Name: Destination Inn Waterloo
Address: 547 King Street, Waterloo, Waterloo, Waterloo, N2L 5Z7, Canada
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Newspapers

Express check-in/check-out

General

Bridal suite

Non-smoking rooms

Room service

Family room

Indoor Fireplace

Cable TV

Flat-screen TV

Shower/Bathtub

Shower

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Luggage storage

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Iron

Services and amenities

Diet menu (on request)

Restaurant

Restaurant (buffet style)

Snack bar

Vending machine

Bottled water

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Parking

Swimming pool

Spa tub

Indoor Pool

Beach/pool towels

Pool and beach

Business center

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Region of Waterloo International Airport

Destination Inn Waterloo

Waterloo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

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3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The Best Western in Waterloo out of all my stays at the. Eat western pluses Waterloo is the best! When I go to Waterloo I either take a room with a jacuzzi or one with a board room! I normally take the latter! First when you call in for a reservation, the staff are so polite and courteous! Most hotels when they hear Mr. Marvellouss from Conway & Sons Enterprizes Inc hisitate before they talk to you! No not Waterloo, they make you feel like Yer family! Unfortunately being I’ve been in the hospital for so long I don’t remember the names who served me but I definitely remember the service! The food, customer service is simply fantastic! I even explained to there front desk people I had clients coming into the hotel to see me for business! It ran like a will oiled wheel! Actually my business associates commented on my choice of The Best Western Waterloo for my board meeting with all them, now I did get a lot of contracts signed that day but it was differently a lot to do with the service from that location!
So my friends and followers! I recommend at the extremely highest regard to stay at The Best Western in Waterloo for business or pleasure! Oh I forgot, one week I ended up in the hospital, I called the Best Western in Waterloo to apologize for missing my reservation, they said don’t worry about it, no charge! As Always Have A Marvellouss Day! Paul Conway Aka Mr Marvellouss!

The food and customer service!

What happened to this place ? They are racist scum that promote lies and misinformation .  Stay far away. Gross misrepresentation of a fair market , safe, inclusive accommodation.  Bait and switch . Don’t accept cash .  Wack.  Less than terrible.  Third world trash

If not a refugee  need not apply

I was extremely dissatisfied with my stay at the Best Western Express; I will never stay here again and will not recommend it to anybody I know. I booked three rooms with two Queen beds each; upon check-in I was assigned three rooms with one Queen bed each. This was not the room type I booked, and with four adult men per room I clearly needed two Queen beds per room, which I had reserved well in advance. The staff member upon check-in stated they must have made a mistake with the booking, and only offered me one room with two Queen beds, as there was no further availability. This despite the fact I had made the reservations over ten weeks in advance on December 12th, 2022, and made them on the Best Western website directly, not on a third party booking site. I even called the hotel on two occasions leading-up to my stay to confirm my reservations; on February 8th, 2023 at 1030 hrs when I spoke to Linda, and on February 18th, 2023 at 0915 hrs when I spoke to Val. Both employees confirmed my reservations for three rooms with two Queen beds per room. Despite this major error by the hotel, I was only offered a nominal partial refund on my total reservation, and members of my group in two rooms had to use the small and uncomfortable pull-out couch. Furthermore when at the hotel itself, the lobby lounge was consistently overcrowded with dozens of children and families day-and-night who were treating the lobby like their own living room. Though not totally within the control of the hotel, staff certainly could have curtailed or controlled this behaviour better. The only positive about my stay was the continental breakfast; ample options and high quality hot food and coffee. 

Extremely dissatisfied with this hotel, do not recommend

Ignorance , filthy , no shower curtain, instead of talking they yell and accuse , the staff would not communicate I requested the manager multiple times and did hear from him, the key cards would not open the doors spent most of my time walking back and forth from the desk to my room, the room was littered with dust and cob webs , u kild 5 spiders in a night , the staff are not kind , helpfull or knolagable very ignorant, I would rather stay in my car than ever go back there 

Horrible place

very rude staff.  We were never told upon check in that the pool area was closed.  We then asked to check out but were told that we had to pay for the room anyways.  My travelling partner asked a question about the "newcomers to Canada" he was called a racist.  I was even called a racist by the general manager and I didn't say anything.  They also charged the room twice on my credit card and put me over my very low limit even though I told them I would be paying with debit upon check out.  The general manager also told me that there was a $100 deposit (which he claimed that every hotel does....not) which I would get back in 5 business days.  I was told by the general manager not to return to this hotel.  
Stay away from this hotel.  You will be disappointed with their service.  

won't be going back

Many pros......Bed/pillow was comfy.  Room was quite sound proof, only heard people in the hallway once, and upstairs a couple times through the night.  We stayed in a double queen suite, it was spacious but an odd layout.  I've never seen the bathroom in the middle of the room before, usually it's right as soon as you enter the room.  Girl at check-out was polite. Pretty decent price for a suite.  Good location-mall across street, plenty of restaurants w/in 5 minutes drive.
Breakfast was neither pro nor con.  It was alright. Eggs had a "buttery" taste which we weren't huge fans of, sausages were a little burnt.
Con.....pool/hot tub was broken which is one thing but the worst thing is that the girl at check-in didn't even mention anything.  My family & I got changed, went downstairs only then to find out for ourselves that they're out of order.  I spoke to the girl at the front desk, all she said was "Sorry!" And it didn't even sound legit.  She gave a good impression at check-in but lost that when I spoke to her about the pool.  One more con which I find completely rude is the Canadian flag is half missing.  This hotel is currently home for a few refugees.  Having only half a Canadian flag doesn't make a good impression.
Honestly don't know if I would stay here again, depends on circumstances.

Family night away

Just do NOT book here. Worst customer service I have ever experienced in my entire life! Pool
And hot tub were down and we kept being told it would be open at a certain time and then that time would come and it wasn’t open so we would ask again and get a different time. Absolutely rediculous!!! One receptionist was apologizing to my husband for the inconvenience and then a girl came along and told the guy NOT to apologize?! What is wrong with people???  Terrible, terrible service!!! 
We also paid for a double queen bed room but got a king with the most awful pullout couch I have ever seen. It wouldn’t go flat and 2 of us are having back issues now because of it! 
People in our group asked for towels and they were told they didn’t have any (when asking girl at front desk) and then they had tons in the laundry room where they later got some. Unreal!!!! 
These are just SOME of the complaints. Honestly, I can’t even go on with the rest cause it’s just THAT bad and making me mad typing this. 

Do NOT BOOK HERE.  This is your warning.

Just awful.

Booked for a weekend getaway, and had paid in full through Expedia.  When we arrived, the front desk employees looked confused, could not find the reservation.  They proceeded to assure us that their computer was just slow & it was all ok.  They explained that they needed a credit card for a $100 security deposit for the room.  They lied and charged for the 2 night stay and the deposit of $100.   Thanks to my bank alerting me of the charge, I spent hours trying to get it corrected.  Every time I spoke to the employees, they had different stories, they kept lying, insisting that it was ok because Expedia would reimburse.  They assured us that the supervisor would be there in the morning at 9 am.  The following morning we were told that the supervisor doesn’t come in until noon, another lie.  Not sure what was wrong with these peoples, being honest with customers goes a long way.   I asked for the manager’s business card on the day of check out & all they had was a generic business card, wrote “Steven” on the card.  They did not want to give his last name…wow! Finally after insisting, they provided his last name “Jones”.  He never answered emails.  Finally after multiple calls with Expedia, we got reimbursed, about 3 weeks later.  Save yourselves the headache and stress and choose any place but the Best Western hotels. Zero for customer service! Bigger zero for lying and charging our credit card without our authorization.  During this ordeal, we also opened a fraud investigation with our bank. Pathetic place!

Worst place ever

Good location near highway, shopping and restaurants.  The hotel seemed either under staffed or poorly managed, or both.  We had a hockey tournament in town and did a group reservation.  Bar & lounge weren't opened, although advertised as open.  We were checked into an unprepared room...at 6PM.  Pool was chilly and hotub out of service.  Room had towels for 2 and we booked a room of 4.  Small details individually, but they added up.  Manager needs to be more focussed.  The breakfast was enjoyable.  

Great location, but hotel seemed unprepared

Great place clean comfortable staff willing to help at anytime Breakfast stayed open till all ate 2 days in a row past there 10 am closing price to stay was great EV power charger 58 km hour and it was FREE

Destination Inn Waterloo

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