Name: The Customs House Inn
Address: 38 Depot Street, Pictou, Pictou, Pictou, B0K 1H0, Canada
Rating: 8

Smoke-free property

Express check-out

No elevators

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Dry-cleaning

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Free parking

Parking

Business center

Business

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

The Customs House Inn

Pictou

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

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2-beds

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3-beds

30-beds

31-beds

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38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Very disappointing. Advertised as an inn with delicious breakfasr and friendly staff, was nothing but a room with no onsite staff. When we arrived there was an envelope on the door with our name. Inside was a room key and a note saying they weren't doing breakfast and made a small adjustment to the price charged. The adjustment didn't even cover breakfast at a fast food restaurant. Very deceptive advertising. Avoid. There are lots of other B&B's and inns in the area.

Not as advertised

Very clean and spacious rooms in old government building with lots of character. Beautiful wood finishing, wide doors, lots of windows, on the harbour. Has a small kitchenette, stove top, fridge. The inn is within walking distance to restaurants and a short 5 minute drive to the ferry. I would stay here again!

Beautiful Inn

My wife and I, along with another couple, stayed here. What a lovely spot! I love repurposed historic properties like this, especially when they are taken care of.  The rooms are large, well appointed, nicely furnished, and extremely clean. The washrooms are updated and ours had a jacuzzi tub. You couldn’t be more central to local businesses.  There was a nice local breakfast spot across the street. We also purchased Grohman knives and some nice crafts. I can’t recommend this hotel highly enough.  It’s comfortable and unique, and in my opinion, extremely reasonable. Don’t pass this by.

Lovely Stay

Made a booking for December 27th, 2021. On the 19th, out of the blue, I received a written message from the Inn that the reservation was cancelled. Strange and unexpected to cancel a booking a week before a major holiday. Today I received a message that the booking still existed and that I would be charged. The Inn had not cancelled the booking. Bizarre. I have not had a similar experience anywhere else in the world.

Unreliable

Lovely old Customs house that has been converted to an Inn.  While the rooms are not luxurious they are clean and comfortable.  The location is conveniently located adjacent to the waterfront with a number of options for dining and sightseeing within walking distance.

Nice Inn in Good Location

I'll echo all the positive reviews, though I did read the negative, (don't let them put you off.) Our Custom's House Inn room was clean (not a speck of dust or grit on the lovely hardwood floors), warm for the cool time of year, roomy, including its spacious, clean bathroom with large modern tub/shower.  We arrived late in the evening and late in the tourist season to a note/key on the reception desk door -- terrific; a no-hassle check-in!  A very quiet overnight stay (we may have been the only guests?), and breakfast as was described by the owner - basic.  No surprises, a good value, comfortable sleep.  We'd stay longer and stay again if the chance came.

It's as most have described -- terrific!

Huge room, huge windows, very high ceiling, glossy old wooden floor — certainly unusual and reflected its original use as an office in an actual Customs House. Comfortable bed and nice bathroom, with a huge tub. Breakfast was minimal (self-serve cereal and toast, coffee and tea) but served in a very cool former “pub” in the ground level. Doug was very friendly and we had a nice chat. A nice stopover on our trip!

Great stay!

Customs House Inn, a restored post office, is indeed a very charming place. The place seems recently renovated and the room I stayed in (2A) was quaint with a king-sized bed and hardwood floors. The TV is a bit small considering the distance to the bed or the couch however this is not a place that you would spend a lot of time in the room watching TV.

However there is some kind of processing plant across the room I was in on the water and it ran at least until 11:00 pm, or so it seemed. And it was a bit loud considering how quiet  it was when it finally shut down.

A continental breakfast is included in the basement. The Innkeeper is a nice guy and is generally available by calling his cell phone. There are not a lot of other activities on the property (no pool or fitness room - or at least I didn't see one).

I imagine that in the summertime, this would be a very busy place. I would still try to get a room on the second floor but away from the water (which is unfortunate because that is the better view).

Interesting Place, Processing Plant Runs a Bit Late

We stayed 1 night and were not sure we were at the right spot when we pulled up. This Historic Building was once an actual Customs office.  It is right across from the water and next to an old train station.  The Inn Keeper Doug was very friendly and directed us down the street to eat.  Our room had 16' high ceilings and everything we needed.  The comp breakfast was in the basement, brick walls and had high ceilings as well.  I guess it used to be a bar at one time.  It was super!

A great surprise!

Pictou is a very charming, but quite small town today. It’s remarkable to think how much trade they must have been doing back in the 19th century to require such a grand customs building, with neighboring train station. Fortunately, travelers today can still enjoy the architecture by staying at the inn. We had room 1C, with views out to the water, 14 foot ceilings, huge arched windows, and a remarkable old fireplace. The room was very large and airy, with quite a big bathroom as well. Breakfast is more than sufficient to start your day, with toast, cereal, and yogurt, although there is no hot food. The Inn is located on the water, within a few blocks of all the sights and restaurants in town. One caveat if you have mobility issues: you can request a room on the ground floor to avoid the long flight of stairs to the second floor. However, the breakfast area is in the basement.

The Customs House Inn

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