Name: Hôtel Jardin Du Gouverneur
Address: 16, rue Mont-Carmel, Quebec, Quebec, Quebec, G1R 4A3, Canada
Rating: 7

Air conditioning

Smoke-free property

Heating

Ticket assistance

Express check-in/check-out

Television in lobby

Private check-in/check-out

All Spaces Non-Smoking (public and private)

No elevators

Reception desk

General

Non-smoking rooms

Room service

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Linens

Rooms

Ironing

Laundry

Concierge services

Luggage storage

Services and amenities

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

Russian

English

Italian

French

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Hiking

Recreation

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Quebec City Jean Lesage International Airport

Hôtel Jardin Du Gouverneur

Quebec

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Save yourself some heartache and from ruining your trip by staying at this property! They want you to believe that it is a quaint hotel with European charm but what you get is old furniture that looks as if found outside by the garbage and what could possibly be a bullet shot through the window. Would have been great to have been in the way or maybe even a loved one. Oh yes, they did not even bother to fix it. I have video and pictures to prove it. We asked if we could change rooms, of course "No." We asked if there was some way to fix with duct tape. Their solution, "Close the curtains." We noped out of there within the hour. Of course because of their greediness we are not getting any kind of refund.  

Piece of Crap!  Vacation Almost Ruined!

Perfect room for my family. It has a good view of the park. The place is just behind iconic Chateau de Frontenac. The room has a fridge and a microwave oven. It has good wifi. I'm not sure  about the parking. The only problem is there is no elevator. We had to carry our 4 heavy luggage using the stairs.

Nice Place But No Elevator

Great location and room. Our room overlooked a park.  It was quiet and in a very good location.  We were not able to make it for our first night due to flight cancellations and they thankfully refunded our 1st night.  It was close to the tourism office and where we caught the hop on and hop off bus.  

Great location

We made our reservations through a booking service and were expecting breakfast to be available.  Only coffee, tea, and cocoa in the lobby, with coffee makers in the room. Had to show desk clerk our printed reservation and only then did he provide breakfast vouchers for a restaurant a short walk away. Of our five nights here we only had maid service once.  Our traveling companions on another floor never received maid service, even when requested, although they were given clean towels.  Beds were a little too soft for our liking. 
The hotel is directly adjacent to the Chateau Frontenac (shown in the picture for this hotel on the Trip Advisor website!), across the street from the Jardin du Gouverneurs park and the Terrasse Dufferin, which overlooks the St Lawrence River. So, location is fantastic. Not sure location made up for the disappointing hotel, however.
When our flights home were cancelled, we were pleasantly assisted by hotel staff to book a taxi to the airport. A 20-min ride for four in a Toyota RAV4 was about $50 CAN.

Fantastic location, but this two-star hotel was a bit of a let-down after moving from a three-star

We have stayed here in December and twice this March Break as a mid point in a long drive.  I love this hotel.  Right in the old city but nice and quiet.  Rooms and beds are so comfortable and clean.  Front desk staff is very kind and friendly.  Check your emails and texts if you are arriving outside of front desk hours.  Communication from the hotel is very efficient annd helps your anrrival go smoothly.   Easy check in either way.  Merci, Jardin du Goivernor, a la prochaine!  

Perfect for us!

The pictures on their website are enhanced to make the hotel look more up to date. Our room was very small with not enough space to put of luggage. We were on street level and our curtains had a gap so passersby could peep in. The bathroom was small. Good points- great location to restaurants and nightlife (there was a fireworks display while we were in town). The mattress was comfortable and the sheets were a nice quality. Noise wasn't noticeable.

Read reviews before booking

I spent 4 nights in this great hotel.   I had read bad reviews and I do not know why.    The first floor room #A we were in was clean,  and comfortable.   We had 2 beds separated by an arch to make it 2 rooms.   The front room had huge windows overlooking the park and down to the river.    The staff was extremely helpful and provided coffee, and water.    The location was beside the garage for the Chateau Frontenac and you could walk to everything with no problem.      I looked into 2 other first floor rooms and they were also very well kept and maintained.   We had an excellent stay here.

Great Stay at Hotel Jardin du Gouverneur

We booked our room 7 weeks in advance and were charged in full when booking to take advantage of a promotion the hotel was putting on.  Upon arrival we were the fortunate ones (I guess) as we got room #1.  What a terrible room.  Bathroom is so small and shower is beyond ridiculous.  Paint peeling and chipping all over the place.  Coffee make did not work, but, when I mentioned this to front desk I was told I didn't know how to work it and try again.  I did and still didn't work so I left the 2 cups of coffee grounds sitting in the machine for the housekeeper to clean after we put the sign on the door which indicated room needed cleaning (as per the instruction posted on the door).  Ooops, they forgot to mention there is no housekeeping services provided due to Covid, yet the cleaning person was cleaning the room of our travelling friends at that time.  The man at the desk advised me that just can't happen and as he said "maybe they just got lucky".  REALLY!!! Easy to understand the no cleaning, but, let your guests know! And by the way, that promotion they put on never did materialize.  Front desk blamed some other company as it was nothing to do with them?  I urge you to look over their website and find alternate accommodations for your stay in that great city. We have been traveling in North America, Caribbean and Europe for over 40 years and have never had such a poor hospitality experience. 
Stay away from this place....

Stay away!!!

1
The worst hotel I have stayed.
The pictures on booking doesn’t apply for the booking. Extremely expansive 290$ for a night and the room was worst than staying in a cheap motel.
The receptionist don’t even look at you when u come in. Room very damage as well as bathroom.
Location was good but does not justify the price. You can hear the person next door talking clearly. No security what so ever.
They supply a very cheap breakfast in a restaurant near by, also very cheap.
I’m not a type

Horrible! Very expansive for the horrible room, very damaged as well as the bathroom.

Our stay was not at all what we expected. First, as we arrived, we realized that nobody was at the hotel - no guests, no employees. We were told someone would be there to greet us. We called a number and were simply given the code to the building and our keys were left on the counter. Then, we found that despite being alone in the hotel, we were given a tiny room with no view, and with access to a very old and dusty backroom. We also found dust everywhere, including what seems like weeks' worth of dust on the air vent (see picture). 
After our first night, we realized that they had no intention of sending us room service to change our wet towels. When we called and complained, they decided to just give us another room. The new room was nicer, bigger with a better view. But the air vent was again filled with dust, and the shampoo dispenser was empty.
Overall, we were very disappointed. Yes, the hotel is in a nice location, but that's all it has for it. We didn't see a single other person in the hotel all weekend.

Hôtel Jardin Du Gouverneur

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment