Name: Hotel Acadia
Address: 43 Rue Sainte-ursule, Quebec, Quebec, Quebec, G1R 4E4, Canada
Rating: 7

Computer

Air conditioning

Smoke-free property

Newspapers

Television in lobby

Terrace

Express check-in

All Spaces Non-Smoking (public and private)

No elevators

Reception desk

General

Non-smoking rooms

Room service

Family room

Hairdryer

Shower/Bathtub

Rooms

Accessibility features

Accessibility

Luggage storage

Concierge services

Telephone

Services and amenities

Coffee/tea for guests

Restaurant

Vending machine

Coffeemaker

Meals

Free Wi-Fi

Internet

English

French

Multi-language staff

Languages Spoken

Hiking

Recreation

Parking

Parking nearby

Spa tub

Pool and beach

Fax and copy machine

Business

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Quebec City Jean Lesage International Airport

Hotel Acadia

Quebec

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

 I am a regular traveler who is used to small creature comforts, this place caught me off guard, another guest mentioned do due diligence, basic request black tea bags and milk never showed up, front desk showed interest to help never came through, non functioning printer, it's a very basic hotel, hostel would be a better description 

Hostel like setting

Hôtel Acadia is a very special place in Old Quebec.  The rooms are beautifully decorated with a warm, inviting and romantic flare. We stayed in the same room, on the same date in October, 15 years ago when we were engaged.
Room 101 is very special.
We will return again!!

Beautiful & Romantic

We booked online and the room looked nothing like the website or this website!
It was much smaller and a bit cramped.
Could only get one station on the TV to work and it was in French.

Having said that, the staff was nice and our stay was comfortable.  Location is excellent!

Nice overall but do due diligence

We had a very nice room with a front street view. The beds were very comfortable. The location was fabulous with walking distance to everything to see.  Michael, at the front desk, was very nice, friendly, and helpful.

Comfortable Hotel, Great location, Very Nice People

Disappointed with lack of aeration and heavy humid smell.can’t open windows and be careful to not heart yourself when walking because the floorboards are all coming off. My husband and I both left with heavy migraines.

Musty basement suite

We stayed in the L'Hermitage building, which is across the street from Hotel Acadia. Our room was beautiful, with high ceilings and intricate plaster work on the ceiling. The beds were very comfortable. We were on the first floor, facing the street, which was initially worrying, however we had no problem with noise or a feeling of privacy. The location is perfect, in walking distance to key areas in Old Quebec City. The only unfortunate aspect was that the staff did not tell us about the hot tub and terrace until we were leaving. 
IMPORTANT: There is no elevator and the stairs are steep and narrow.

Beautiful room, great location

Pictures look better than reality. No elevator. Hotel is run down and desperately needs a refresh. Sink in bath was cracked, peeling paint, breakfast provided was barely adequate, staff not very friendly or helpful. Other than good location, not much to recommend.

Very disappointing

We had a nice stay at hotel acadia for 4 days. We were visiting for a mother daughter getaway. I was a little worried because of some of the recent very negative reviews, I can see the reason for some of them but people need to manage their expectations when booking a hotel at a cheaper rate. 
I would say this is a budget hotel, this is reflected in the price and the hotel itself, although I can see they are starting some renovations. This hotel definitely has a lot of potential.
I wish I could give 3.5 stars, but I thought 3 was too low, so I gave 4. 

Here are some pros and cons

Pros 
-Very friendly reception staff 
-beds were super comfortable!
-great location 
-we booked a superior room with 2 beds, this was a nice size and had a charming quebec feel with the fireplace and brick wall.
-free breakfast every morning at sagamite when booking through their website. Food was really good. 
-water machine and cappuccino/espresso machine in lobby, with Keurig in room. No charge to use these.

Cons
-cleanliness: we did feel cleanliness was lacking. There was visible dust on the vanity shelving and the bathroom just didn't seem clean, black mold on the tiles. The bathroom was dated and could use an update. Made me question the cleanliness of everything else.
-no housekeeping throughout our stay 
-no wifi or TV for the duration of our stay in the room, they said it was being fixed but it never was.
-hot tub not working, and I don't think it has been for a while. It shouldn't be advertised! 
-when we checked in they told us that there was a drip in the bathtub that they "couldn't get fixed before we checked in". We looked at the tub and there is a visible mark from it dripping for a long period of time. Don't be dishonest with your guests.

Overall it was a good stay, we paid $150 a night with breakfast included for a superior room and I am happy with the value we got. Anything more expensive I would have been dissapointed.

Great mother daughter trip, but hotel could use some improvements

This hotel has on premises parking and the location is excellent. 

The room was adequate - clean and a very comfortable, firm bed not unlike a higher end hotel. It was against a wall given the limitations of an old building. It is listed as a Superior Room. That, however, is an exaggeration.  We paid $125 plus taxes. That included breakfast so, yes, you get what you pay for.

On our way to dinner, I waited for my spouse in the lobby. The internet was down and the manager (?) was working to resolve it. While waiting, there was a new man on the front desk. The manager (?)  asked him to put one on. He slowly turned to look at him and said why? Then he slowly reached for one and put it on. This is a managerial concern but when you are client facing the message to me was ugh, this guy is on tonight. I hope we don't need anything.

The lobby furnishings were a little shabby and damaged. 

After dinner, the front desk man was on a personal call. I hovered for a bit and he finally hung up when I asked him a question about breakfast.  

We went to the room and tried the internet. There was no obvious WiFi code. I went to the front desk and asked.
The man told me what to look for. I went back and couldn't find it. I returned to the front desk with my laptop. After he gave me two more codes I finally showed it to him so he could tell me which was the right code.

I would have rated our stay a 4 out of 5 based on the class of accommodation if it wasn't for the night porter on the front desk.

Trying to be sympathetic during the pandemic but some things can't be overlooked

Wrong information was given at the time of booking. Family of 4 was initially assigned two different suites in TWO different buildings. After much protest, we were finally given two rooms in the same building. Accomodation  was OK, but some info given was wrong.

Hotel Acadia

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

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