the reviews I read earlier.
The rooms here are NOT small. They arent huge but very average in size.
Then it all went downhill...

The smell wasn't amazing. Pets obviously stay here.

The dirty towels still on the back of my door and the dirt on one bed showed me that the cleaners don't truly care about their job.

The internet is really slow.

The bed is hard.

Did I mention the lingering smell?

It's really too bad. This place has made soem obvious upgrades to furnishings and decor. It's more modern than most small town hotels I have visited. But instead of investing money into new paint, they should try properly training maid staff or paying them more s they do a proper job.

It's not the  worst hotel Ive stayed at, by any means.
Has a lot of potential but needs some changes

Just no. Full no.

On August 13th, my spouse, 1 year old child and myself stayed at the Aurora in Kingston for what was our first family trip. I would describe the motel itself as average, some renovations have been done in the bathrooms, otherwise the rooms were small but comfortable. Unfortunately that is where the positive comments stop. Although the staff was friendly, I cannot say the same for the Manager/Owner. To describe his attitude as rude would be an understatement. Ill-mannered, abrupt and impolite would be more correct. Checking in, I was left waiting for over 10 mins before he emerged from the back and greeted me rather abruptly, and with annoyance. We were given our room key and proceeded to get settled. The room was excruciatingly hot. The area was experiencing heatwave with temperatures reaching 40C with the humidity. We turned the air conditioner on to cool off the room. My spouse then left the baby and I to unpack while he ran errands. Within minutes the air conditioner shut off. I called the front desk and informed the manager of the issue. I expressed my concern with not having AC particularly because of the baby. He’s response “Don’t plug anything on that wall.” I told him there was nothing of ours plugged in anywhere. He goes on to inform me that because of the heat some AC units are tripping breakers. I asked if the issue would be rectified. He said they were working on it. They AC came back on but shut off again less than 10 min later. I called the front desk and I once again expressed my concerns as the room was stifling hot. To which he responded “What do you want me to do about it? Just call and I’ll go downstairs and trip the breaker”. I was taken aback by his aggressive tone. So much so that I dreaded calling every 10-20 mins when the AC shut off. After the 19th call, my spouse proceeded to go speak to the manager and see if another room was available. The manager treated my spouse with distain and insolence. Saying we can have our money back and leave. Had any other accommodations been available in the area we would have left but we’re obligated to stay. Thankfully a friend was kind enough to drop off a fan to get us through the night. From speaking to other guest it became obvious that this manager was treating everyone with disrespect. At $140/night, a price more reflective of a hotel rather than a motel, we expected at the very least decent customer service. We can understand that issues arise, however, how staff treats its guests and the ability come up with solution/compensation is what separates a good business from a bad one. The only reason the Aurora is still is business is likely due to the lack of accommodations in the area. I would classify the Aurora as to be avoided if at all possible.

To be avoided at all cost

We stayed here for a sports event and were pleasantly pleased with our accommodations.  The rooms are a good size and very well maintained.  They offer a great breakfast as well and they are close to the high school where our sporting events took place.  We will definitely stay again and recommend this motel.

Great spot

I stayed at this hotel last night while away on a business trip. For those reading the older posts, this is no longer a Best Western as of a year ago or so.

Check in was really easy and quick. Staff was really friendly and helpful.

Rooms are tiny, but yet, still very cozy and definately worth staying in. My bed was really comfortable and had a great sleep.

Breakfast was great. Had a good selection like waffle maker, cereal, toasts, juices, coffee, milk, muffins, mini croissants.

The only reason why I am rating it as a 4, the floor is really old and squeeky, and the door seals are not that great. Last night there was strong winds and the wind kept whistling in my door. I looked and you can actually see that the wheater seal is not doing its job right. Would probably be due for a new one.

Great Hotel

We had a mini-reunion here Sept 19-20, 2018. There were 7 of us staying in 3 rooms, and I can't say enough about the Aurora Inn! We were checked in on Sept 19 by a  lovely lady at the front desk. She made sure we had whatever we needed, and told us about the complementary breakfast and the use of the dining room for a meeting room. Our rooms were comfortable, and well-equipped. We all had a good sleep! This morning we went for breakfast and found waffles, eggs, baked goods, wonderful coffee, and everything we could need. Overall a great experience, and we promised we'd be back for another reunion another time!

Wonderful!!!

My only complaint here is that the windows are painted shut. I cannot breath air conditioning air. Had to prop the door open for a few hours to cool room down. Rooms are very clean and not bad size either.

Clean rooms and grounds, friendly staff

I’ve lived near this hotel for 12 years, and it has under went through a lot of changes. I’m very surprised on the rooms, up to date colours, beds are amazing and customer service was great. I’d definitely recommend this motel to anyone traveling in the Annapolis Valley.  

Aurora Inn

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