Name: Hotel Citadelle
Address: 4800 Boulevard Wilfrid-Hamel, Quebec, Quebec, Quebec, G1P 2J9, Canada
Rating: 6

Air conditioning

Elevator/lift

Smoke-free property

Heating

Newspapers

Ticket assistance

All Spaces Non-Smoking (public and private)

Reception desk

General

Non-smoking rooms

Family room

Cable TV

Hairdryer

Shower/Bathtub

Rooms

Accessibility features

Accessibility

Luggage storage

Wake-up service

Telephone

Services and amenities

Coffee/tea for guests

Vending machine

Meals

Free Wi-Fi

Internet

English

French

Languages Spoken

Tour assistance

Tourist services

Parking

Free Parking on Premises

Fax and copy machine

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Quebec City Jean Lesage International Airport

Hotel Citadelle

Quebec

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Do not stay here.  There were dirty Kleenexes when we pulled down the bed sheets.  Dust and dirt under the beds.  We even broken ear rings under the bed looks like hookers use this place.   The fold out bed kept collapsing. 
We tried to  ask for some form of compensation but the owner Charlie said that was the price.
The place needs a major upgrade and smells like an old carpet everywhere.

Worst Place Ever

the hotel manager charged by credit card $30.00 after my check out, stating a towel was stained!! when towel was already stained and far from new! They did not even contact me to advise me or mention this charge, completely unprofessional and insulting to treat clients this way! and when i called to discuss the extra charge, the manager refused to even speak to me or call me back. extremely rude!

BEWARE!! do not stay at this hotel!!

We stayed twice at this hotel, visiting friends in the area; our rooms were very similar. The interior of the hotel is quite charming; the halls have nice decorations, though it's a bit dimly lit. The front desk seems to be staffed 24 hours a day. Rooms are a bit small, but nicely appointed with a desk, chair, and comfortable beds. Bathrooms have separate baseboard heat. Staff during both our trips spoke fluent English as well as Quebecois, and were incredibly helpful. Our only difficulty lay in the thick sheet of ice that formed in the small parking lot. As the ice sheet thawed, it thinned, enabling our car's tire to crash through the ice and form a pothole. The car was stuck and had to be towed out; had we realized this, we'd have unloaded our luggage and parked in the lot just above the hotel. Hotel offers free WiFi and simple breakfasts; the breakfast room can become quite crowded at various times. Coffee is always available, as is ice. Charming, affordable, and friendly.

Quaint and affordable hotel

Traveling all over Canada with my husband and three kids (12-15). We stayed in a Holiday Inn Express and Hampton Inn Suite which were great.  We aren't super fancy so it's not like we need a lot of amenities. Traveling with 5 is tricky so we needed a place that would accommodate us all and this place seemed perfect because it was a suite.   It's not in a great area, meaning there is NOTHING close where you can walk to or a short drive to. Old town was about 25-30 minutes away. The place is not nice. It's really dark and old and hasn't been updated in a LONG time. Lots of mold in the bathroom baseboards.  I had to go and get toilet paper from the front desk bc we had 1/4 left and no replacement. Air conditioners are window units so our curtain didn't cover the window (unless we didn't use the air conditioner) and so I had to shove the curtain in the top of the air conditioner so people couldn't see us sleeping in our bed.  The air conditioners are also VERY LOUD so it was like sleeping in the engine of an old car.  The rooms are very dark and dingy and very old.  
The staff was nice.  The rooms are fine in that we had what we needed, but we did not want to be there. We tried to stay out as long as we could so we could come home tired and just go to bed and not spend time in the room. It just wasn't very nice and we did not feel comfortable at all there.  I don't think I would recommend this place to anyone I know. Not even my friends that really know how to "rough it".  
We got up and just left and didn't even take advantage of the breakfast.   We were planning on spending the day in Quebec City but instead just wanted to leave and head to Montreal. I do not recommend this place at all. 

Not great.... 

There was no lights when I got to the hotel. I was unlucky, but the staff didn't help neither. They were rude and didn't  provide anything that could help getting into a dark room in the middle of the night. Internet was terrible and the location was not good as well. 

Bad experience 

I found our rooms dark and dingy and in desperate need of updating. However, we needed a place for 6 of us on a recent trip for a funeral so this fit the bill.  Definitely was not impressed with the free breakfast and probably would not go back again.

Good spot if you need adjoining rooms for the family!

We recently booked a room at Citadelle, but then had to cancel it. The whole process turned out to be unnecessarily difficult. What we learned through our (and our booking agent's) interactions with the hotel's personnel during those 3 days (!) was that none of them actually spoke any English and only when we called back after finding a person on our end who spoke proper French did we have a productive conversation. This was quite a surprise to see a level of customer service this low in such a popular tourist destination like Quebec City. Would not recommend this place unless you're fluent in French.

Hotel Citadelle

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