Name: Airport Chalet
Address: 91634 Alaska Highway, Whitehorse, Whitehorse, Whitehorse, Y1A 3E4, Canada
Rating: 7

Shopping on site

24-hour reception

Smoking areas

Smoke-free property

Heating

No elevators

General

Non-smoking rooms

Room service

Family room

Rooms

Laundry

Services and amenities

Restaurant

Snack bar

Vending machine

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

English

Japanese

Languages Spoken

Free parking

Parking

Family/Kid Friendly

Kids

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Whitehorse Airport

Airport Chalet

Whitehorse

april 9
previous guest garbage not removed 
TV screen dirty
TV partially broken
water smells - bacteria needs bleaching?
no microwaves in any rooms
no compensation for issues
Have stayed many times but last 2 were unsatisfactory. 
Formerly dinners were good but last 2 stays were unsatisfactory, however breakfasts still ok. 

2 star drops 1.5 star

We have stayed here multiple times over the years and will probably continue to stay here on future trips.  Here is the good: conveniently located on the Alaska Highway, rooms are clean, the motel unit (also referred to as the Annex) has outside entrances which allow you to park near your door (a difficult thing to find in Whitehorse).  The restaurant has good food and pleasant service.  The rooms we have stayed in are freshly painted and pet friendly rooms are available.  Here is the bad:  even though we've always gotten a non-smoking room, the bedspread and blankets have cigarette burns in them.  The curtain has tears and does not hang straight, so need to pin together for privacy, the parking lot is rough with potholes, the bed bases are not boxed in so things can roll under the beds, no microwave and larger beds (queen or king) not available.

Reliable Lodging in Whitehorse

Going in, it meets the description that a few others mentioned. It's barely '60's decor. They still use KEYS - real, brass, can't bite them keys. The rooms are covered in paneling. In some cases, different kinds. And it's got the old-style foam-tile ceiling. And the floor squeaks and creaks. And not many outlets - I use a CPAP and had to unplug something to use it.
But then...it's quiet. It's warm. The beds and linens were clean. The bathroom was very dated, but clean.
The crew were all very helpful and nice.
The breakfast, though not open (then) until 9AM, was excellent.
Nope, it's not the Taj MaHilton, but it was a good night's sleep and a good breakfast for a good price.

A quaint reflection of what used to be the best - that's still okay.

I booked an overnight here for my partner a few yrs ago. Mice had crept into the bed frame, and they couldn’t sleep with the scurrying noises all night. They told reception and were met with the verbal version of a shrug. After 5 or so phone calls back in forth with management, they were offered a 10% off coupon for the dining establishment, which they declined (I mean c’mon). I have an upcoming flight landing at 11pm and leaving early the next morning, so my options are there or the pricier place next door. I called and told them about the mice situation and they replied that we live in the wilderness. I’d hope for some assurance that should the furniture have mice in it they would change rooms if possible, or help in catching the mice... but apparently if there are rodent tenants already in your room that’s just the deal. Sometimes service in the Yukon has an incredibly low bar because, hey, where else are you going to go? And this is a prime example.

Mice in bedframe - they don’t care

The rooms are a little dated but that's not a big deal at all when the staff is as friendly and the rooms as clean as they are. This is the 7th night of our trip and I would venture to say, the best! Even in the midst of Covid-19, the hotel and staff have tried to make guests feel welcome. When we checked in, the lady at the front desk gave us a breakfast and dinner menu for the restaurant in the hotel and they were able to deliver it to our door (delicious food btw), and she made sure to let us know if we wanted or needed anything else to call her and she would have it delivered to us. Grade A customer service!

Great hotel!

Front desk consists of people who speak English as a second language, the manager is a drunk who is always in and out of the bar, blonde bartender isn’t pretty enough to be as rude as she is. Junkies, drug dealers are crawling all over this place, using the motel outside for a few hours only. A stranger kept knocking on our door harassing us, front desk did nothing. Trust me on this, hotel is not safe. Chambermaids keep what they find.

Unsafe, Uncomfortable, Shady Characters

Upon check in we were greeted by a very polite desk agent.  Room was dated but very clean and comfortable.  A busy parking lot with semi truck motors running all night, but with all that the room was very quiet. The restaurant in the motel was a delight.  They serve a great breakfast and your coffee cup is always kept filled by a very nice server..

Older Motel But Clean & Comfortable

We chose this place since they are along the Alaska Highway in route back to Alaska. The rate was okay, this is the first place I have stayed that changed for a second person in a room (we paid $150 csd for my husband and I) the check in was quick and the front desk personnel seemed nice. The room was a decent size but you can hear people in the hallway and in the rooms nearby. Other then that we had a good stay for a one night rest before continuing our journey back home. 

Passing through 

The building is old, floors uneven, and the furniture has seen better days. However, it was clean, quiet, and the staff are pleasant professionals. When coming to Whitehorse for a quick trip, or just passing thru, the Airport Chalet is an economical and safe choice. As an added bonus, the restaurant has terrific food. It reminded me of those family run restaurants from years ago.

Clean & Quiet

The place is shabby and run down and the beds are short, cheap and hard. Not a level floor to be found anywhere. Do not understand why they charge a damage deposit ...  you could not hurt this place. It is literally sinking into the ground. Forget about usable WIFI beyond checking email and texting. Hey, if funky is  your thing, the price is right!

Deposit type	Price
-	300 CAD per room for the entire period of stay
for pets	15 CAD per guest for the entire period of stay

Airport Chalet

Main amenities of the mini-hotel

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Location

Description of the mini-hotel

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Paid on the spot

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