Name: Hummingbird Guesthouse & Charters
Address: 5769 River Rd, Port Alberni, BC V9Y 6Z5, Canada, Port Alberni, Port Alberni, Port Alberni, V9Y 6Z5, Canada
Rating: 8

Air conditioning

Smoke-free property

Heating

Garden

All Spaces Non-Smoking (public and private)

Outdoor furniture

General

Non-smoking rooms

Family room

Rooms

Diet menu (on request)

Meals

Free Wi-Fi

Internet

Barbecue grill(s)

Billiards

Hiking

Picnic area

Fishing

Sun Deck

Recreation

Free Parking on Premises

Parking

Spa tub

Pool and beach

Darts

Sports

Playroom

Children's playground

Family/Kid Friendly

Kids' TV Networks

Kids

Ski storage

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Comox Airport

Hummingbird Guesthouse & Charters

Port Alberni

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Terrible experience just trying to book a room!  After giving her the dates of our stays, deciding on the room, and giving credit card details,  I asked about the establishment's cancellation policy.  She asked when we will fly to the West coast - that would be the deadline for cancelling.  There does not appear to be a cancellation policy and she cut me off saying that she cancelling my reservations and hung up.  We are closely watching our credit card account to assure that there is no fraud.

Terrible experience!

In my life I have travelled pretty much anywhere, and stayed in any kind of hotel, from 5 stars to 3 stars, from little hostels to huge resorts and so on… The host of this guesthouse was by far the rudest person I have encountered. I went with my family and the welcome she gave us was just awfully rude and careless, the old lady was clearly only interested in the money as she quite literally rushed to make us pay. Moreover, she disrespected my family with her words as well, unacceptable. I strongly suggest anyone sane reading this to move on to some other place! 

The single worst experience I’ve ever had traveling

As soon as we walked in we received the worst attitude we could receive as customers. The host is definitely the rudest person I have encountered since I moved to Canada. She disrespected my mother in front of my whole family and I will not stand by it. You are going to regret coming here. I suggest you find elsewhere to stay.

The host is a frustrated woman that does not know what being respectful and welcoming means.

Nice guest house, a tad dated in decor, but comfortable, cool (it was really hot out!) and Cheryl ensured we had what we needed.
Room has a king sized bed which was squishy and comfortable, and an en suite, a tassimo coffee maker, and a variety of teas, a full sized fridge with a microwave in the central area.
Large lovely garden to sit out in, with lots of chairs and seating areas.
We had a comfortable two nights.

Very comfortable

We had a horrible experience with Cheryl Heuser the owner.  My husband booked in a visiting Christian Pastor and his family for his local Pastor and church for. Cheryl Heuser called him to cancel the booking, yelling at him for bringing this Pastor into her business! He was on the phone with her and I could hear her yelling at him from across the room. At first she said she would reimburse him but it would take 10 days. My husband said he had never heard of such a thing and he was really annoyed that she was screaming at him over the phone. That really made her go crazy and she said fine, she would not reimburse him at all! I told her we would go to the police if she didn't pay us back and she hung up. The total amount of the booking was $667.00 so not insignificant and after listening to her, I'm thinking maybe it should have been 666. Avoid this place at all costs!

Hummingbird Guest House cancelled our booking and stole our money!

We stayed in the Sunburst Family Suite and it was such a great space. There is a full kitchen, living room and even books and toys for kids. It was very clean and spacious. The grounds are lovely as is Cheryl the Hostess. We only stayed 1 night on our travels but you could comfortable stay here multiple nights

Will stay here again

This is our second time staying here. Cheryl is always so great to us and so accommodating! She also has the space to accommodate our boat! The first time we stayed here we stayed in the room with the sauna and mini shared kitchen.. it was spacious and the sauna was a nice touch! This time we stayed in the suite upstairs with the full kitchen. When I say full the kitchen literally has everything from pots and pans to aluminum foil and paper towel, a cheese grater and so much more! It was perfect for us to cook our meal kits in. 

I love that this place is called Hummingbird Guest House and Charters and is decorated beautifully with Hummingbird accents. What a beautiful property inside and out. 

Thank you so much Cheryl! We will be back! 

What an awesome place to stay at! 

The person who runs this place is completely unreasonable. Do not book here. She evicted a family of four, with small children, in the middle of a pandemic, from a monthly rental agreement, because she didn’t like that there was clutter in the suite. The suite that was their home for four weeks. Not damage, clutter. Not excessive noise, or excessive dirt, just the things they were using to live their lives. She demanded access to their suite for hours and was putting her hands all over the dishes and glassware - in a pandemic! She was so aggressive and belligerent that the police threw up their hands trying to deal with her and helped the family move out. She performed a refund for the police but put in the wrong amount in the terminal, stealing as much as she could from them on their way out. STAY AWAY if you value your dignity, your privacy, your money, your sanity.

Horrible management

Stayed for one night on the way to Tofino.  With no breakfast being served we had the entire lower floor, huge, the bedroom itself was large and comfortable. Great back yard to relax in, has a bbq, room we had has a full kitchen. Close to town, not much of a walk. Only drawbacks and we could of asked about these, one outside light shines right on the bed, but goes off at 11. Also there was a noise coming from the vents. But overall, very comfortable and clean. 

Nice location 

A simple miscommunication turns into a NIGHTMARE. Cheryl was unprofessional, RUDE, and INSULTING. Never come across such a mean spirited person in the hospitality industry.

In short, the host DOWNGRADED OUR ROOM over a simple miscommunication, threatened to NOT REFUND should we cancel, INSULTED me many times, and ACCUSED ME of hiding my identity? I am SPEECHLESS. ALSO, all this happened ONE DAY prior to our departure.

My boyfriend (Canadian national) and I (International student who works and studies in Vancouver) were looking for a simple weekend getaway on the Island. We know traveling during COVID can be delicate and were willing to be cooperative.

ONE DAY BEFORE our stay, Cheryl sends me a message warning me my address on our Agoda reservation seems to indicate Thailand, and that my number is an American number. She asks me to call her to confirm my identity. Additionally, she says she has taken the liberty to DOWNGRADE me to a smaller room believing “we will not show up at all” and that “we are not legit”. Weird… I don't remember filling those in. I figure if I call to explain, all should go back to order. I WAS VERY WRONG.

I call her and specify my situation (I lived in Thailand 3 years ago, but don’t know where the US number came from). I give my correct address in Vancouver, contact info and accepting to bring all necessary papers to confirm my status here. I refuse the downgrade of the room, as our room was suppose to have TWO QUEEN BEDS and a PRIVATE KITCHEN. The downgraded room has ONE BED, and NO KITCHEN. We are expected to pay the same. IS THIS ACCEPTABLE? 

She says in a rude and impatient tone that she has already agreed to give our room to another customer, so either we accept the smaller room or we can go someplace else. WOW. REMEMBER, this is the DAY BEFORE our departure.

I send her a follow up email telling them if they cannot provide the room we booked, we want the reservation cancelled. Her reply was insulting beyond words, so i simply attached it. Note: I filled in Canada for country of residence, which is correct.

After contacting Agoda (Took me a good while) for them to intervene, they accepted to cancel our reservation with no penalty. Now, we just had to find an accommodation on Vancouver Island one day prior to the trip, when all places are booked out... sweet...

Honestly, never been so insulted by a service I paid for. I felt low the entire day. Save your time and don’t give your money to this unprofessional establishment.

Hummingbird Guesthouse & Charters

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