Name: RiverRock Inn & Conference Centre
Address: 2808 Chamberland St, Clarence-Rockland, Clarence-Rockland, Clarence-Rockland, K4K 0B2, Canada
Rating: 7

Smoking areas

Newspapers

Television in lobby

Express check-out

No elevators

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Services and amenities

Coffee/tea for guests

Vending machine

Meals

Free Wi-Fi

Internet

Free parking

Parking

Business center

Event facilities

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Pets allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Gatineau Airport

Ottawa/Macdonald-Cartier International Airport

RiverRock Inn & Conference Centre

Clarence-Rockland

We chose the River Rock Inn to commemorate the life of our sister... unfortunately, we were extremely disappointed by the reception of the local manager... very little time to give ourselves, very little compassion, difficult to get appointments or answers to our communications!

What a disappointing experience!

We're charged twice, we're charged twice, we're charged twice, we're charged twice, we're charged twice, we're charged twice, we're charged twice, we're charged twice.

I'm not going to be able to do it.

The worst customer service I have ever seen! The staff are rude and dismissive. They are unprofessional and do not provide basic hotel services like room cleaning. The hotel is missing basic amenities like soap and will ask you to pay for soap - can you imagine in the middle of a pandemic?! Stay away from this place and stay anywhere else - you will save yourself a big headache.

STAY AWAY

Stay in Orleans. it will be cheaper.
I was disappointed when we arrived at 1pm to check in as we were attending a wedding in the area at 3 pm. The place was completely empty and they charged us 35. 00 plus tax for an early check in so that we could get ready for the wedding. We had a number of rooms booked at the hotel and everyone I spoke with from the wedding was charged this rate. 
I find the practice unacceptable and I will tell everyone far and wide of my experience and never recommend this hotel to anyone EVER.... I will tell them to make the 13 km drive back to Orleans as it will be cheaper in the long run. I have spoken with locals that have informed me that they have a monopoly on the market as they are the only choice in Rockland.  this is the reason management does not care about you the customer. Remember that they do not care.
I am not one for writing reviews but public must be informed of poor industry practice. 
Last item is that my wife booked the room on our points, however my credit cards was still charged the 212.00 for the room. 
now the fight to get my money back.... less the early check in fee. argggg.

early check in charge and charge for room when booked by points

This is a beautiful facility but unfortunately the management is terrible. We got horrible service , no room service for the whole week, had to go down and get fresh towels everyday and over charged our credit cards by a large sum. Our son had $1500 extra fraudulent charges above the contract agreement  to their credit card for their wedding. In order to clean this place up, fire the manager and start over because she does not belong in the service industry. Oh and did I mention that food was stolen from the wedding event, caught on camera and they denied it, no worries we won’t be back! Thanks for ruining our special event!

Terrible service. Beautiful hotel,  Stay away from this place!

I am very well traveled and have stayed in many hotels around the world.  The only reason I mention this is to negate some of the  negative comments that I have seen below. I stay at this hotel on a regular  basis and I have had nothing but great experiences here. The owner clearly cares about her hotel and it is very apparent by the personal touches that are offered ( i.e. an actual full bar of soap in the bathroom). This hotel is impeccably clean, has great service and is very reasonably priced. Whoever  owns this hotel clearly knows how to make her customers feel valued. Thank you for the great experience and I will return.

Fantastic hotel

We stay at this property whenever we are in Rockland visiting family, a typical stay for us is 3 nights, we have been doing this for 10 plus years. Sadly the last few times we have stayed we have been very disappointed with the property and no longer feel that we receive value for the price we pay. I do understand that Covid has caused businesses to struggle and that overall expenses may need to be reduced, however doing so at the expense of guest comfort is akin to shooting your self in the foot. 
Breakfast is included in the price but is so modest they would be better to just do away with it. Fruit offerings were a bowl of apples and two black bananas. All but one of the breakfast tables was dirty, the attendant was there but was not at all interested in clean up.  A request for an extra towel was denied, there is a two towel maximum per room ( to be noted this hotel was barely 1/4 full so inventory should not have been an issue) , one bar of soap per room so it had to do double duty between the shower & sink, although this was an improvement from our previous stay in September when there was no soap at all. Operating the television requires some instruction, it’s a very complicated  set up. The beds are awful, period. 
On a positive note, the room was clean, albeit very dated.

Our next stay will likely be at a property in Orleans, unfortunately I only see this property declining to the point of closure.

This property is in serious decline

Having recieved the unfortunate news that we must go into a mandatory quarantine, our first call was to the hotel to cancel our room. We were informed that there is a 48hr cancelation policy and its only 36hrs prior. Staff said they would leave a note for the manager. Not only did we get charged for the room, they charged us that day after the call. Before we would have even been there. Upon calling again to see if we could rectify the situation the lady on the phone informed us that the manager said to charge us anyway. Then asking for the manager was informed was not in at the time. Very disappointed in the service and the lady we dealt with on the phone was very rude through the whole process.

Cancelation charged

Room type that was booked and confirmed (Classic King) was not available when we arrived due to what the receptionist noted was an overbooking error.  When the printed form was presented to me to sign, I noticed the nightly rate was higher than when I reserved the room.  I pointed this out and the receptionist reprinted the form.  Check your room rate before signing!!!!  Continental breakfast was not very fresh and no staff present to attend when coffee was needed or other foods replenished.  Overall disappointing stay in what could be a very nice hotel.

Disappointing stay

The quality of service will depend on which receptionist is working. The receptionist with ezema on her face is rude and lazy. She doesnt wear a mask, has dogs running around in the lobby and I didnt receive breakfast though it was included. She said I didnt pay enough to receive breakfast.....avoid this place.

RiverRock Inn & Conference Centre

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Paid on the spot

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